CRAIG'S PLUMBING

We've had a mysterious odor issue with our downstairs powder room for a long time and, after paying for a variety of plumbing "fixes" that didn't ultimately work, finally looked up Craig's Plumbing and gave them a call. Craig was really responsive, inspired our confidence in his ability to fix the problem, talked us through doing a little investigation and sending pictures, got out to our house quickly and really uncovered the issue. He identified a completely rotted out vent pipe in the wall and other pipes leading to the drain that needed replacing. Craig's Plumbing got the J.O.B. done in just a couple of days, including breaking through the concrete foundation (and preserving the existing tiles for re-installation!), replacing the offending components, and pouring new concrete. He even texted me later that night to confirm that we couldn't smell anything anymore. Everything looks terrific and there is NO MORE ODOR! He was straight up, no nonsense, and ran a clean job. He was also able to make a recommendation for someone to patch up the drywall and reinstall the tiles. I would absolutely call Craig's Plumbing again for any major issue at our house.

Craig is great. Well priced, showed up on time, got the work done.

They did an outstanding and professional job. They gave good advice on water damage that occurred from the leak and came quickly to resolve the leak. I used Craig's Plumbing before on a much larger job and would highly recommend them.

Eric was on time and did a great job.

On the initial phone he explained (in detail) what needed to be done. Which helped ease my decision and lessen my confusion. Very professional. Diligent and Punctual.

This company replaced our gas line last May. We are having a gas issue: no more heat or hot water. We called them and asked them to come ASAP and they said they will be to our home the next morning. We were waiting. Calling them and finally told us they will not come today but tomorrow. I explained them again he situation and they did not care at all even so the job was still under warranty. Not a reliable and trustful company be aware of it!
If we knew we had to wait so long we would have called another company on day one.
And on the top of that the owner of Craigs plumbing is saying we are liars! He was supposed to replace all the gas lines under the house and eliminate unused lines under the house. The roof line is coming from under the house: so yes he did not do your job properly! And he claimed he did not go into our house so how could you verify the stove? He told my us during his phone call that he will be there around 12:15pm and later after not showing up told us he never said that: we were two hearing the same thing! I guess you had to go somewhere else instead! And yes we've got super angry at you because you don't do that to customers. I blasted at you because you did not care at all about the fact we did not have any heater or hot water int he house and you've cancelled on us.
I guess we don't have the same definitions of bad words, what is unreliable, and dishonest. We had a plumbing company that confirmed you did not eliminate the unused gas lines under the house and fix the issue right away!

Craig and his crew saved the day for us and our 80-year old house. After a minuscule was leak discovered by The Gas Company, we had Craig's Plumbing out to meticulously test the gas line to the house, as well as within the house. There were multiple leaks; the ancient gas lines were ready for a complete replacement from the meter though the garage, across the back garden and into the house. What set Craig's apart from other plumbers I interviewed was that Craig truly understands gas lines. Other plumbers just wanted to run a new gas line to connect under the house, but Craig knew that the new gas line would be about 30% longer than the original, which meant some of the pipes under the house also needed to be upsized to supply adequate gas throughout the house. The team was courteous, professional, very hard working, and communicated well. Richard was always in good cheer while he trenched through the back yard, carefully excavating around and even under our plants. Ernie is an expert in gas piping and was truly enthusiastic to assemble our new gas line. Craig came out to the house himself to check in on the project. He was always available by phone or text and was on top of the city permit process, reserving the soonest inspection day possible. The city inspection process is usually arduous where we live, but thanks to Craig and his team, this project passed on the very first inspection. We couldn't be happier.

I was indeed pleased with the work performed by Craig's Plumbing associate, Alex. He explained the issues to me in laymen terms;(eg. replace leaks(7) underneath the house, in addition to the removal of all unnecessary pipes and fittings/repair gas leaks(3)underneath the range. But, what was even more uplifting and refreshing was his sense of humor and wittiness; conversation(s) related to gas leaks were always infused with energy and animation. I would definitely use Craig's Plumbing for any additional plumbing problems, as well as refer relatives, friends, neighbors, etc.: service was great and they completed the job in a timely manner. Craig's Plumbing sure has my VOTE when it come to honesty, integrity and efficiency in servicing the customers needs... KEEP UP THE GOOD WORK ! A grateful customer! Sandra Allen

I hired Craig’s Plumping for a entire house gas line replacement. Got a good price and we’re very professional. Stayed on schedule with no worries. Would Hirer them again.

The best part was how response the team at Craig's were. They came same day and fixed an issue that was an immediate priority. Their team was knowledgeable, respectful, and thorough. The price was fair with no hidden costs or unexpected curveballs. Think I found my new plumbing service - after looking for a bit.

Had a home renovation completed with an addition (220 sqf). Previous contractor managed to ensure 3 out of the 3 new toilets installed was done incorrectly. 2 were not close to being straight, the last one was rocking and had the set pipe incorrectly installed (too far up). They fixed all of this, including fixing the clogged pipes. Broken water exterior valve and leaking gas line to the new instant water heater. Would hire again.

Alex was very knowledgable, helpful, easy to work with and super fast. I’d definitely recommend Craig’s Plumbing.

Dishonest Billing Practices Called them out to clear a slow draining sewer line that had been snaked several times by another company. Agreed to a $250 camera inspection prior to hydro jetting to see the source of the problem. Alex shows up promptly, starts the inspection, then breaks the cable on his snake as he's trying to open the line for the camera. Drives to a repair company that was closed, then drives back to his shop to get another machine (all of which takes added time to winch the equipment into/ out of the truck). Finally comes back, continues the process, we find the (expected) tree roots and agree to move forward with hydro jetting. He then calls to have someone bring him the hydrojetter, Craig brings it out and they call when finished (5 1/2 hours later in total). Alex starts talking fast, glosses over the $2,100 billing and asks how I want to pay (little did I know that they had stored my CC info from a previous job). This is where we discover that he has charged 6 hours @ $200 PLUS $250 for camera inspection, $580 for first hour of hydro jetting and another $250 for second hour of hydro jetting. I question him, he starts to play "dumb on billing" and we finally agreed that he would speak with Craig to understand how this was blatantly improper and double charging. Alex is a seasoned guy, not a newbie- there's no way he can honestly claim "confusion" in presenting a bill for $2,000+ for a drain clearing! Finally, he calls back, says that now he understands my point and the bill will only be $1,600 (which is still charging for the agreed services PLUS 3 hours @ $180/hr for his wasted time). At this point, I'm in the middle of something else, and figured if this is what Craig considered to be fair and reasonable, I would just let it go and write an honest review. Like many others here on AL, I read the reviews- hopefully this will help someone else as they search for honest and reliable vendors.

Baseboard electric heat installation

Craig's plumbing did an excellent job. I am very satisfied. I definitely would use their service again.

I called this company on Monday, Labor day. Prior to my call, I had spoken to two other companies. One whose truck I saw and another company that was recommended by concrete repair. I decided to give a company recommended b Angie's List a try. I didn't believe the response that I received was professional and indicative of a company from this site. I sent the other two companies pictures of my concerned area and they said it made the job very clear and thanked me. Neither company had been at the job site for the estimate. When I sent the pictures to the rep from Craig's plumbing and spoke to him about the job, he became rude on the phone. He stated he couldn't understand the job. When I tried to explain I just needed two drains to be inspected, he stated he couldn't tell how many nor what drains needed to be inspected. This was even after telling him twice that it was only two drains that that they were 12 inches from each other.

Excellent. Professional workers, very detailed in explanation of work that would be performed.

Craig said he would do the job. Arrangements were made for him to start today. He showed up with a worker last week, then said he wasn't sure he wanted to do the job, he would call me in 15 minutes. He never called. I left several messages with no response from him. I decided to wait until today to see if he would show up, but he didn't. This caused me to reschedule the other people who were to complete the job after he left. All he had to do was call me back and tell me he didn't want the job. He didn't do what would be considered basic personal and business manners.

Craig and his crew did a wonderful job. Would definitely hire again.

I would highly recommend Craig's plumbing. They did a very professional job for a very reasonable price. I had a leak in my old gas line from the house to the curb. They repaired this along with a minor leak inside my house and did a great job. Very nice honest people!

I contacted Craig's Plumbing because I needed a plumber experienced with gas line leaks. The Gas Company had shut down the gas to my small 5 unit 1940's vintage apartment building when they said a gas leak was detected somewhere in my line. The owner, Craig, personally came to investigate the situation early the next morning and had his 2 man crew run a pressure test. After determining that there must be a leak somewhere in the line, they first tried to determine how the line ran and if it ran in the building's slab (it did) before digging up anything. It was then explained to me what would be necessary to find the leak and that it would be far more cost effective to install a new gas line rather than dig up the slab only to find a corroded pipe that couldn't be repaired. All details of how a new line would be layed out were explained beforehand (and was true to that explanation upon completion). When I agreed to the work estimate, they went to work immediately. The 2 man crew, Alex and Jesus did an outstanding job, were considerate of the tenants, worked diligently for full days to get the job done in the earliest time possible since the tenants were without gas for hot water, heating or cooking. They worked the job to completion and saw me through the intricacies of the Dept. of Bldg & Safety to get approval for the line. Alex and Jesus did a beautiful job with the gas line that was solid, carefully, professionally and aesthetically layed out, and worked very hard to do so. Alex checked in with me each evening to let me know they were leaving for the day so that I could lock up afterwards and to update me on the day's work. Craig's Plumbing took on a difficult job and finished it in a professional, timely manner. I was very impressed with their approach to the work and the outstanding finished product. Craig's Plumbing is a triple A rated company in my book and I will be calling upon them for my future plumbing needs.

Alex and team were great! Craig was super responsive and we got our faucets installed quickly. I would definitely use again. Also, great with pets.

Did the job but was not clear with quote. When they had to do extra work they quoted $200 extra dollars. When the part they had didn't work they said it would cost a little extra for a different part. In the end they wanted $350 dollars for the additional work and told me that the part was $150 dollars.

Amazing ! I brought Craig in after getting a first opinion price way higher and all the leaks weren’t even properly diagnosed! Craig came highly recommended as very good and honest! They found all the problems and did exactly what the gas company said a good plumber should do to find all the issues. Craig’s guys Alex and Jesus worked so hard and I completely trusted them. I also trusted them with keys and alarm code to make working on the house so much easier on me! The gas company even commented on their great work when they came back to turn the gas back on- he said “he wished all plumbers did such nice work!”. Reliable, honest and very good!

Not well. Meter turned off by Gas Company. Initial step to isolate gas line at meter, plug, then pressure test for possible leak in indoor gas line well done. Pointed out to where leak had been found by Gas company. Dug out vertical galvanized pipe, found to be old and corroded. While attempting to remove pipe at elbow, which seasoned and experience plumber should have known risk, broke adjoining underground PVC. Offered surface piping as option which was not cosmetically or functionally appropriate. Felt that to charge $800 for work (much of time spent of phone and figuring next steps) with customer now in worse position before their work was unreasonable. Spoke at length with plumber and Craig, both refused to accept any responsibility and negotiate . Personable but would not recommend or use in future.