ANR Roofing

Andy and everyone at ANR Roofing was fantastic. I hired them for a total reroof. They provided a detailed proposal, were always responsive to my questions, and they let me know ahead of time of what extra costs might arise during the project. The crew showed up on time and actually finished the project early. Andy also went out of his way to help me get a Cool Roof rebate from LADWP. I can't recommend them highly enough!

Very professional company, honest, and the work was completed faster than expected. They really worked with me to do what we needed within my budget, even though we had to go way over -it was definitely needed for our super old 98 year old house. For their honesty & professionalism, I feel the work & material is to notch. I am very happy with this company and would highly recommend. Definitely hiring again if needed again.

It went very well. They came in, they took care the problem and I'm very satisfied. Reasonable price.

It was outstanding, I could not complaint. The workers were clean, they came, did their job, they had great customer service. I was able to communicate with them, they cleaned up everyday, and they came prepared to work. The company was pretty efficient with the contract and the owner and organizer were very professional. Great company, I would definitely recommend them.

I initially gave ANR a 5-star review. The first 2-1/2 years were fine. After that, however, the roof leaks in the same spot year after year. They never spend more than 20 minutes on the roof before announcing that the repair is complete. The “repair” only lasts until the next year. I’ve just placed my 2nd call of 2021 since the “repair” made this spring didn’t hold up for even 8 or 9 months. Very disappointed and concerned for the structural damage the persistent leak may have caused.

Andy replied promptly,did a inspection within 2 days, gave a reasonable quote with full explanation of what was required. The work started within 2 weeks. The workers were professional and courteous . The work was completed quickly with complete clean up.

ANR Roofing did a terrific job re-roofing my house in 2018. A few weeks ago I noticed a pounding water issue, which had damaged a section of the roof. I called ANR and they immediately sent someone out to repair the roof. Since it was a structural issue and not a roof installation issue, it was not covered under warranty. However, ANR still handled the job right away as a courtesy. Very happy with them and would hire them again for sure!

They were very professional, did a great job.

It didn't go. It's been over a month and I was still waiting to be scheduled. Never got a phone call about it in the whole month. I had to call them twice to see when they would come out. On the last call they still said "we are working on the schedule." Thats when I told them I was disappointed in their customer service. When I said that they guy transferred me to another person. The new person said the same thing that they are working on scheduling. So I said "ok, I wanted to cancel the work." His response was "Oh, we can send the team out today or tomorrow." So it took over a month and me calling them and waiting and getting upset and letting them know I was upset for them to be able to send a team asap. No Thanks!!! This is the worst customer service I have every experienced.

Exceptional, from beginning to completion. Andy and his crew were professional, reliable and neat. The final product is amazing. I live in Eagle Rock and chose a company that is Eagle Rock based. ANR Roofing was truly a great choice and a great way to begin my remodeling process. Bravo!

Great, they did an awesome job. They kept me updated along the way and were very honest about the work. I'm very happy with my new roof. They wouldn't leave until I was completely satisfied.

Very well. It was apparently a small job for them, but turned out to be more complicated than they expected b/c of joints between different parts of the roof. With interruptions due to weather, the whole job took 2-3 weeks. But they were diligent, competent, did only minimal damage to the garden and none to the house. When I asked them to come back to put another coat on part of the flat roof and to do some cleanup they came right away with no fuss. The new roof looks great.

After researching roofing firms to hire here on Angie's List, I decided to go with ANR roofing because of the volume of reviews. I scheduled a time (February 22nd, 2017) for them to come to the site and evaluate. Ricardo, one of their estimators, showed up and performed the evaluation. I actually found his recommendations and guidance very helpful - he told me a couple of the roofs were in good enough condition and didn't need to be replaced, and told me that he'd have a quote out to me within the week for the small roof section that would need to be replaced. He explained to please be patient as they had a lot going on and it would probably take about a month for the work to be done. I can certainly understand this (amidst all the heavy rain we had this year) and agreed to the timeline. After not hearing back from them for over a month (I never received a quote or any other follow up information), I called them back on April 3 to find out what the situation was. They then told me that the job was too small and they weren't going to quote it.... after being patient (as they requested) and waiting to hear from them for over a month, they just abandoned my job without any notice. I wasted over a month of time that I could have really used to schedule another contractor and proceed with the work I needed done. Now my repair project is behind schedule. I can understand a contractor not wanting a job if it's too small...but if you tell someone you're going to quote the work, and that it's going to take some time to do the work so "please be patient," I think it's incredibly unprofessional to abandon the job without even having the courtesy to call. The canned email I just received from the owner, Andy Chavez, did nothing to fix the situation. (Posted below in it's entirety). If I had received this email within a few days of the estimate, I would have been disappointed but would have understood. Getting this almost a month and half later was not helpful. ___ Hi , We appreciate the business but are currently experiencing a high volume of estimate requests and cannot respond or fulfill your project inquiry. We value you as a customer but unfortunately, we are not able to service your roofing needs today. If you are not able to find a contractor to your liking and would like to circle back with our 5 Star firm please feel free to do so at the end of the following month. Our apologies and best wishes! Sincerely, Andy Chavez Owner [*** Link removed ***] "No Problems, Just Solutions" 5018 Eagle Rock Blvd. Los Angeles, CA 90041 Office:(323) 982-9505 Fax: (323) 259-9892

They never showed up to the appointment. I scheduled a time with them and waited all day, no response

I called and the receptionist told me I had to complete a form online first. I completed the form and never heard back. Not even a courtesy return call or email. Too busy to even call back or respond to an email? That speaks volumes to me about the quality and character of this company.

Work seemed to be done well, at least the roof isn't leaking now. The guys who actually did the work seemed to know what they were doing. The problem was that we had the job surveyed and got an estimate, and then had to wait almost a month for the work to be done. We were told several times the work would be done soon, or on a certain day, but we only got one days notice of the work actually being completed. It was stressful, risky with all the rain lately, and made us question the professionalism of the company we had hired. We wouldn't hire them again.

They responded to my initial inquiry but I never received an estimate for the work requested or recontacted after several voicemail messages requesting an update on the status of the written estimate. This was 2 weeks prior to Christmas so being closed for the holidays can't possibly be the reason for their lack of response. There was zero communication from ANR which makes it difficult to understand how they received such high marks for their services. This is a followup to my review...after left my review someone called and left a message on my phone stating because of the rains they haven't been able to get back to me and apologized saying my estimate was now sent and should be in my email...I checked the Inbox, the Spam folder and automatic Delete folder and NOTHING!....DONE!

There was some issue with some damage and it took a minute for them to come and get that fixed. Then, there was a kind of big discrepancy from the estimate to what the actual work was. There was definitely not a good communication between their estimator and the guy actually running the job. I would consider using them again.

PROS: Prompt friendly quote was done. Work started quickly and was finished quickly. Clear contract and accommodated a lot of fascia repair as well as painted the new wood. New roof didn't leak and looks good CONS: Some trees and plants on the property were damaged. A retaining wall block on my property went missing. The Cable wire was unconnected and left draped over the roof. Some of the details discussed when the quote was done didn't end up being conveyed to who was actually doing the work. Some rolled asphalt was used on some of the flatter services and the color doesn't match the shingles at all.

Visited the store he suggested and, while they didn't carry the size of products to do such small jobs, they told me where to go and how to fix my leaking roof. Bottom line: I spent about $75 on materials and did it myself. It rained hard last night and there was no leaking. If I have another roofing issue, I will definitely call ANR first.

It was a pleasure to work with Andy, Jr., Ricardo and their crew. They arrived on time for the 3 days it took to complete the roof. Communications through emails and phone calls were helpful and informative. Courtesy calls were made at the end of work days to listen to any concerns I had. I did have a problem getting the permit, but Andy was always optimistic and assured me it would be solved. Everything went smoothly. Great company! Beautiful roof!

We thought they did a very good job. They responded to our emails very quickly and Jerry was the one who came out and gave the estimate. He explained everything very thoroughly for us, we were very pleased.

My wife & I hired Andy at ANR roofing to do our roof in July 2014. They were a recommendation from our neighbor who had hired them 2 years before. Our house is 1648 sq ft & they finished it in one day. They did a great job & we would definitely recommend them for your roof.

I have to 2 section of Flat roof and want it replaced. ANR sent Gerald out for a consultation. Gerald recommended the hot tar system for both flat roof and also to seal my windows while they are there. Took one day to tear off old roof and the next day they came back and installed new roof. They forgot to seal my windows which was part of the reason for the water damage inside the house, per Gerald. When I climbed up to the roof I notice the 2 roofs had different color. One was black and the other one was white. Apparently they changed the roofing system for one of the flat roof, stating that since it was a roof for a enclosed patio and its aluminum they risked fire hazard if they went with the initial recommendation. I understand the need to switch the roofing system due to fire hazard but NO ONE communicated that with me before doing it. Imagaine you were promise one thing and then you climbed up to your roof and found something else. Another issue I had was them sending someone out to seal my windows as stated in the contract. Took several tries for someone to come out and when the first guy came out my gate was close and no one bother to called me to see if I was home, he just left, which I was home all day waiting for them. The second guy game out and he didn't bring the "right ladder" so had to come back another day. Anyways, if there was a score for communication not just with the client but within the company they will get a 2. Quality is ok, still have to be tested, price is not competitive, and communication is horrible there for a C for an overall experience.

Even in July, it took about 10 days to get an appointment with ANR's representative, Rick the Roofer. It was worth the wait. Rick is very knowledgeable and communicates clearly. We found the same to be true with everyone we came in contact with at ANR: polite, service oriented, great listening and communication skills. When the crew came out, the on-site foreman also listened and happily answered my questions. Advice for those who want to work with ANR: If you accept their bid, you will only get in line on their schedule once they've received the signed agreement and deposit. Since their crews roll from one job to the next, it's difficult for them to give you a firm start date. They gave us a five-day window and did start within that time. It's interesting that the only bad reviews here are from those who didn't work with ANR. They are in high demand for good reasons. Like seeing a great doctor, it might take a while to get an appointment but it's worth the wait. PS: Waited for the first big rain to post this review. No problems!