When you choose Pella, you’re buying more than just a window or door. You’re getting the experience and service of local Pella professionals who are proudly committed to your satisfaction. See how Pella has remained passionate about creating a better view for you – for more than 85 years. Rest assured. Unlike some window and door companies, Pella will be here for you after the sale. We stand behind our quality products with some of the best warranties in the business and a national network of service specialists.
SHOWROOM LOCATIONS; *LOS ALTOS, CA 4916 El Camino Real
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
We order windows form Pella, we love the product, we think that the products expensive but maybe worth it we don't know yet. We had our contractor install and he did great job doing this. Overall it's good and we happy.
Description of Work: windows
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$10,000
Response from Pella Windows and Doors
Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best, Pella Community Team
marilyn G.
04/2015
5.0
doors
+ -1 more
unknown
Description of Work: Installed a steel security door in garage.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pella Windows and Doors
Thank you for your review. We appreciate and value your feedback! Kind regards, Pella Community Team
sven O.
10/2014
5.0
replacement windows, doors
+ 0 more
unknown
Description of Work: replacing 2 windows and a patio door. went very fast and very clean.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Pella Windows and Doors
Thank you for your review. We appreciate and value your feedback! Kind regards, Pella Community Team
Robert P.
10/2014
5.0
replacement windows
+ -1 more
.
Description of Work: Replaced old cathedral ceiling trapezoid windows in 2013. Also replaced old, very large 3 piece window at staircase in 2011. |Pella now subcontracts and takes full responsibility for the installation of their windows - this is, in my opinion, is a great service - and the contractor they have used is wonderful. |I've replaced most windows in my home with Pella windows, starting in 1986 - they are a bit expensive but extremely well built.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,400
Response from Pella Windows and Doors
Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products. Best regards, Pella Community Team
Sonja F.
09/2014
3.0
doors
+ -1 more
Salesperson comes to home to measure very professional and nice. Low pressure. Installer had to reschedule once, then came with a kid to install door. Lots of smoking breaks and took 1full day plus a few hours to install. Left doors with rubber sealant coming out at windows and the screw spots for windows look horrible too. Also left three dents in the door, had no touch up material and had to reschedule again. They have special guy coming out just for touch ups! He could not understand why I would possibly be unhappy with my "premium door". Apparently they always look like this.
Description of Work: Install Entry Door
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$10
Response from Pella Windows and Doors
.
marilyn G.
09/2014
5.0
doors
+ -1 more
It was wonderful. It was pretty expensive but it was well worth because they did such a nice job. They were punctual. They did what they said they were going to do. They did quality work and they left a really nice finished product.
Description of Work: They replaced a side garage door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pella Windows and Doors
Thank you for sharing your experience with us! We're happy to hear you had an exceptional experience with our team. Thank you again for choosing Pella products! Best, Pella Community Team
Mary M.
04/2014
5.0
replacement windows, doors
+ 0 more
unknown
Description of Work: Replaced internal window shades with internal blinds on five separate floor to ceiling windows, including two sliding doors. Changing the shades for blinds required the double glazing panels to be replaced as well (due to changes in the design since the original installation 12 years previous). The people I talked to at Pella were extremely thorough and professional and I got a very detailed contract and bid from them which I signed and returned. The questions I had on the contract were answered over the phone with patience and thoroughness. The installers came exactly when they said they would, did a beautiful job and cleaned up everything afterwards. I would definitely use Pella again. They are a first-rate company with an excellent product.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Response from Pella Windows and Doors
Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products. Best regards, Wendy, Pella Community Manager
Craig M.
02/2014
2.0
doors
+ -1 more
The windows are beautiful and excellent for sound and thermal protection. The installation was HORRENDOUS. Their installer started placing the windows on the OUTSIDE of the existing window frames and would have continued doing so until I made them stop. I called Pella and their rep came out and forced THEIR contractor after several hours of yelling and screaming to place the windows in the middle of the jambs as I'd been promised they would do. Upon inspection I discovered that there were huge gaps in the caulking that was used around the windows. This was partially remedied by the Pella rep who himself tried to finish the job but not completely. I had to finish the caulking myself as I was so tired of dealing with these clowns.
Description of Work: Provided and installed 11 residential windows.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$14,000
Response from Pella Windows and Doors
We have received your review and have forwarded it along to our Corporate Customer Service department. A representative will be reaching out to you as soon as possible. Thanks, Wendy, Pella Community Team
Janey D.
01/2014
2.0
doors
+ -1 more
It took four times to get the door correct and the casing never did match the door. We finally just restained them ourselves/
Description of Work: .
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$4,000
Response from Pella Windows and Doors
We have received your review and have forwarded it along to our Corporate Customer Service department. A representative will be reaching out to you as soon as possible. Thanks, Wendy, Pella Community Team
Mary J.
08/2012
5.0
replacement windows
+ -1 more
The sales person was prompt and efficient. They have great financing. The window selections are very good. They were very clean, professional and prompt.
Description of Work: Pella Window Store removed old windows and installed new windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Response from Pella Windows and Doors
Thanks for sharing your positive experience with Pella. We’d love for you to connect with us and share your before and after photos. Thank you, Wendy, Pella Community Team Follow Pella: [hyperlink removed] [hyperlink removed] [hyperlink removed] [hyperlink removed]
Janey D.
04/2012
2.0
doors
+ -1 more
We had the double entry door installed on August 18, 2011. The door was warped and did not close properly. Also there was a large dent in the casing surrounding the door. Pella was great and reordered the door. 10 weeks later the new door arrived. This time the casing was fine but there were cracks in the main door. So that panel was reordered. 10 weeks later the new panel arrived. The two door did not close correctly. Upon further examination it was found that the old panel was warped and so the striker plates did not line up well with the new panel. A new panel was order for the inactive side of the door. In 10 weeks it arrived also warped and it was reordered. After 4 times we finally got the door done correctly. The installers and people at Pella were very apologetic about the situation but I really question there quality control department.
Description of Work: We had our double front door replaced with one of Pella's prehung double doors.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$7,000
Mike M.
01/2011
4.0
replacement windows
+ -1 more
They damaged the security alarm wiring in a window during installation. I had to pay for the security company to come out twice. The Pella company eventually paid for the damages, but it took some time and several phone calls to get them to do so. All in all, the work was done well, but it was frustrating to deal with the window issue.
Description of Work: They installed new windows.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$15,000
Janet M.
07/2009
5.0
replacement windows
+ -1 more
The guys they used to have the windows put in were really good. They subcontracted the work out - CadCo (Scot Manifold). He was truly outstanding work. We're definitely planning on using him in the future.
Description of Work: They did windows for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOHN R.
11/2006
5.0
replacement windows
+ -1 more
Excellent customer support from the floor room through after installation assistance.
Description of Work: Purchase and install of a bow window.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
S C.
08/2006
1.0
replacement windows
+ -1 more
Pella specified by contract that installation of the 3 windows would commence on February 10, 2006 and be completed by February 17, 2006. Product delivery & installation began within a day or two of February 10, but after their successive use of 3 different sub-contractors, damage to my home, and a host of other problems, Pella finally completed the installation on August 9, 2006- almost 7 months later!
Description of Work: We contracted with Pella in December 2005 to install one bay window and 2 slider windows as replacement windows in our home.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,456
HANH N.
11/2005
4.0
replacement windows
+ -1 more
THE SALE REPS ARE VERY HELPFUL. THEY HAVE A LARGE SELECTION FOR YOU TO CHOOSE FROM. THE ORDER CAME AS WE EXPECTED. WE ARE VERY HAPPY WITH THEIR SERVICES AND WOULD RECOMMEND THEM TO FAMILY AND FRIENDS.
Description of Work: WE ORDER PELLA WINDOWS THROUGH THIS DISTRIBUTOR UPON SEEING THE WINDOWS IN THEIR SHOWROOM.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$444
Ben A.
10/2005
4.0
replacement windows
+ -1 more
I WAS REALLY PLEASED WITH THIS COMPANY. THE SERVICE THEY PROVIDE WAS GREAT. THE QUALITY OF WINDOWS USED WAS EXPENSIVE BUT I WAS ABLE TO GET EXACTLY WHAT I WANTED.
Description of Work: KITCHEN WINDOW INSTALLED
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$2,000
10/2005
4.0
replacement windows
+ -1 more
THEY ARE A VERY GOOD COMPANY. THEY CAME AND DID THE JOB WHEN I WAS GONE, SO I CAN TRUST THEM OF COURSE. THEY DID NOT LEAVE ANY MESS BEHIND AND THEY DID A GREAT JOB. THEY WERE VERY PLEASANT TO DO BUSINESS WITH.
Description of Work: PUT IN A NEW ARM ON THE WINDOW.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
RAY D.
06/2005
4.0
replacement windows
+ -1 more
VERY KNOWLEDGEABLE, HELPFUL AND PROFESSIONAL SALESMAN. HELPED MAKE DESIGN AND APPLICATION DECISIONS. COMPETITIVE PRICES FOR PREMIUM PRODUCTS. SOME ERRORS IN SHIPMENT. GOOD FOLLOW-UP AND WARRANTY SERVICE.
Description of Work: INSTALLED ALL NEW WINDOWS AND DOORS THROUGHOUT HOUSE, INCLUDING FRENCH DOORS, CASEMENT WINDOWS AND BAY WINDOW.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Doors
FAQ
Pella Windows and Doors is currently rated 4.1 overall out of 5.
Pella Windows and Doors accepts the following forms of payment: Financing Available
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
Yes, Pella Windows and Doors offers warranties.
Pella Windows and Doors offers the following services: The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.