Arrow Appliances

Description of Work: Came out to inspect our washing machine.

Description of Work: I have used Arrow Appliances on two occasions. The first time was about 18 months ago to service my Kenmore Dishwasher- it wasn't doing a good job cleaning th dishes and previous experiences with Kenmore repairmen didn't really do the trick. Dave Watters, who heads the company, showed up on time, is very friendly and incredibly knowledgeable. He took the pump section apart, cleaned out a lot of debris and got my dishwaher running like a champ. He also counseled me on proper use of detergents and Jet dry. During that service call, I asked him to check out my Kenmore dryer. Dave had all the tools and cleaned out a ton of dryer lint and dust that had accumulated. He spotted a worn belt, which I had him replace. The tab was very, very reasonable and I saved money as it was on the same service call. Dave returned last week to clean out the pump part of the dishwasher again as a preventative measur.. I had broken a glass in the machine and couldn't find the missing piece of glass. He found it and showed me that very little ( a couple of citrus seeds) was all that was in the pump besides the glass. The bill was nominal and fair. He also looked at my dryer- it was still fine and brought to my attention that the hashing machine drain pipe was perhaps clogged as there was evidence of water backing out. He correctly diagnosed the problem: my drain hose had been pushed down too far into the pipe. He checked for a replacement clip for the hose and sent me an email with the price. My experience with Dave is that he's fair, knowledgable and has all the right tools for the job. As someone who knows a lot about different appliances and their manuacturers, I cannot speak highly enough of him.

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