Bradco Kitchens + Baths

We approached Bradco after talking with several contractors. We own a 1929 home that had had very little remodeling done so it needed updating. We are restoring the house and wanted to preserve as much of the original cabinetry and details as possible. But the original cabinets we wanted to keep had been covered with crappy latex paint (over oil-based paint, without primer!), so they needed stripping and special handling. Then we needed new lower cabs to accommodate a dishwasher, and a proper hood over a new range, as well as new custom lower cabs around the oven. The laundry room needed shelves and a built-in hamper, with new countertops, flooring, and backsplash throughout. We wanted a new banquette seating/storage in the breakfast nook, and a shelf there for cookbooks. The team at Bradco was the first we found to be interested in the idea, as opposed to advising we just rip everything out. We are very particular and detailed, and had done lots of research about the original period. We had sourced places where our doors and original hardware could be stripped and re-used, and we worked with Bradco to coordinate these other more unusual aspects of the job. We knew it would be more complicated and time-consuming than just ripping everything out and putting in new everything. They really listened to us, and appreciated all our very detailed ideas and homework. They came back with a reasonable budget and some good design solutions, and got to work. The custom cabinetry and shelving work is outstanding, and was actually delivered quickly. Our foreman was efficient and amiable, and very helpful and patient, as we had lots of questions. My husband and I both work from home so we were on site every day, and I'm sure that was intense for them. But everyone was always pleasant and efficient. Workers were as quiet as possible while on the job, which we and our neighbors appreciated. The painter in particular was very detail-oriented and took great care in every nook and corner. At some point there were some issues having nothing to do with our job that interrupted the workflow -- flooring, new cabinets, tiling and countertops were installed and looked great, but the team had been pulled onto another job or something, before our job was completed, so we couldn't move back in yet. Overall the job took much much longer than we felt it needed to, and we felt like communication broke down. But once we brought this to the owner's attention, we felt like he addressed the problems and helped get the project back on track. Begun in January, the project was completed in mid-September of last year, and we are so pleased with everything about our new kitchen/laundry/bathroom. The workmanship is outstanding and everything about the space is 100% more functional, while still looking like it would have looked when it was built (but better!). We love that Bradco was willing and interested in working with our exact needs and desires for a "hybrid" update/restoration. And we have the exact kitchen that we dreamed about. We highly recommend Bradco for outstanding craftsmanship.

It was horrible! They were overpriced and basically punished me for Not using their contractor who was very expensive. Basically the design was completely screwed up and it was a nightmare

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The work went according to plan. The job was laid out perfectly line by line. We knew exactly what we were paying for and how much each component was going to cost. There were no surprises. There was excellent communication between the crew supervisor and the management of Bradco. Any problem we had - whether big or small - was handled with no fuss. Even 6 months after everything was complete, I called Bradco because I wasn't happy with the way one of my drawers was closing. They sent someone out to fix it. A few months after that, I noticed the caulking was a little cracked. Again, no problem with coming out to fix it. But I believe their greatest credit came when I thought the paint on the light rail of the cabinets had a different finish from the the cabinets themselves. Instead of repainting the cabinets, they came out and changed the light rails which necessitated changing the under cabinet lighting. This was all at their expense. This company stands behind their work and takes responsibility for their mistakes.

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Uninspired designs, market value pricing. The construction estimate left the homeowner open for sizable overages and included charges for items that were not necessary or were too "open to interpretation.", leaving home owner liable for sizable cost overruns on a small galley kitchen. BRADCO was therefore not hired.

We went down to the Bradco showroom and met with Rachel who's the designer. We arranged an appointment where she and Charlie (the contractor) came over the to the house and scoped it out. Then they sent us the estimates. The entire process was very professional and efficient. These guys remodel kitchens and bathrooms almost exclusively so they know what they're doing. That's also why we approached them. However, the cost was too prohibitive to move forward. We had heard that they were expensive... but I think they are roughly 30% more than other service providers based on our various bids.

I recently remodeled my kitchen and purchased my cabinets through Bradco Kitchens. I did a ton of research beforehand looking for the best value, price and service. I had gone to some other places in the city. Some where outrageously expensive, others were within my budget but didn?t really come up with any designs that aligned with what I wanted. Buyers beware ? this one place I went to, they were basically crooks, rushing through the sale process only to find out the box and drawerbox construction were crap (particle board aka sawdust and stapled drawers ? No thanks!) At my first appointment at Bradco kitchens I really felt I was in good hands with my designer. After having shopped around so much I did have a very specific idea of what I wanted and really felt like my designer listened to my needs. Their showroom is huge so they had samples of pretty everything I wanted to see in person including about 10 or 15 kitchen vignettes. Much easier to imagine what your new kitchens will look like when you can see it in person on display. Even though I knew what I wanted she made some great suggestions that saved money and worked better. For example, I had it in my head that I needed roll out shelves on every single cabinet, my designer told me that was unnecessary and all those accessories were the reason I was going over budget. She showed me some really cool accessories that I didn?t even know existed like a pull out corner shelf that were even cooler and cost less money than a million roll out shelves. Love my new kitchen! Thanks Bradco!

See above.

At the beginning the project was going smoothly, but very quickly the company started to add on new and unexpected charges and became very boisterous and aggressive when I didn't readily give in to their new charges etc. Also, the company did a poor job ordering parts and such it needed, causing delays in their finishing in about 4 months what was originally scheduled to be about 7 weeks. Also, some of the parts I had purchased were being switched out for cheaper parts, and I had to confront them letting them know I was aware of what was going on. The situation was for the most part (i.e., not completely) corrected. Most disturbing was the fact that the company staff often played "good cop bad cop" games when any issues arose, and I quickly learned this was a strategy they employed to essentially get their way. Perhaps most disturbing was the fact that the company voiced explicitly to me that their object was to make money: of course there is no objection to that in itself but I had the distinct sense throughout the project that the company was insensitive to the fact that this was my home and that my object as a client was to have the best home possible within my budget and not to deprive them of money. I had to redo some of the work within a year. Not the best installation of cabinets or appliances.

They did a great job. It was great working with them.

The service was very good. They were very professional. I have had other work done in my condo. I then realized that their prices were a little higher but it turned out beautifully.

The service was fabulous. Everything was great. I was very happy with service and I would refer them to anyone.

The service turned out very well. We designed the cabinets and they built them custom. They are very high quality cabinets. They are four years old. They look good and work good.

The service was very average.

The service was great. They quality of the work wasgood and they were efficient.

Bradco did our kitchen and two bathrooms. They charged us a $3000.- "Design Retainer" which they fully reimbursed towards the purchase of the materials we bought from them. We opted for their custom cabinet line as we felt that this would give us the optimum use of our space. Throughout the project we have been dealing with our designated designer Pamela. She is a professional and a pleasure to work with. She kept involved and visited the job site numerous times until the project was completed. The owner of Bradco was also involved in some of the decision making, they are pleasant people who give you an honest opinion. The design was very professional and they took our ideas and lifestyle in consideration. Bradco does not do the actual contracting work but they have a professional in house construction firm (B&R Construction Inc.) that does all the construction work. As our scope of work entailed the moving of walls and some other major construction tasks, we felt that it would be best to use Bradco and B&R Construction. We opted to do the full package with Bradco including the appliances and we also used some of their handmade tiles and bought all the fixtures from them . Of course we checked prices and we did have find some of the faucets and sinks at a better price on the internet. We felt that the convenience of having it all come from one place was worth the minor epicarps. Once we looked at the whole package we got a fair price. The construction team of B&R Construction was very professional and the foreman actually a lady by the name of Jaime had an eye for detail and quality in workmanship. There were some scheduling issues with the counter top installation which we also purchased from Bradco but all in all they performed as promised. We did have some lower bids from other contractors but once we had a meeting with the B&R estimator Charlie we understood why the B&R bid was a little higher. Their estimated are very detailed and they write down everything in detail which the other contractors neglected to do. All in all it was a pleasant experience and we would not hesitate to recommend both companies and use them again.

The same owner is there but there are some different people there. They did a wonderful job. The work was fine and they worked within my budget which was really nice. Instead of replacing cabinets they did a reface and they did a very fine job. It is top notch. Their pricing and quality were very good. The fellow we worked with was extremely helpful. We wanted to use them again for a different remodel of the house but they would not come out unless they charged us money upfront. It was $2,000. We did it with the kitchen and didn't have a problem with that but my husband wasn't sure who he wanted to work with this time so that held us off.

I am not happy with my overall experience and I would not recommend this company to any of my friends, contacts or relatives.

Poorly

Though I love my kitchen, I still wasn't pleased with how my kitchen countertops were looking. Since I'm in the kitchen often, it definitely looked like my countertops have been used too many times. Hearing about Bradco's April special promotion for no sales tax, I quickly jumped on a call to take about the project I had in mind for new countertops. Immediately, we scheduled someone to come by my house to check out the space and got a date locked in for the books to complete this project. After talking to an experienced designer who was very helpful, we decided to go with a dark gray silestone countertop that matched the modern look of my kitchen. The construction took a solid 5 days to get completed, and I couldn't be happier. The crew was amazing and very punctual, and most importantly, my new silestone countertops look amazing. I couldn't ask for more with such a beautiful job well done and a great price to go along with it. Hurry up and take advantage of this special!

Knowing that Bradco was the place I would go to for custom cabinetry, I was pleased to see they're in-store showroom. An interior designer was available to show me their selection for green cabinets which was impressive because there is no difference in exterior with green and non-green cabinets. What I like about Bradco Kitchen and Baths are their great customer service and presentation. Every time I had questions, I was answered within one business day. I definitely recommend them to anyone who wants home design services.

Last year, I was having serious organization issues with my Kitchen. I became so sick and tired of tupperware all over the place, lids to pots and pans with no real place to put them, a corner cabinet where all the important stuff gets stuck in the back. My top priority besides having a nice look was having organization space where everything is on hand. Thats where Angela from Bradco stepped in and everyday from then on, I walk into it my kitchen and still can’t believe how lucky I am to have gotten my dream kitchen. I can't tell you how easy cooking, cleaning and organizing is in my kitchen now. Because of our budget, Angela helped cut down things that I really didn't need in order to meet our circumstances and she really listened to our needs. We plan on living in our home for a long time, so we might as well make the best of it. Thank you Bradco for making our dream kitchen a reality!

The salesman was creative and informative. I enjoyed the whole staff.