Cover Care

They were TERRIBLE. I could NEVER recommend them

did a great job, arrived on-time, now working well.

I was calling around to get prices and information on having someone come out to look at a pool cover that stopped working. I described the situation to Nancy and she said it sounded like there was only one thing it sounded like it could be (the ropes) and that is a $700 repair and there was a $95 diagnostic fee (which would be applied to the work if they did it). I told her that I needed an appointment as soon as possible because the kids are not swim safe and she said she could have someone out on thursday or friday. She then said only friday. So I made an appointment for friday and told her I would call her back if anything changed. Well I found a few more places that were way more competitively priced (free diagnostic and $200 less expensive) and readily available and so I called back to cancel the appointment. I didn't want to deal with some sales pitch about how they can offer blah blah blah so I just said that I found someone else who was available today. Nancy's reply, which was not short of desperation, was "We have someone ready today, I can have someone head over there now." I politely declined saying that the new tech is already on his way and thanked her an hung up. If this was the end of the story, Cover Care would probably receive mostly A's for being pleasant and informative (though I found out there there are many things it could be that don't add up to $700, so I am not really sure how informative they are), but the story goes on... Nancy called me back about 2 minutes after I got off the phone with her and indicated that she will send someone right away but they would really like to have our business. I found it a bit odd, but sales are sales. I once again politely declined, this time stating that not only is the new tech already on his way, but that he was doing the Diagnostic for free, and he quoted the ropes at $500, not the $700 that she quoted me. Then she got crazy. She said that she deserves our business because I called her first. WHAT?? When has that ever been a substantial reason to do business with anyone... ever? I once again declined, thanked her, and hung up... Not 2 minutes later, I received a SECOND phone call from this crazy face. She starting in on how I wasn't giving her company a fair shot and how the Diagnostic is waved if we get services with them and how it was really not fair of me to schedule some one else and she just wanted me to know that. When I asked her if she normally does business by harassing potential customers and trying to guilt them into using her services, she said that was not what she was doing... I (not so politely this time) told her that she is significantly more expensive, she didn't have enough availability soon enough, and "waved if you use our service" is not the same as "free". In short, beware of even calling this company, as they apparently live in a different business universe as the rest of the world.