ANR Roofing

They were fine and came when they said they would. They have not had any problems and we will use them again in the future.

It was a pretty good experience. They seemed like they knew what they were doing. I wasn’t that impressed overall though compared to others.

We called the ANR roofing company phone number office in Eagle Rock and made arrangements for them to provide an estimate. The company representative (and installer) who contacted us was a man named Gerry Kelly who had my wife sign an ANR identified contract to do the job. He gave us a resonable price, asked for 1/2 payment in cash to buy materials and 1/2 when the job was finished. He and another man installed the roof in a timely and professional manner and it looked great. Several weeks later it rained and the roof leaked (late Feb. or early March). I called ANR roofing to complain and they told me that Mr. Kelly was doing the work as a private job and that I should contact him directly. I finally managed to reach his wife at a phone number he provided on the bottom of the ANR contract. She told me that Mr. Kelly was dealing with a family emergency, that she would contact him and he would get back to me. He called a few days later and I explained the problem and he said he would have someone come out an fix the leaking problem. A week or two later a man possibly named Octavio called and made arrangements to fix the problems with the roof. He came out and instead of making things better he proceeded to cut off support beams for the deck roof to add a pitch. This damaged the deck, changed its appearance and to add insult to injury the deck roof still leaked the next time it rained. I had agreed to pay extra for the materials for this repair based on information provided by Mr. Kelly or his wife, Susan. When I saw the mess my deck was in I refused to pay until the issues were resolved. Repeated attempts to call Kelly's phone were unsucessful so I finally tried to discuss the matter with ANR directly. ANR sent over a company reprentative who took pictures of my damaged deck roof (Mr. Urgate). He again stated that Kelly was doing our job as a private job but said he would relay a report to ANR. Then he sent an email saying I should deal with a Ms. Zavala at ANR directly about this issue. She maintained that ANR knew nothing about our job and had no record of it and asked that I provide her with documents to substantiate my claim on the company. I sent them copies of the signed contract from ANR roofing but decided not to provide them with a copy of my canceled check used to pay for this job since I began to suspect that this company may be a fraud. Next I received a letter from Mr. M. Weinberg stating that he was a legal representative of ANR roofing. Essentially, he tried to absolve ANR of any responsibility for my botched roofing job and stated that Mr. Kelly "ceased working for our client prior to perfoming work at your residence". He claimed that Kelly was fradulently representing ANR. I think this written statement may be less than truthful since Mr. Kelly appeared at our home only after we called ANR directly. Also, when we called ANR several weeks after the original work, the person who answered the phone clearly stated that Kelly was doing are job as a "private job" and said to contact him directly. ANR apparently feels threatened by my complaints and thus has contacted their lawyer to deal with me. They have not directly answered my questions about company policy or practice to have employees do "private" work while clearly repretsenting the company. My direct dealings with representatives of this company have been mixed. Some are satisfactory but now things have deteriorated and their lawyer has denied my request that ANR repair the damage their company representative did to my deck. I would not recommend this company since I honestly believe they are either fradulent or trying to cover up a fraud perpetrated on them by saying it is now only my problem. I hope pressure from Angie's list can help resolve the situation. I have numerous email and written communications and copies of the contracts my wife signed as well as a signed receipt from Mr. Kelly when he did the work and I can gladly supply these to Angie's list if necessary.

ANR Roofing had the cheapest price and they were most responsive to my phone calls and questions. My next door neighbor, who is a retired contractor, said that ANR roofing did excellent job on my roof. My neighbor watched the whole job from his second story window was impressed. During the job, I lost power from air my conditioning unit and ANR roofing had electrician out to fix the problem, at no charge to me, that afternoon. Also i over paid by eighty dollars and they had a check for that amount back to me beore I even noticed the over payment.Great clean up when the job was complete. The people at ANR roofing are pros and made the job a quick and painless experience. I recommend their work.

I would recommend them to friends and family. I would use them again in the future.

Andy was very professional and provided a detailed written estimate for more work than we were planning on doing at the time. We went with another contractor for the roof tile replacement, but would be happy to work with Andy in the future on more complicated projects.

ANR sent Javier to give us an estimate on replacing our flat roof, which had been leaking in several places. Javier gave us several options for the types of roof that could be installed, including a PVC membrane roof and a modified torch-down roofing system. In contrast to some of the other companies that gave us estimates, Javier seemed familiar with the advantages and disadvantages of each system. Although ANR did not give us the lowest estimate, they offered the best warranty on the workmanship (10 year vs 3-5 for the other companies). After signing our contract, the work was scheduled and started incredibly quickly. Although we were told that the process would take 3 days, it did end up taking about a week to complete, as we ran into some issues along the way. First, after tear off of the roof, there was some substantial wood rot identified along our patio roof, and this required replacement and restructuring of a large portion of the area. We also had more wood damage in the garage than was estimated. This added a substantial cost to the project. Second, we had some 'surprise' rain on the fourth day of the project, which slowed down the process. Third, after installation of the clay tiles along the parapet walls, we were not enthusiastic about the quality of the workmanship (the placement of the tiles was poor, so you could see the underlying roofing, and the tiles weren't spaced correctly). So the tiles had to be reinstalled, which took an additional day. They also had to come on another day to install the downspouts from the scuppers. Overall, we feel like the roof that was installed will last well, and is a good product, but we were a little disappointed with how long the project took, and the end cost, which was over $2000 over our initial estimate. We do understand that the wood damage was not something that was entirely predictable (although we were told that it was highly unlikely that we would run into this issue during the estimate process). We were also unable to reuse the clay tiles (which we were told would be possible), which added some additional cost to the project as well. As positives, the project manager through the project was responsive, professional, and easy to get in touch with during the installation. He did address the concerns we had about the tile placement quickly, and had them replaced correctly the next day.

I have used ANR before and was pleased. This time they refused to come out for a minor repair job to my roof without a $750. service charge. I noted that this seems to be common (3 other roofers told me the same thing). With ANR, though, I am a returning customer. I was told that this its just not worth their while to come out for small jobs. I find this an unacceptable attitude towards customer service.

So I've talked with many contractors and I have to say, the people at ANR Roofing are not only good at what they do but they are also wonderful with time management! They always returned my calls and emails within a day. Thanks for making my roof repairs seem like cake. And Rueben is the best.

We contacted ANR Roofing in a panic because of a leak from our roof into the family room during a recent heavy rain. Although he was sick, Ruben (the Regional Sales manager) responded by phoning within an hour to schedule an appointment. He explained he couldn't assess the situation that day (due to heavy rain) but promised to schedule an appointment by the next business day. He promptly sent a follow-up email confirming our appointment. As promised, he arrived the next business day on time to review the damage. I was immediately impressed by his professionalism when he encountered another roofing company reviewing the damage at the same time. Ruben introduced himself to the two gentlemen and proceeded with his review of the roof. After careful review, Ruben determined we didn't need his services and that the problem could be remedied ourselves or by a handyman. The issue was due to a faulty DirecTV satellite install whereby cinder blocks were put in place to stabilize the satellite. He explained the weight of the cinder blocks created a "pond" on the roof and recommended we simply remove the 100lbs + cinder blocks. He also suggested we apply a sealant to protect the tiles and gave us information on where to go and who to contact for the materials. Based solely on my interaction with Ruben, I give ANR Roofing my highest recommendation. I hope he's still around when we have to replace our roof in a few more years.

Everything went extremely well. They did the job well and in a timely manner. They cleaned up very well. I would recommend them.

Ricardo Gutierrez came with a work crew that spent from 7:30 am until 4:30 pm completing the new roof.

The experience was fine overall. I found them to be reliable and they stood behind their work.

The work was completed a week after the estimate and was quite pleased with the results. The roofers arrived on time and the work was done in about four hours. Clean up was satisfactory and they even cleaned my gutters [although I have not checked]. It was a pleasure to work with Javier who was very professional and always returned my calls.

They came to my home, we talked, and then they gave me an estimate. Andy, the owner, told me that he’d even throw in a few things for free, like the installation of skylights. A few weeks later, Andy told me that their building supplier increased the price of the building materials, so the estimate rose. I called the supplier of the building materials and found out that they did increase the price, but they were still keeping the previous price for a few months so the contractors could stick with their initial estimates. The new invoice showed the price increase for the building materials along with the items he told me that he’d throw in for free. I feel like he just doesn’t want to do business with me anymore, and I’ll go with a different company.

It was during a very busy time of the year and they weren’t able get the details of the job quite right. They were not able to provide a revised estimate, so I went with another company.

The experience went well overall. The technicians arrived on time, did a good job and cleaned up well after themselves. I’d use their services again!

The experience went really well. They completed the job in two days. It was a very good process overall!

ANR Roofing did a great job. Gerry, the sales representative from ANR, came out to my home and was very professional and easy to work with. Ricardo, the project manager, was always available and helpful for any questions I had during the work. All the workers on the job were hard working and polite. ANR Roofing did quality work and they were extremely professional. They arrived on time every day and they always cleaned up after themselves. ANR Roofing even finished my job ahead of schedule. They made this entire process stress free for me. ANR Roofing did everything they promised. Pricing was competitive and they were focused on customer service. Everybody went out of their way to please the customer. I would recommend this company to all my friends and neighbors.

They are easy to work with. Their pricing was negotiable. They did the job very quickly and cleaned up well. The price was reasonable compare to other bidders.

Unfortunately, this is the worst experience I've had with any company on Angie's list. Nice people but very disorganized. Should have trusted my gut and cancelled when I had trouble getting a response to my acceptance of their proposal. On the day the job was finally scheduled, noon came and went and no one had arrived or even called to tell me what was going on. I took off work to be home this day. They finally came but did most of the work the following day, very inconvenient. I've worked with a lot of different companies doing different projects and improvements on my house. This is the first time communication has been M.I.A. and I've had to literally demand to know when someone will show up to do the work. Ultimately, they were very apologetic and did a nice job but the leak is still there.

Company is not reliable. Did not keep scheduled appointment. Did not call to cancel.

Very well. Responsive from the start, reasonable quote, open to discussion to make it doable for us, prompt, and professional.

I called this company to come and look at the wind damage that we received and give me an estimate for how much it would cost. They took down all my information and said they would have one of their people call me back to set up a day to come and look. After three weeks I called them back to see what was taking so long they told me that they would be calling me soon. It has been over a month and I still have not heard from them and we when with another company because they never called us back.

ANR Roofing did a great job on a leaky roof with an extreme angle pitch. Since the repair the roof has not leaked and we have had a couple of very heavy rains since the roof was done. They were prompt, clean, responsive and I would recomend them and use their service in the future.