BOSS PLUMBING & HEATING

unknown

The solution was pretty quick and simple, so it didn't take very long. He also gave some advice on a venting issue I had related to a new gas dryer (for free). I've used Boss for big and small jobs and I believe they do not overcharge or overwork the problem.

I highly recommend them.

I feel that the guy didn't want to fix the leak, he just wanted me buy a new faucet. He did the repair and it cost a lot more than what it should have and the leak was back in a couple of days after he was out. I wouldn't use them again.

No additional comments.

The price was reasonable. It was a very good experience. It was a mess while he was doing it but he cleaned up after himself. He was really good.

They are extremely courteous, punctual, and responsive. They call me and return my calls. They do research for me, to give me multiple options and also take time to explain them to me.

What a difference a day makes. My first encounter with this company led me to give them kudos. My second encounter has led me to give them raspberries. Given the fact that they performed heroically in my 1st encounter, I had them come back to give me a quote for some plumbing work for a remodel of my kitchen and a bath. When they quoted my a price of $1,600 to install a kitchen sink in the exact same location the previous one had been, I nearly fell off my chair. Ok, some of the pipes had to be re-plumbed, but I felt I was being laid away. It was confirmed the following day when they called me and said that they would do it for $800. I don't like to be gamed. I ask every trade person for their best price and I expect to get exactly that. I don't appreciate someone trying to take advantage of me. I will no longer use this company in the future.

Overall it went well, but there were problems with the vanity installation due to walls not totally aligned and some drywall damage when old vanity was removed. I was very impressed that Boss's people made it work and did the adjustments and workarounds necessary to save the drawers in the vanity for my use which could have been a problem at first. They had a very "can do" attitude. I do think they are overpriced however for the work that was done and the time that it took considering I had all the parts.

I found water at the base of my house, saw water by the water heater. Saw the leak and told me he'd fix it for $289. Then told me some pipe wasn't up to code and dangerous. That was 500 dollars extra. 2 weeks later, still water at the base of my house. Called...NOW it was something called a t and p valve. He said there was so much water he couldn't see the other leak. $213.46. THEN he tested a water regulator in my garden and said it was too high pressure, causing things to blow. He changed it. $343. Said they were "waiving my $89 charge" (of course... if you have the work done they don't charge you that... said he was giving me a "discount"..meaningless, I didn't know the prices anyway. No change in my water pressure after he changed it.(?) Now, 2 weeks later checked. Still wet. Just got a call from the company after I said I was writing Angie's List, and they cannot come until Monday. Will write and amend it after they come out Monday.

Called the company in the morning and someone answered the phone said they would pass on the message. No one called back so we did and the customer service rep. Natalie, told us that they had a problem with the answering machine. Trouble is we spoke to a live person that morning. Anyway, they finally got here and the tech, Isaias did the work in about ten minutes. He was very efficient and clean. Unclogged the drain and it's been fine ever since. Poor customer service. Good tech. We had a ten dollar coupon for first time customers.

This is a follow up report to an earlier one that I filed. In that one I complained the company had not returned calls for an emergency despite advertising itself as an emergency plumbing. I was impressed today when one of their representatives phoned and offered me a $25 discount off the next job for their oversight, and also advised me they would be changing their ads to reflect 24 hour emergency service only for existing customers. This is excellent customer service as far as I am concerned!

They did a great job.

What a difference in experience we had with Boss Plumbing. They were all around very professional and a joy to deal with. They were very transparent, showing us exactly what the problem was and how to fix it.

While the plumber's answering service was somewhat brusque (clearly not his fault), the plumber himself could not have been more friendly and accommodating. He went out of his way to make up for a previously negatively reported experience so that we would be satisfied and hire him again in the future, which we will certainly do.

It went fine, though I was dismayed that the only recommendation for how to fix the problem was to replace the entire main sewer line. I suppose it is in their financial interest to recommend only such drastic, expensive measures. But I discovered a much less expensive, albeit more temporary solution exists: hydro-jet the roots away and treatment the line yearly with the RootX herbicide.

Everything went very smoothly. $79 for estimate refunded when work was done. Options for work to be done as well as actual work done was patiently explained.

There were no problems during the installations and the company did a fine job. I would say that they answered all of my questions and made sure that the work was done correctly. They are reasonably priced and the workers are very friendly.

I rely on them and trust them. They are licensed plumbers who have serviced my home many times and always do excellent work for me. They are prompt in an emergency and always on time. I just can't say enough about the good they do.

A bit pricey for what the service was but they did the job and arrived on time.

Initially there was a dispatch fee that they said would be waved if I had the work done. They guaranteed that the plumber would be out right away; I couldn't afford to wait around all day, so I agreed to the fee. The plumber was on time clean and courteous. He took a look at my tub and wrote up the cost to unclog it. I agreed with the price, signed the paperwork and he got to work. I paid him when he was done and I had a shower again. Overall the experience I had with them was a positive one. I like their professionalism and quick service.