Fix My PC Please

Description of Work: A few years ago, the owner reluctantly came down to work on my computer because it would not let me get onto the internet. He determined that the modem was bad. He called Charter. They argued with him that the modem was not bad, but he stood his ground. Turned out the modem was bad and Charter had to replace the modem the next day.

Description of Work: Owner, Chauncey, came to my home. He took computer to shop and: uninstalled one operating system; then, installed another operating system; replaced fan; installed misc software; transferred old data from a second hard drive; removed several unused programs; viruses were removed and PC was cleaned - removing dust and cat hair. I purchased 20" flat screen monitor. PC and monitor were delivered to my home and set up. Later, I had questions and was instructed how to disconnect the tower so that I could take it to the shop. In the shop, I was shown how to use various features and how to change settings. I paid $220.00 for labor and $196.00 for monitor. There was no additional charge for the consultation in the shop.. A couple of weeks later, I took a second PC in for: system tune up; installation of 1 GB; installation of 4 programs; virus removal; and one program was uninstalled. Another 20" monitor was purchased. Also, purchased was a wireless keyboard and mouse. The entire cost was $513.00. The cords were placed so that it would be easy to reconnect the system at home. Again, after arriving home, there were a couple of questions that they answered over the phone. The owner has been repairing computers for over 17 years. Technicians that work for him are knowledgeable and supervised by the owner. The repairs are done in a timely manner; the shop has an inventory of PCs, laptops, components, printers, monitors, and much more; the follow up service is extremely helpful; and their prices are reasonable. An in-home service is available. The cost depends on the miles from the shop to the repair location. The cost means a minimum cost of repair NOT a cost for the travel plus the repair fee.