Americana Termite Co Inc

Inspection was good--showed up on time. Treatment just as well--everyone showed up on time and the work was performed in a shorter amount of time than expected. We had orange oil treatment applied in lieu of tenting since the infestations were not that bad. Reps walked me through everything they were doing and why they were doing it. I highly recommend.

Run as fast as you can from this termite company. Gary is as rude as can be and the crew is just as bad. When the crew showed up for the fumigation, "Junior" started yelling at my husband that he needed to get his car out of the garage because he was holding them up when they showed up an hour and a half earlier than we expected. Junior continued to yell at him to open the windows and cupboard doors. For some reason they pulled the tent over the house and free standing garage even though they were asked to cover them separately and refused to change it. My concern was that they were now fumigating my driveway and that they would not use enough gas. When trying to talk to them they tried to act like they did not understand English and just walked away. When I called Gary to tell him the problems we were having, the first thing he asked was if my husband yelled at them first because he has never had a complaint like this before. He tried to make me feel like we had done something wrong. Then I realized that I had called the wrong fumigation company and the cost was $2,400 as compared to $1,200 for the same fumigation by the company I MEANT to call. Gary just blew up at me and would not let me get a word in edgewise. He has refused to match the price or even come close only offering up $100. He was so rude and yelling so loud at me that I finally hung up on him. I think he likes to hear himself talk - so unprofessional and a loud hothead. I am going to open a case with BBB because places like this should not be in business.

Everything went as expected. A trained professional inspected our entire house including crawling under the house and treated any areas that had evidence of termites. He gave us a verbal and written report.

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Mr. Woolery was available to us and answered all our questions. He was very thorough and helpful in educating us as new homeowners. He clearly explained the differences between using orange oil and tent fumigation. We chose to tent our house. He was efficient and helped address our concerns even on the day of the tenting.

Went great! Owner came down to give estimate. I proceeded with work which they did when scheduled for a great price.

They had an inspection at our house and it took about an hour and a half. It was a good communication and a clear description of the process. We just aren't ready yet to have the house tented.

The price included a complete inspection, and any orange treatment required, with a written report. They do what they say they will and when. In construction or the trades, I find that's the best, it gets.

They came out and inspected when they said they would and they completed the treatment on the day they were supposed to. They gave us a two year warranty on the work. This treatment was done with respect to a sale of property. I had no problems with this company and I am confident that if any termites come back that they will treat the areas. Everyone I dealt with from the person answering the phone to the inspectors were polite and helpful. I will definitely use them again for other properties.

HORRIBLE! the owner thinks he knows best, when clearly the treatment did not work. live termites within months, refused to tent, even when other companies suggested that tenting was needed for our very serious termite problem. took several calls and many treatments in order to get the situation under control.

I thought they were great. They came out when they promised. They explained everything to us and gave us a couple of options. They did the work efficiently. I only called them so I don't know about the price of other companies.

Arrived 25 minutes late. Otherwise OK. Performed work satisfactorily, cleaned up and was pleasant.