Pella Windows and Doors

We order windows form Pella, we love the product, we think that the products expensive but maybe worth it we don't know yet. We had our contractor install and he did great job doing this. Overall it's good and we happy.

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Salesperson comes to home to measure very professional and nice. Low pressure. Installer had to reschedule once, then came with a kid to install door. Lots of smoking breaks and took 1full day plus a few hours to install. Left doors with rubber sealant coming out at windows and the screw spots for windows look horrible too. Also left three dents in the door, had no touch up material and had to reschedule again. They have special guy coming out just for touch ups! He could not understand why I would possibly be unhappy with my "premium door". Apparently they always look like this.

It was wonderful. It was pretty expensive but it was well worth because they did such a nice job. They were punctual. They did what they said they were going to do. They did quality work and they left a really nice finished product.

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The windows are beautiful and excellent for sound and thermal protection. The installation was HORRENDOUS. Their installer started placing the windows on the OUTSIDE of the existing window frames and would have continued doing so until I made them stop. I called Pella and their rep came out and forced THEIR contractor after several hours of yelling and screaming to place the windows in the middle of the jambs as I'd been promised they would do. Upon inspection I discovered that there were huge gaps in the caulking that was used around the windows. This was partially remedied by the Pella rep who himself tried to finish the job but not completely. I had to finish the caulking myself as I was so tired of dealing with these clowns.

It took four times to get the door correct and the casing never did match the door. We finally just restained them ourselves/

The sales person was prompt and efficient. They have great financing. The window selections are very good. They were very clean, professional and prompt.

We had the double entry door installed on August 18, 2011. The door was warped and did not close properly. Also there was a large dent in the casing surrounding the door. Pella was great and reordered the door. 10 weeks later the new door arrived. This time the casing was fine but there were cracks in the main door. So that panel was reordered. 10 weeks later the new panel arrived. The two door did not close correctly. Upon further examination it was found that the old panel was warped and so the striker plates did not line up well with the new panel. A new panel was order for the inactive side of the door. In 10 weeks it arrived also warped and it was reordered. After 4 times we finally got the door done correctly. The installers and people at Pella were very apologetic about the situation but I really question there quality control department.

They damaged the security alarm wiring in a window during installation. I had to pay for the security company to come out twice. The Pella company eventually paid for the damages, but it took some time and several phone calls to get them to do so. All in all, the work was done well, but it was frustrating to deal with the window issue.

The guys they used to have the windows put in were really good. They subcontracted the work out - CadCo (Scot Manifold). He was truly outstanding work. We're definitely planning on using him in the future.

Excellent customer support from the floor room through after installation assistance.

Pella specified by contract that installation of the 3 windows would commence on February 10, 2006 and be completed by February 17, 2006. Product delivery & installation began within a day or two of February 10, but after their successive use of 3 different sub-contractors, damage to my home, and a host of other problems, Pella finally completed the installation on August 9, 2006- almost 7 months later!

THE SALE REPS ARE VERY HELPFUL. THEY HAVE A LARGE SELECTION FOR YOU TO CHOOSE FROM. THE ORDER CAME AS WE EXPECTED. WE ARE VERY HAPPY WITH THEIR SERVICES AND WOULD RECOMMEND THEM TO FAMILY AND FRIENDS.

THEY ARE A VERY GOOD COMPANY. THEY CAME AND DID THE JOB WHEN I WAS GONE, SO I CAN TRUST THEM OF COURSE. THEY DID NOT LEAVE ANY MESS BEHIND AND THEY DID A GREAT JOB. THEY WERE VERY PLEASANT TO DO BUSINESS WITH.

I WAS REALLY PLEASED WITH THIS COMPANY. THE SERVICE THEY PROVIDE WAS GREAT. THE QUALITY OF WINDOWS USED WAS EXPENSIVE BUT I WAS ABLE TO GET EXACTLY WHAT I WANTED.

VERY KNOWLEDGEABLE, HELPFUL AND PROFESSIONAL SALESMAN. HELPED MAKE DESIGN AND APPLICATION DECISIONS. COMPETITIVE PRICES FOR PREMIUM PRODUCTS. SOME ERRORS IN SHIPMENT. GOOD FOLLOW-UP AND WARRANTY SERVICE.