Bixby Plaza Carpets & Flooring

ok-but they were not accurate on the stair case. we do not have a standard set of steps therefore i believe we were changed based on an estimate and not the actual square footage

We wanted as little disruption as possible, and that is what Bixby Plaza provided. We went into the store one day and spent only a few minutes picking out a carpet. About a week later, we asked to have the room measured, and they came to our home and did it in only a few minutes. We arranged to have the installation done on 12/28/2015, and the installer came out that day and did his work in about an hour. The people were pleasant and professional during all phases. This was a very low-hassles transaction, and we are very happy with the results.

OK, except they didn't move furniture, which we paid additional $75. James reimbursed us the $75.

We first went to some other places and found that their interest in our business was clearly not there. Maybe because OUR job was a small 5x5 bathroom. We then went to Bixby Plaza and told them what our needs were and even though our job was small,they were there to give us quality service. We worked with Louie through the and quot;ins and outsand quot; of having a small job and the type of floor and pattern/colors that we were interested in. We worked out a time for him to come by and measure things up and set a date for the install. Because the toilet was leaking, time was a bit critical.. We also knew that it would take a week or so to get the vinyl delivered. A few days later we got a call from Louie that one of the installers had cut his hand and we needed to postpone a week. (one more week really made no difference). The day of the install, a three man team came on time and were very professional. They tore out the old floor and the sub floor and showing me that there was no and quot;criticaland quot; damage . They then went to get the sub floor materials they needed, returned and finished the job about 3 pm. They even replace the base board adding a bit of molding to take up the space difference between the old floor and the new. They were very clean in doing the work as well. A few days later, we received a call from Callie to make sure the work was done to our satisfaction. All in all, a very good experience. Based on this job, I will most likely use Bixby Plaza for my carpet and kitchen tile needs as well. We had gone to other sources like Lowes and had problems with even getting samples to take home and THEY charge $40. just to have someone come out to measure even though I told them it was 5x5. I guess in THIS case size matters! I think because the job was small, they did not want to deal with it. I felt that with Bixby Plaza.....EVERY job was important...NO MATER THE SIZE!

This is the second time I have worked with Louie Weinmueller at Bixby Plaza Carpeting and Flooring. He is really knowledgeable! Bixby Plaza has a great selection of floor coverings and window treatments. I started by going to their showroom and choosing cork flooring in the color I liked, and also looking at options for some area rugs. Louie then came and took all the measurements to put new cork flooring throughout the house, except for the bathrooms which had recently been refloored. He brought samples of the cork flooring, which is what I wanted, and also samples of available baseboard designs. We agreed on the product, and when the work would be performed, which was important because this was the 4th step in a 5 step upgrade of my house, and had to be coordinated with the overall schedule. While the cork is a bit expensive, Louie understood that I wanted to use it because it is an environmentally sustainable product, and is softer and quieter underfoot than hardwood. He gave me a couple of breaks on pricing, where he could, since this was a big order. Louie returned once to double check some of the measurements, to be sure that the order would be correct. We stayed in touch re the start date. When it was time to do the installation, the Bixby Plaza crew first removed all the old carpet and padding. All the furniture was out of the house (in storage) so they did not have to work around any furnishings, which expedited the process. However, once the carpet was gone, they were able to determine that the subfloor was really uneven in several places. They were unable to level it just using leveling compound. In two places they had to lay additional plywood. They did an excellent job of this, and included adding additional screws in the old subfloor in several places where the floor squeaked, to stop the squeaking. It definitely all feels more level and solid that it did before. Even with this additional work, they were able to stay within the original estimate of two weeks to complete the work. I didn't realize that Bixby Plaza also offered window coverings, but Louie mentioned this to me, so I took a look at their woven wood blinds. They are made so much better than the ones available at home improvement stores that it was east to make the decision to buy these from Bixby Plaza. In the family room, to cover a large sliding glass door, the lined woven woods are hung vertically, in a track that allows them to be opened by just pushing lightly on either side - - I love this feature! For the kitchen, the woven wood is hung horizontally, and I selected the option of having the lining hung separately, so that the amount of light coming in can be more controlled. When I want more light, I can raise the lining but leave the blinds lowered, or have both the lining and the blinds raised or lowered at the same time. These blinds come with sturdy rollers and pull cords, which I love. My previous blinds had such flimsy cords that they broke after a couple years of use. They didn't seem to be designed for someone who raises and lowers their blinds frequently, which I do, so I really like the sturdier mechanism and thicker pull cords. And, finally, I was very satisfied with the two area rugs, which are nicely edged. Louie came back to check on the work a couple weeks after installation. He found that the caulking had shrunk in a couple places, at the corners of the cork edging strips, so he had the crew return and redo it. I am very satisfied with the work, and happily recommend Bixby Plaza for flooring and window coverings.

I have hired this firm on three separate occasions to address my flooring needs. My most recent job was completed late August 2014. Just as before, the service was impeccable. The installers were professional. Carol B at Bixby is absolutely a joy to work with. She addressed some special requirements. I couldn't be happier and will call this firm again when new flooring is required.

Bixby's installers Augustin and Jeff were on time did excellent work and clean up. The job took less than 2 hours. The men were very polite and also very patient as I did rearrange some furniture after the carpet was installed. I obtained 2 other quotes and while Bixby cost more, I felt the quality of both the product and the staff would be worth it. I would definitely recommend them.

They were great. As a matter of fact we called them out a few weeks later and we had them do a wood floor in another room. We called them for the dinning room floor and then we called them back out because we liked it and he did the living room floor. It wasn't high pressure sales, they had good quality products in the store and of course they were close to our location, so that was kind of nice too. They weren't the cheapest guys in town but they had the better quality and they used really good workers.

It went well. They were very punctual and very professional. They were very prompt in replacing it.

Carole immediately accompanied me to view the condo and measure to get me a quote. Although I didn't demand this, she knew I needed to get the carpet installed as quickly as possible, and took it upon herself to offer to do this. When the scheduled time arrived, her crews installed the right carpet at the right price exactly as promised, making my own seller/client happy with me as well as Bixby. I was pleased enough to recommend Bixby just 3 days ago to another AngiesList seller who also found me as his broker through AngiesList. I am very careful who I recommend, since it would reflect poorly on me if they did a bad job. In Carole's case, I have no hesitation at all.

Excellent work, good price, easy to work with. Will certainly use Bixby Carpets again.

I got this company from Angie's List and everything was good. The only thing that went a little wrong is they have to change their delivery date fro one day because I ordered my carpet and it didn't come in for a day rate but they were good.

We are extremely pleased with the work done by Bixby Floors in Los Alamitos. Tom Rice did an excellent job of helping us select the best laminate and carpet for our home. We wanted flooring that was dog-friendly, and he helped us with the choice of Mannington hickory laminate that looks like wood planks. He has a good eye for color, and he knew how to coordinate the color of the laminate with our kitchen cabinets and furniture. Originally we picked a darker wood, and Tom pointed out that a contrasting floor would look better. He was right! We had carpet installed in the bedrooms, and we love the color and feel of the plush carpet that he helped us select. The installers were prompt and courteous. Jose and his crew installed the laminate, and we were very impressed with the prep work and the quality of work that went into the installation. Jose prides himself on his work, and it shows. We were also very satisfied with the carpet installers. Overall, we couldn't be happier with look of the new flooring. We are pleased with the price that was quoted and with the people employed by Bixby Floors. We highly recommend using them and would use them again in the future.

They were great. They had no problems at all. They brought out new padding and put it down. I think they charged me about $60. I had dealt with them about three years before so felt comfortable calling them back. They did the job and were on time.

We made a couple of trips into the showroom to make our tile selections. Every employee we came into contact with was very helpful. Tom Rice came out to our home twice to measure and make suggestions. The tile removal took most of a day. The next day our floors began to be laid. The installers were on time, and very courteous. They would go over the work that would be performed each day, and made us feel free to ask any questions. Every day we had access to a bathroom, and entrance to the home. Each day the home was left clean, and all equipment put away.Our kitchen floor was quite uneven , but the installer was very meticulous to lay the new flooring level. In addition, one of our toilets rocked due to a broken flange, but the installers, again, repaired the problem, and laid a level floor. The tile installation took only two and a half days, including the addition of bull nose baseboards, re setting both toilets, and grouting all new floors. At no time did we feel a concern for the safety of our belongings in our home. Tom remained in contact with us daily throughout the project. He was extremely professional, helpful, and showed a genuine concern to help us make this improvement to our home. The installers were experienced, and very trustworthy. Our new floors are gorgeous, and we are extremely pleased with our experience with Bixby Plaza. We would highly recommend them!

used remnants for a small 10 x 4 section of carpet replacement

I was promptly attended to upon entering the store. My sales person was very thorough and informative. The measurement appointment happened the next day and the carpet was layed within the week.

Not only did the installers put in our new hardwood floor, but they replaced and installed my new baseboards and trim that a previous handyman failed accomplish. I believe you get what you pay for. Denise

They brought kitchen linoleum samples to my grandmother's house, as she is unable to leave her home. After 35 years with the same kitchen flooring, it was time for a change. The crew was there at the scheduled time, removed the flooring and installed the new one with care and precision. The job was completed on time. Everything was clean and put back where it belonged. Excellent service! Always ask for Ron, he's the best! Very honest.

Our salesman was Tom and we were very pleased with him. He was very knowledgeable and made suggestions that best fit our needs. We purchased vinyl flooring in our kitchen and bathroom and it actually looks like tile. Tom stopped by on the day of the install to bring some items and to see how everything was going. We would recommend this company highly. Thanks for a job well done.

They're real close to us. They were very professional. Everything was done on time. We were real happy with them. The people that did the tiles did a real good job. They cleaned up after themselves. We've been real happy with it so far. I would use them again.

The salesperson, Rachel, was very friendly helpful. She was flexible and quick in setting up our measure and install dates. The carpet is very soft and lovely. The installers did a good job overall. The only complaint I have is that the installers were not so pleasant and friendly. One man was rather surly and grumpy, and the other looked pretty wiped out, dare I say, hungover. They also made a pretty big mess out on the street in front of our townhouse, and didn't clean up on the first night, which meant we had to go out and sweep everything up so we wouldn't make a bad impression on our new neighbors. I think Bixby might be a little on the high side, but there are no hidden costs, as with some of the big box stores. Also, they are a family run operation, so they do seem to care how the job ends up.

Russ was knowledgable and very helpful in explaining the features/benefits and pros/cons of the various carpets. We scheduled measurement and an installation date. Both appointments were kept on time. The installers were courteous and capable, and the workmanship was excellent. They accidentally overlooked one small closet. I called them about it and they cheerfully sent two guys back to take care of it for us - and they showed up on time also. To top it off, the installer called me the next day to make sure I was satisfied. Very gratifying to work with such an outstanding company. If you're looking for carpet, you are in great hands.

The crew arrived right on schedule. They had to move very heavy furniture (loaded file cabinets and bookcases) and replace it after they installed the new carpet. They were neat, well coordinated, efficient, professional, and completed the job in a few hours. They cleaned up well afterwards.

Very well, they cal;led the night before and and moved what needed but there is not much in there anyway now. the young men doing the carpet installation were totally gentlemen, they respected all of the other areas in the house and they cleaned up. the job probably took 2 hours and it looked so good. I thought by other reports that Bixby would be higher rpiced but they were not - their service is very good. If I have any need for any flooring, I would go to them. I wished I had when I got the kitchen done. It would be better than it is.