LONG BEACH MAYTAG HOME APPLIANCE CENTER

He was very polite. He was nice and honest. He was on time.

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Well.

I went over to this shop early in the afternoon to discuss in person my malfunctioning refrigerator, and what could/should be done. A loud chime rang when I walked in the door. I stood for a long while at the counter. Nobody ever came to greet me. I then walked around the shop and looked at a few items. Still nobody came to greet me. I then walked out the door and back in again so that the chime would ring again. Still nobody came to greet me. Just as I was about to leave, a young man showed up. I explained to him that I was a technological incompetent and that I wanted his advice on what to do with the refrigerator. We went over the problems together, and then he went and got an older man. I went over the problems with the older man. Ultimately, the older man suggested that I go home, listen to the refrigerator, then call him back and tell him exactly what the refrigerator was doing. I asked a few times for him to repeat his suggestions so that I would not totally screw up the instructions. I will admit that he was patient with me. I went home, did what he told me to do, and called him with my report. I was kept waiting quite a while before he finally took my call. He asked for the make, the model, and the serial number of the refrigerator. He asked when I wanted to see a repair man. I told him that I could make myself available at any time and on any day that was good for his repair man. He said someone would call me back with a date and time. I waited all afternoon and into the early evening. Nobody ever called. I then called another refrigerator repair service. I would be very reluctant to approach this shop again.

Punctual, experienced, effective, professional, and forthright re potential future issues.

The technician arrived within the window given and had the problem diagnosed and fixed in under an hour. The labor charge was a little pricey in my opinion, but the fridge works again and I didn't have to buy a new one so that's good! The technician was very professional and answered my questions. He cleaned up after himself and the entire process was painless. I'd recommend this company to anyone needing such services.

See above

very nice man, explained as he went.

Paul (the lead repair tech) correctly diagnosed the problem when another repair person couldn't (I have a newer KitchenAid oven, all electronic). They also suggested I buy the part direct from the manufacturer and ask for a discount since it was a recently manufactured unit just outside of the warranty. That saved me about $100 right there, when they could have told me just to buy it through them and pay their mark up. It sucks that I had to repair it to begin with but that said, Paul and the folks at Long Beach Maytag were great! I'll be calling them again if I ever need appliance repair (hopefully not anytime soon...)

Scheduling the appointment was very easy with only a two hour window (nice). In addition, they were willing to call me 20 minutes prior to arrival. The technican was 1 hour late...without the courtesy of a phone call or apology (disappointing). The technican was very knowledgable and professional and troubleshoot the problem within minutes.

He stayed less than 10 minutes and scratched the paint on the walls around our appliances. It turned out to be a different problem, an electrical one. The price I was quoted was less than the one I was charged. I was told to call them back when the electrician had finished his work, but there was no need to do so.

They were very professional, prompt and responsive. They came on time and finished the work on time. They did a very good job and I was very happy with their service.

Long Beach Maytag came out to look at my electric stove and gave me a quote to fix one burner. That quote was for $350. I told them that I was not going to do that but I also asked him to look at a dryer, which he previously worked on. I wanted him to clean the lent out of the filter but he wanted to fix it when he came back to work on my stove. I had not agreed to have him work on the stove. He said it could use a cleaning and assured me that it would not be a fire hazard. I asked him if he could clean the filter while he was here. Then despite my asking him twice to clean the filter ?then? but insisted to do it when he came back. After he left I received a bill of $44.00. On the bill it said ?Customer doesn?t want to repair?, what he didn?t put on the bill was that I wanted my vent cleaned. I called in and spoke to a nice costumer service man. He said that he would come out and clean my dryer filter and he said it wouldn?t cost much, approximately forty dollars. He came out and dismantled the dryer. He replaced a belt and vacuumed out the inside filter and outside vent. He told me that the vent had a kink that blocked the opening, which minimized the air flow and that I need to call a plumber. I called the plumber while the Maytag tech was here and they discussed the problem. The plumber came out and he was going to use a snake with cloth taped around the end to clean out the vent. I told the plumber that the Maytag tech said there was a kink in the line and the snake would not work. The plumber said that it was impossible for the line to have a kink in it because it is a four inch plumbing pipe. He snaked the line and got the lent out. He also installed a vent extension, four inch 90 degree angle. The bill was seventy dollars. Every person that I spoke with at Maytag was friendly and appeared to be responsive. The problem is that they did not fix the problem. I spent $113.71, plus I had to pay another $70.00 for a plumber.

I was pleased with the work and the technician Paul. I found Gayle helpful and responsive on the phone. They were, however, too optimistic on when Paul would arrive at my home. I was told he would arrive around 1:00 pm and I finally got a call from him at 4:45 pm saying he was running late. He was apologetic upon his arrival at 5:30 pm and again while he was servicing the refigerator. His sincere apology erased all my annoyance from having to wait around and he quickly and efficiently repaired my refrigerator.

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We were delighted with the service. The staff at Maytag were friendly, courteous, and professional. They let us know when the part came in and promptly scheduled a time to complete the work. Their technician demonstrated a thorough knowledge of our appliances. He worked quickly and competently, and left our kitchen neat and clean. The repairs he carried out worked, the first time.

I have a side-by-side refrigerator/freezer. After I moved the freezer was working fine, but the fridge was cool, not cold like it should be. The repairman found that the switch in the fridge was not working so when the fridge was closed the light remained lit and warmed up the fridge. He moved the switch from the freezer to the fridge so now the freezer has no light (which is fine) and the light goes off when the fridge is closed and the food stays cold. Charged only a service charge.

Repairman was on time, neat, professional & carefully cleaned up built up lint in back of dryer. Very efficient.

It went great! I had had another company, recommended by Maytag's service number, in here to look things over but I was given all the wrong info by their tech. Paul came and was very knowlegable. He agreed in principal with the other tech's diagnosis but not at all with the solution. Turns out it was still under warranty. And he carried the part in his truck. So he was in and out in half an hour. That after I was told it wasn't under warranty by the other tech AND they would have charged me $100 more for the part AND they would have charged me for the service call.

Great! If every service company ran like this the world would be a different place.

Everybody else said to throw it away, but he charged me $80 to repair it, and it still works. He is knowledgeable, responsive, gave good advice to save me money, and I have referred him to others!

THEY WERE ON TIME AND VERY PROFESSIONAL. THEY DID HAVE TO COME BACK TO FIX A GLITCH. THEY CAME BACK THE VERY NEXT DAY TO FIX THE PROBLEM AND THEY DID NOT CHARGE US.

I HAVE USED THEM FOR A LONG TIME AND THEY ARE VERY GOOD. THEY ARE USUALLY RESPONSIVE AND THEY COME OUT WITHIN A REASONABLE AMOUNT OF TIME. THEY ARE NOT A BIG CHAIN. I TRIED A BIG CHAIN, AND I COULDN'T GET THEM TO COME OUT. I WANT PERSONAL SERVICE.