Budget Van Lines Inc

Description of Work: I was trying to obtain a quote for moving cross-country.

Description of Work: Moving services

Description of Work: Moved from Chicago to Tennessee

Description of Work: I contracted with Budget Van Lines to move our household goods from California to Twin Falls.

Description of Work: Packed household goods in Minnesota, transported to Colorado, put storage for about 3 weeks, delivered to new home and unpacked.

Description of Work: Budget Van Lines moved us from Iowa to Wisconsin. We packed all of our belongings ourself and had the movers carry them to the truck. They charged us extra to add wrapping around all the furniture prior to moving the furniture to the truck. Our furniture and personal belongings were stored for 2 weeks before we were able to move into our new condo. The movers unloaded the furniture and personal belongings on a Sunday morning.

Description of Work: The company provided an estimate for a long distance move of three lawn care items, a mower, trailer, and trimmer.

Description of Work: Budget van lines is NOT part of the large Budget rental companies. It is a small broker. They misrepresent that huge fact. They want you to believe that the are. The owner Mr Katz will not even talk to customers, as they have so many complaints, they have people to deal with them. We were quoted one price, paid the deposit over the phone, they sent the agreement and held on the phone while we signed electronically. The price was right but we didn't read the fine print. The price per pound was changed and we didn't catch it. Mitchell spoke to me and my husband both and quoted us one price then put another price on the agreement. A difference of $335.00. The supervisor, Amy tried every way to make us responsible for not reading the fine print, but would take no responsibility for the employees dishonesty or mistake. Totally unprofessional and deceitful. They brokered the move to American Moving & Storage, who did a great job, and I will use them again.

Description of Work: budget van lines is a broker, They told me the fees, and how to pay them. They brokered Eli Trucking from Las Vegas to move me from virginia to colorado. All my payments were to budget van lines.

Description of Work: On October 1, I contracted with Budget Van Lines to move personal belongings for my daughter from Missouri to California. The agent was David Knudsen. I contracted for the movers to arrive between 10/12//2010 and 10/15/2010. Mr. Knudsen told me that the mover/carrier would contact me the week before the dates specified to give me the exact date that they would arrive, and then they would call the day before to confirm. I gave Budget $491.63 as a deposit and was to give the rest to the carrier when they arrived and loaded the belongings. On Monday October 11 I called Mr. Knudsen to tell him that no one has contacted me so far. He seemed surprised and told me that he would personally call the carrier and see what was going on and he would get back to me. He didn't. On Thursday October 14, while out walking with my wife at 7:30 pm I got a call from a mover who said they would be there Friday morning between 8:00 am and 10:00 am. I told them that would not work because some of the articles were 10 miles away and I needed time to arrange to have them brought to my house. I told the carrier that I was told I would be given more notice than this, and the carrier said that was Budget's fault. A few minutes later a woman who said she worked for Budget named Ivette called and asked me what the problem was. I explained the entire thing to her and she said she would have to talk to her supervisor to straighten this out and she would call me back. She didn't. A little while later another carrier called and said they had been contacted by their dispatcher to take the delivery and they would be there at 10:00 pm. I told them that that was impossible. They said they would check with there dispatcher and get back to me. They didn't. I called that carrier's number back after about an hour and asked them what was going on and they said their dispatcher had given them another delivery. The next morning (10/15/2010) I called Budget and talked to a woman named Cindy. She assured me that she would make this right, and agreed to change the pick-up location so that we could move the small items where the big items were and help facilitate the move. After a couple of calls, she said she had arranged for a carrier to pick up the belongings on either Saturday (10/16) or Sunday (10/17). Cindy was nice, polite and seemed genuinely interested in making this right. On Saturday morning about 10:30am a carrier called and said they would pick up the belongings that afternoon between 3:00 and 5:00 pm. They called back about an hour later and said that they would not be able to get to us until between 8:00 and 10:00 am on Sunday. It is now 2:00pm Sunday and I haven't heard from anyone.

Description of Work: They brokered the move through All State Movers to help me with a long distance move.

Description of Work: I contracted with Budget Van Lines to move from Dallas to Springville, AL. To my surprise, they subcontracted another carrier out of Atlanta, Mack Relocation Services, Inc. What a horrible experience! Mack Relocationtook over 18 hours to load my possessions. Then, the day of the delivery to my new home, Mack tells me they cannot deliver to my new home because his 18 wheeler cannot make it up the mountain and into my driveway. They had to put all my possessions onto a smaller truck to deliver to my new home, and they charged me an additional $1162, which Jim Mack demanded I pay in cash! To add insult to injury, I had to drive him to Trussville, 30 miles away, to rent a smaller U-Haul truck. It took him and his crew all night and until the next morning to finish unloading. I hadn't slept in two days, and when it came time to do the final check of damages, he rushed me through and dismissed everything I pointed out. For example, they had a terrible time trying to get my desk into the upstairs office. They stood it on end, twisted it, gouged holes in the hardwood flooring and rubbed the finish off the door frame. Then, when I showed him the damage, he said it could be buffed out!!! They destroyed my Henredon dining room table. The gouges on the top and sides are irreparable. I have statements from furniture experts attesting to this. They destroyed our wine cabinet, which was brand new at the time of the move. Mr. Mack said it could be fixed with a little glue! And after they left, we found they had taken our Magliner hand truck (dolly), and our flatbed furniture mover. I called him immediately and he denied taking the items. After I called the U-Haul dealer and found that the items were NOT on the returned vehicles, Mr. Mack admittted to taking them, and promised to return them the following week. It is now December, and I still do not have my Magliner or flatbed mover. I have called him a dozen times, each time to be told my items would be returned within a couple days. All lies. Multiple calls to Budget Van Lines have been unreturned. I am to the point where I feel I need to seek legal counsel. We had purchased an insurance policy for this move, but many of the items they damaged, he did not put down on the final report. And I have not been able to get an appraisal of my Henredon table, which is probably unreplaceable, and worth between $8 to $10 thousand. If you are going to move, do NOT use Budget. And avoid Mack Relocation at all costs. These people lie, cheat, steal, and I am convinced they are experts at doing this.

Description of Work: Moving household 1000 miles.