ANR Roofing

ANR was very responsive in sending a representative over to look at damage. Because of impending rain, it was agreed to have a temporary tarp placed. The representative left after looking at damage and stated that they would email me with an esitmate of the repair and would send me a contract for the tarp. Never got estimate for repairs, but did get by email an agreement for the tarp(no firm price on contract for tarp).....agreed to tarp....upon arrival(one day before anticipated rain) was told tarp would cost $950 and that a portion(would not commit to what portion) would be credited towards repair if ANR did repair......Agreed and paid for tarp which was then placed.....The tarp basically covered the hole that the dormer vent used to be(12 inches x 25 inches)....Still no estimate was provided for the repair.....About a week later, got a call about estimate....was offered to do repair for $2400....later readjusted to $1900 with a 50% credit from tarp......My insurance adjuster estimated repairs to be about $2000 including tarp an espressed amazement on the $950 for the tarp job....Got several estimates from other roofers and all expressed the same amazement on the charge of $950 for the tiny tarp job.....Other estimates for the roof repairs where way lower than ANR's $1900, so went with another contractor for the eventual repair...... In summary, felt was way over charged for the tarp job....felt ANR took advantage of the situation....also, took weeks to finally get an estimate for the repairs and once got estimate, was way above estimate that other competitors offered as well as what the insurance adjuster estimated....

From the beginning communication with the company was a problem since they did not respond quickly to phone calls. Once I discovered their website and submitted an online request they responded. 2 representatives came to inspect the roof at the agreed upon time and Gerry was to give me a written estimate in a day or two, which was right before Christmas. Gerry was very professional during the inspection and answered my questions. He gave me a packet of information describing the type of materials they would use. They said they would honor the coupon for Angies's list members and would find out if there was also a senior discount that might be applied also. However, I emailed Gerry on 12/29/12 because I had not received the written estimate. He confirmed my email address and stated that he had emailed it but would resend. I received the email with the estimate that day; however, he not included the list of local references I had requested. Also I noticed a few omissions on the estimate and called Gerry to discuss. Gerry acknowledged the omissions and said he would correct them but would have to talk to the owner about the additional senior discount. Even with the discounts, the price quoted was the highest of several estimates I received and contingent upon payment in cash. I ultimately chose a different roofing company and notified Gerry of my decision.

The first time they came out, they did not have a 2-story ladder, although I had specifically told them one would be needed when I made the appointment. I agreed to set another appointment, but the times they suggested were all convenient for them but very inconvenient for me. When we finally managed to reschedule, I waited for them to arrive. About 45 minutes after they were supposed to be there, I saw they had left a message saying they had been there and knocked but had not been let in. They could not possibly have been at the right address because I was waiting for them the entire time.

We were experieincing leakage through the roof of a rental unit. ANR's estimator told us that the roof was near the end of its service life and should be replaced. We had them replace the roof. The wind storm on Nov 30/Dec 1 rolled the roof off of a storage building. We called ANR, and they quickly assessed the situation, provided and estimate and completed the job before next storm. Both jobs were completed quickly and the job sites were thoroughly cleaned up before they left. We now have two new roofs that we should not have to worry about for years. We will be sure to call ANR if we have any more roofing problems.

We have had problems and problems with them. After they did the work on the roof, it rained. It rained in my house. When I called them about it, they refused to believe me. They said they did not see a problem even after I sent them pictures . They also did not replace something on my patio correctly. They refuse to come out and correct the problems that we have.

They did a great job. They were very professional. The work was done quickly. They were clean and efficient. They cleaned up afterwards. I had no complaints or no problems. I didn't have any issues with their responsiveness. I didn't ask them any questions and they didn't get back to me about anything. I assume that it would be good if that was an issue.

I can't say enough good things about ANR. They have a commitment to Eagle Rock, and it shows.I first thought I might need a new roof last March, and I had Eli out to give a quote. He provided the quote, but I did not have the cash flow at the time for the project. Eli followed up about every 3 weeks--but over the summer I just wanted to wait until fall. Fast forward to October of this year, and I decided now was the time to do this project. I asked 3 highly rated roofing contractors to bid. Eli came back out. I got the other bids right away, but had not heard from ANR after a few days. I was ready to decide that day--I gave their office one more call and said I needed to know today and unfortunately I would probably choose on of the other roofers. Andy, the president of the company, came on the phone and said he would be right out. Within an hour, he was on top of my roof taking measurements, explaining to me his contributions to local Eagle Rock civic events, and promising me he would take care of a neighbor with a fantastic deal. The same day I received the proposal. It was the middle of the 3--but included plenty of extras such as repairing poorly designed gutters and using an Energy Star cool roof that would entitle me to a DWP rebate.The best part about the bid, was that they were able to start right away. I felt very comfortable after getting all my questions answered from the president of the company. I visited their office and was also impressed with meeting everyone. Their references checked out. The experience could not have gone better. It turns out my old roof had 5 layers! The proposal accounted for removing just 2 layers. Andy said although the disposal fees were higher due to the extra weight--that would be no problem and included it in the original quote. This happened several times along the way--and each time Andy said he would stand by his estimate and not tack on extra costs. All the proper permits were pulled with the City of LA. I received certificates of liability insurance and business licenses without asking. Day 1 was tear-off. A team of about 8 workers worked through 98 degree heat and didn't leave nails or debris anywhere. Day 2 began application of the new roof and everything was completed about mid-way through Day 3. The roof came in exactly on budget and a day and a half early. ANR did some custom metal work to use my existing downspouts and gutters.We just had the big windstorm last night and the roof took it like a champ. I highly recommend this company.

I received three quotes to get a new roof on my garage. ANR was the lowest. The estimator was a gentleman named Ruben. He was very professional and most importantly, punctual. After he provided me with a quote, I had follow-up questions. He was available to respond to them by email and by telephone. Once I hired ANR for the job, Ruben gave me an accurate estimate of when the job would take place, which was three weeks out. Once the job was completed, the roofers did a great job of cleaning up the site. I think my garage is actually cleaner now than when they first started. They finished the job in less than one day. The products are practically odor-free. I had a re-roof done 8 years ago and the entire perimeter of the home smelled like tar for a couple of weeks.

Called for an estimate and was told they are backlogged by 2 months and were not interested at this time.

The salesman from ANR was very informative, he went over every step of the process with us. He answered all of our questions. He promised they would be in and out and they stuck true to their word. It took about two days to finish the work. They did a great job on the roof itself and did a superb job on clean up as well. It hasn't been long since they finished the work up, but I am hopeful the roof will hold up. All in all it was a posistive experience.

After my phone call, an estimate was promptly given the next day after the evaluation. After I compared services of another competitor and agreed to the job, work was started promptly on the date agreed. My observations of the first two days was that work was done efficiently and professionally. After two and one-half days the job was completed. Clean-up was done as could best be done. I recommend the company as efficient and professional and appeared to be very experienced and knowledgeable. I will recommend them to family and friends.

See above for additional comments on how the project went. The roofers on the project were efficient and removed the old layers of shingles in half a day and could have probably completed the job in one day if not for the County required inspection. They cleaned up well both after removel and laying the new roof. They could have done a better job at the end where after they used their blower to cleanup the patio they did not sweep it up and put into the trash. They probably would have done it if I asked them but decided I could handle that after their overall "A" work.

I had a small repair job and was concerned that I might have trouble getting a contractor to do it for a reasonable price. I contacted ANR based on Angie's List and his location and was able to schedule very quickly. The estimator showed up right on time at 9:00 AM as scheduled. He quickly measured and then gave a written estimate that was right about what I had expected. He didn't try to oversell additional services.The next week he called the day before just to make sure that I would be there at the scheduled time of 9:30 AM. The next day the crew of 3 actually arrived about 15 minutes early and had everything completed in about 3 hours. Everything was picked up and swept clean. I still have to wait for the next good rain to see the final results but am otherwise very satisfied with the work..

The job went great. Even my husband who deals with lots of contractors in his work was impressed!

This contractor knows the value of good customer service. It was a real pleasure dealing with them. All of the employees were very diligent and did a very good job. It only took 3 days - start to finish. I would highly recommend them to anyone looking to have a re-roofing job.

They took good care of my roof the first time so I continue to use them. I've been happy with them each time I use them.

Fantastic! Quick, friendly and a great price.

I think the project was handled very well. The project manager Ricardo was diligent about keeping me informed about progress. He returned my phone calls very quickly to answer any of my questions. The inspections were approved by the city without incident. The job was completed in a timely manner. I was happy with this contractor.

I made an appointment for an estimate for the next morning at 7:30 AM. At 7:50 I called the estimator and it was clear he completely forgot. I told him to not come by at all, I need a roofer who is reliable.

In all, they did excellent work and we'd hire them again in a NY minute.

We're admittedly very hard to please customers, because we know what we want and are picky, picky, picky! We do our own research, and give prospective contractors a spec sheet so they can all bid the same job. We're open to their suggestions if they know things we don't, which we pretty much expect them to, so our spec sheet does morph as we get more information, material samples, pricing, etc., from them, but we do send them the spec sheet in advance of the estimate meeting, so we're always disappointed when they show up and ask what we want, not having written anything down from the 1st phone call or reviewed our specs. ANR did NOT do this, and the fact that I'm giving these guys straight As says a lot about their quality. We met with at least a dozen roofers before hiring these guys, and when we first looked ANR up, we didn't even call them because they only had the C39 license for roofs and we needed someone with a B General Contracting license for the deck and deck door parts of the job. We didn't want to hire someone with a B license who'd just sub out the roof, because the roof was too important a job to not hire the roofers directly. So lucky us, a couple of months before we looked at them again, they had gotten their B license. This is a family-owned and operated company, and they've been in the roof business for decades. Andy Chavez is the owner, Ruben Ugarte is an operations/sales guy, and so is Gerry Kelly, and they're prompt in returning emails and calls. That's a major plus, but even better, they know modern roof techniques, like this modified bitumen torch granule stuff which is white (but you have to keep it clean to get the maximum benefits) to reflect the sun and help keep out some of the CA heat. Here's another major and rare plus - they actually have a store, and don't work out of a truck so you know exactly where to find them and you know they're not going anywhere. Their workers are great too, hardworking and skilled at their jobs. First they removed the deck, then they put the new roof down, then they installed the new deck, and the gutters, and last, they changed out our old deck door for the new one. They got our roof and deck on fast (during the rainy season!) and without any hitches once we got fit into the schedule. They did hire a contractor who had had his license pulled to do our deck and deck door, but he worked under ANR's license so we felt covered, we checked one of the guy's references, and we were very pleased with the deck and deck door work. There was a slight delay finishing the deck door part of the job (why the end of construction projects always seems to take as long as the whole rest of job is a mystery but it's true) and some some very minor paint damage from taking out the deck door and putting roof nails in our ceiling (since our 50s post-and-beam has no attic and our ceiling is our roof), but it got done, and ANR willingly paid their share of our painter's invoice. Basically they did everything we asked, and everything they said they would. It's been months, and so far, there's been rain, but no leaks. We got their warranty, and feel confident that if we ever have to use it, they won't shirk their responsibility. But I'm betting we won't have to use it. We've recommended ANR to 3 people so far.

When this guy came out with his quote to see the three layers of roof which was demolished anyway. There is a strict variance between the other provider and ANR roofing said that there was the problem. That's why we have been waiting for an estimate. The other provider thought that there was a structural problem but these people did not feel anything of that sort. I just thought that was kind of wired that one said it was a structural issue and the other said there isn't a structural issue. When they said they were taking off the three layers I fully agreed with it. When I got the contract and they said they were going to take of one layer and then there would be additional cost per footage. The reason we knew that the roof was bad because we had like a constant leak in the bathroom ever since we bought the house. He had gone up to the roof and never once asked where the leak was coming in from.

I would use them again! I have more roofing I need to have done and I will use Rubin again. Very professional and they give the best price!

We requested a quote via their website. They responded promptly with a very detailed proposal. They were very responsive and did exactly what they said they would do every step of the way. Every person we dealt with at ANR was friendly and professional. I would hire them again, if needed and would not hesitate to refer them to anyone who needs quality work at fair price. Also, they went above and beyond by installing a tarp to cover the leaking roof for two weeks (during horrible rain storms) until we wanted the actual work to begin.

I was initially referred by a friend to have this work performed by an non licensed roofer. We both had been told by our inspector prior to purchasing our home that the roof was fine, the ridgecaps just need to be replaced. So I requested an estimate from the non licensed roofer and it was $800. I was told its actually more expensive. I hesitated..this was my roof we're talking about. So I waited. In the mean time, at least 3 construction companies stopped by my house asking to put a bid to fix my roof because it need to be replaced. I asked for an estimate just on the ridgecaps and they refused and said they need to put an overlay and yadayada yada. It sounded expensive. So I decided-ENOUGH! Im checking Angies list for a roofer. First estimate:$1075 I chose ANR as one of the estimates, because of the great reviews. This was my experience Monday-3/14/11-email ANR asking if they replace ridgecaps. Tuesday-3/15/11-Response from company stating yes, with information on product used and request to submit estimate request online. I submitted same day. Wedensday- 3/16/11-Ricardo (General Manager ) contacted me to schedule estimate. Scheduled for 3/17/11. I had another estimated scheduled on that day:$900. Thursday-3/17/11-Ricardo came out took pictures, provided me with estimate and informed me of cracked flashings-recommended to have them fixed BUT also said my husband can do it himself. They said they can do it while they replaced ridgecaps. Also informed my roof was fine, but ridgecaps could cause leaks if not replaced. (just like inspector stated). ESTIMATE:$850. Heavy rain was expected. I had already waited a very long time. I needed to get this done. After consulting with my husband I felt ANR gave the best price and had the best reviews. So I called Ricardo asking if he could come to do the work on Saturday. He said he would check to see if someone was available. Friday- 3/18/11- Signed Estimate and request for service. Ricardo confirmed someone could do the work Saturday morning. Saturday- 3-19/11- Roofers completed work in 3 hours. (estimated time 4-5). Cleaned up everything and were very nice. Ricardo came by to check their work and take picture of the roof to show me the completed job. I am very happy! What a difference! Thank you so much! Quick response, competitive pricing and completed work in time I requested.