Description of Work: Cleaned two bedrooms and a hallway. Carpet fiber length and weave required special care. I also waited much too long to arrange this cleaning, so I did epect that the extra stain/dirt-removal + special handling would be more expensive than the original $145 I was quoted on the phone. While the final charge was a bit more than I'd expected (even considering the extras), my experience with Sonny, the technician, made it worth the extra expense. | |Sonny cheerfully moved some heavy pieces (on his own, in spite of a back injury), was patient and reassuring in response to my concerns and questions, and did his very best to get my carpet as clean as was possible, considering how neglected it was! | |My only concern is that I wish the owner, Rick, had been more forthcoming on the phone as to possible expense and length of time that double-cleaning some areas might take. Sonny was there for at least 3 hours (probably twice as long as it would have taken if my carpet was in better condition), making sure that I was satisfied and explaining why some areas might not be left as perfectly clean as he would have preferred. | |This was my first time using this company, and I'd definitely use them again. And would hope that Sonny is still available! And will now know that I need to get Rick to be more specific about time and price, when extra service is required. |
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$295
Sharon B.
01/2014
5.0
carpet cleaners
+ -1 more
Hard working
Description of Work: Clesn sofa and dining room chairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Response from Chem-Dry of Santa Monica
I want to thank you for making the right choice in choosing our company. We really appreciate serving you.
SUSAN M.
01/2011
5.0
upholstery cleaning
+ -1 more
Went great
Description of Work: There was an accident on the couch involving urine....yuck. It could have really caused a problem later.....they came out right away and cleaned the couch-- they didn't even try to sell me the extra stuff you can do when this sort of thing happens. They were great...
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
LAURIE H.
10/2009
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Please see above.
Description of Work: Their contractor Winston came to my house to clean 3 area rugs, a couch, an armchair and the upholstery on two rocking chairs. He was here on time. Very nice and professional. I have a 3 yr old and 2 yr old (the 3 yr old was sick that day) and he couldn't have been nicer. I would definitely call them back.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
VICTOR B.
08/2009
5.0
carpet cleaners
+ -1 more
Very professional. Excellent job.
Description of Work: Carpet cleaning three large rooms and ancillary areas.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
victoria J.
07/2009
5.0
carpet cleaners
+ -1 more
Everyone is very happy.
Description of Work: Rick and Marcos came out and cleaned two studio apartments in our building. Excellent work! The carpets look like new. Stubborn stains came out. And they worked quickly with our tenants shuffling around the furniture.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
David T.
03/2009
5.0
carpet cleaners
+ -1 more
The company already had a high rating on the list, so I went ahead and chose them for this small job. They lived up to every expectation. The gentleman who answered the phone was professional and was able to schedule the job at a time of my convienience. The workman who arrived was a few minutes late but had called ahead to let me know he was caught in traffic. He was quick, efficient, courteous and did a great job. He put the furniture up on foam blocks when he finished so that they would not leave stains or impressions on the newly cleaned carpet. great job.
Description of Work: Small room and hallway carpets needed cleaning, about 350 sq ft.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$95
NATHANIEL P.
01/2009
5.0
ceramic tile
+ -1 more
Rick and Marcos did a wonderful job cleaning the grout and tile in my bathrooms and kitchen. They look like new, and I had tried everything to get them clean. There was one oil stain in the kitchen grout that couldn't come completely out, but it is three and a half years old and looks much better than it did before. I had used this company before for carpet cleaning and will definitely use them in the future!
Description of Work: Rick and Marcos cleaned and sealed the tile and grout in 3 bathrooms and one kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$410
CHARLOTTE M.
12/2008
5.0
carpet cleaners
+ -1 more
Not only did the carpet look fantastic, but it was dry in hours. This company has a high level of professionalism and pride in their work - a rare find.
Description of Work: Two rooms of bone-colored carpet were cleaned. The carpet looked dirty and worn beforehand, I thought I might have to replace it, now it looks like new.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
NATHANIEL P.
12/2008
5.0
carpet cleaners
+ -1 more
I did a little research on Angie's List and spoke with Rick about the work that needed to be done and the size of the rooms, and scheduled the work for a few days later on a Saturday. He's easy to get ahold of and explains things thoroughly. An appointment earlier in the day had canceled and Rick graciously called to ask if it would be alright to come over then, but I was unavailable. Around the time window I had later in the day, Rick and Marcos called to let me know they were on the way. Right on time. While Marcos started work on the carpets, Rick answered some questions I had about tile and grout cleaning and showed me a demo on a small area. The quality amazed me and they'll be back in two weeks to do the grout in 3 bathrooms and the kitchen. Then both workers tackled the carpets-particular attention was paid to the pet stains and they were able to remove them without any trace. The work was done quickly and efficiently, right on estimate. I got way more than I paid for and I'm not just saying I'd use them again-I am in two weeks.
Description of Work: Rick and Marcos cleaned Berber carpet in three bedrooms and a high-traffic hallway. All of the bedrooms had pet stains that store cleansers couldn't get out, but the carpet looks pristine now. The carpet was dry in a couple hours, which is way better than another service. They didn't have to run hoses or machines out of their truck-everything was small and portable and could be brought inside.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Josh F.
11/2008
5.0
carpet cleaners
+ -1 more
It went very well. The technician, Sonny, was extremely polite and always asked permission before doing anything. He was very conscientious and got rid of some stains I didn't think he'd be able to remove. I think he spent more time on it than he thought he would in order to be satisfied with the result. Everything went according to plan, and better. It also dried very fast.
Description of Work: They vacuumed, did some pre-cleaning spotting, then cleaned the carpet in our house, which has mostly hardwood floors, but carpet in the den and the master bedroom. The den is a particularly trafficky area as it is in the middle of the house, and you pretty much have to walk through it to go anywhere.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
John M.
10/2008
5.0
carpet cleaners
+ -1 more
They did such a great job on the worst part of the carpet (my initial service) that I am calling them back to do the rest of my place. I called around to a few places when looking for a carpet cleaner. With my schedule, I really wanted a Saturday appointment which I got (and did NOT have to pay a weekend surcharge like some other places!). They called me at the start of the block of time to give me an update on exactly what time they would arrive, which was a wonderful way to show that they respect their customer's time. They were courteous, knowledgeable, efficient, and did fantastic work. I also felt that they were priced very competitively. What they did looks (and smells) so good now and they were a pleasure to work with.
Description of Work: They cleaned my carpets, and exceeded my expectations. First of all, I am picky and have high standards - hence the Angie's List membership. I wanted the carpet to look "better," now it looks GREAT. Specifically, there were numerous mystery stains from before I lived here. The stains were all sorts of shapes, sizes, colors, and locations around my place (1,000 sq. ft. of wall to wall carpet), so I booked them to just do the part that was the heaviest soiled. It was too gross to look at as I decide what is going to replace this old carpet. More than 99% of the stains are gone (there were a lot!) and this is just being completely honest because there is one little stain that didn't budge. Don't get me wrong, they did an amazing job getting all the rest out - who knows what that stain is! Just purchased this place and was able to negotiate the price down because the place was so old and dirty. Had the previous owners forked over a few hundred dollars to have this service done to the entire place, they could have reasonably demanded a few thousand more for the purchase price! Plus, now I can happily tolerate this junky old carpet until it gets replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jackie J.
10/2008
5.0
carpet cleaners
+ -1 more
The crew member, Winston, was very courteous and professional and we were very happy with the thorough cleaning he did. Our carpets are 16-17 years old and they looked very good after the cleaning. He worked straight through until the job was done and it took a reasonable amount of time considering the amount of space to clean. We would definitely call them again.
Description of Work: Cleaned 3 bedrooms, office, living room, dining room, stairs and 3 hall areas. He vacuumed the carpet first and pre-treated any stains. He moved some of the lighter furniture like chairs, coffee tables and dining room table to clean under those areas. The carpet dried in a couple of hours.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$391
SUSAN O.
08/2008
5.0
carpet cleaners
+ -1 more
They promptly responded to my initial inquiry. I was able to schedule an appointment in 3 days. After providing estimate of cost and time, they quickly got to work. There was a team of 2 and both were very professional, courteous, and friendly. They were very clean as they worked, and had me inspect mid way through. Significant time was spent on hard to clean stairs - and they look great. The entire carpet looks like new. I will definitely use them again.
Description of Work: Cleaned 3 bedrooms, 2 flights of stairs and a sofa (upholstery).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$415
David H.
06/2008
5.0
carpet cleaners
+ -1 more
Quality of job depends on who they send. We always ask for Sonny. His work is outstanding. The cleaning method works well to remove the dirt and appearance of stains, but some stains come back only lighter (e.g., wine). It takes about 24 hours for the rug to thoroughly dry. If you replace furniture on the carpet before then, you may get dirt or rust transferred. Their pricing can be reasonable or too high, depending on the mood of the owner. We get a reasonable price. For example, we recommended them to friends who were charged the price of a room for a 20 square foot area.
Description of Work: Move furniture and rugs. Clean carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
JEFF B.
12/2007
5.0
carpet cleaners
+ -1 more
Excellent. After a phone quote which was exactly as promised they arrived on time and did a great job. What was especially noteworthy was the way they handled a situation with a leaky faucet in one of the bathrooms that was not their responsibility. After noticing the leak in one of my vacant apartments, they turned off the valves stopping the leaks, laid out their own towels to dry the area and called me to explain the situation. The dispatcher put me through to the employee at site and talked me through the problem. The attention to detail is why I will only use Chem Dry in the future.
Description of Work: They cleaned a three bedroom apartment in my complex before renting to a new tenant.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$245
SUSAN T.
03/2007
5.0
carpet cleaners
+ -1 more
They did a very good job. The price was reasonable. We had an exceptional dirty carpet that had not been cleaned for years. They spent a lot of time on it and did a pretty amazing job.
Description of Work: They cleaned the carpets in the whole house and two sets of stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
TAMMY D.
10/2006
5.0
carpet cleaners
+ -1 more
The carpets came out good. They were very courteous, professional, and efficient. I did not take the upsell. They came an hour after the appt was scheduled but called twice to let me know they were stuck in traffic.
Description of Work: They cleaned carpets in 6 rooms (4 bedrooms, den , office and hallway).
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0
Yes, I recommend this pro
$335
JUDITH G.
09/2006
5.0
carpet cleaners
+ -1 more
Great on communication, confirmed appointment and let me know that they were running late. They really care about customer satisfaction and time. Were a bit late due to earlier job running overtime and equipment malfunction which they were able to repair, but great attitude, efficient workers and very professional. Gave me a break on price because they were late. Carpet looks great. Would definitely hire again.
Description of Work: Cleaned entire house and three sets of stairs and landings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$335
REVA D.
07/2006
5.0
carpet cleaners
+ -1 more
Sonny and Marco came in on time. They brought their equipment up a flight of stairs without any fuss in 90 degree heat. They answered all my questions and constantly assured me to let them know if anything was not to my liking.The carpet looks better than anytime since purchased.
Description of Work: My Berber carpet covered at least 500 sq. feet and was cleaned both by machine and by hand. It took two men two hours to complete.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$150
BARBARA R.
06/2006
5.0
carpet cleaners
+ -1 more
A tenant had just left my property and the carpet in the studio was badly stained. I contacted ChemDry and they gave me an estimate on the phone of $75 and told me that they could perform the work within a few hours of my phone call. Sonny, the technician, arrived at my house and reestimated the job at $90 based on the stains. The work was then done immediately and in a professional manner. The carpet looks like new. I was very happy with the company, the response and the work and would not hesitate to hire them again.
Description of Work: Carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
09/2005
5.0
carpet cleaners
+ -1 more
I THINK THE COMPANY DID VERY WELL. THEY ARE AN A GRADE COMPANY. IVE HAD THEM DO THIS CARPET CLEANING FOR THE PAST SEVERAL YEARS. THEYVE CLEANED THESE CARPETS FOR THE PAST DECADE. THE BIG DECISION IS WHETHER OR NOT IF YOU ARE GOING TO HAVE THE CARPETS SHAMPOOED OR CHEM DRY, AND I PREFER THE CHEM DRY PROCESS.
Description of Work: THEY CLEANED THE CARPET AND ONE CHAIR.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
08/2005
5.0
carpet cleaners
+ -1 more
I LIVE IN AN APARTMENT, AND I MANAGE IT FOR THE OWNERS, AND WE HAVE BEEN USING THE SAME COMPANY FOR ALL THE UNITS. WE HAVE BEEN VERY PLEASED WITH THEM SO WE HAVE BEEN USING THEM OVER AND OVER. I THINK JUST BY THE NAME CHEM-DRY THAT THEY USE CERTAIN CHEMICALS, AND THEY SEEM TO DO A VERY GOOD JOB AT GETTING IT CLEAN.
Description of Work: THEY DID CARPET CLEANING FOR A LIVING ROOM, BEDROOM, AND STAIRS.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
KATHLEEN P.
08/2005
5.0
carpet cleaners
+ -1 more
I THINK THEY ARE VERY PROFESSIONAL. I HAVE NO COMPLAINTS. I TELL ALL OF MY FRIENDS TO GO TO THEM. MY BROTHER THINKS MY CARPET IS NEW BECAUSE IT WAS SO CLEAN. I HAVE HAD IT 5 OR 6 YEARS, AND IT STILL LOOKS GREAT.
Description of Work: THEY CLEANED MY CARPET, PUT SPOT CLEANER ON IT, AND THEN THEY TAKE DISCS LIKE CLOTH AND RUB THE CARPET DRY. IT TAKES THE DIRT OUT OF THE FABRIC. THEY SELL A SPOT CLEANER THAT IS BETTER THAN ANYTHING ELSE I'VE SEEN.
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*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing
FAQ
Chem-Dry of Santa Monica is currently rated 4.8 overall out of 5.
Chem-Dry of Santa Monica accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Chem-Dry of Santa Monica offers free project estimates.
No, Chem-Dry of Santa Monica does not offer eco-friendly accreditations.
No, Chem-Dry of Santa Monica does not offer a senior discount.
Yes, Chem-Dry of Santa Monica offers emergency services.
No, Chem-Dry of Santa Monica does not offer warranties.
Chem-Dry of Santa Monica offers the following services: Carpet & Upholstery Cleaning, Service For Pet Urine Problems, Spot Removal, & Water Restoration, Service Tile & Grout Care, Seal Tiles & Grout.