RANCHO POOL SERVICE

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I've been using them for the last couple of years now. They're on time, do a good job and I don't have any problems with them.

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They have been very good. We have had a lot of trouble with the pool, and they have taken care of it. They keep the pool clean, and it is a hot water pool, and so they keep the flow levels good.

Well, they do what they are supported to change fairy, all reliable and fill the pool when it gets on water.

Pool service every week, rain or shine, thorough, calm. safe (locks gate).

Excellent. We had many problems after a new installation of a spa (in-ground) and Rancho Pool kept trying to figure it out until they succeeded. They are truly the best!

On time, excellent job.

The monthly service keeps the pool clean and sparkling. They are dependable and do an excellent job.

Never knew when other pool service would show up and would miss weeks. Very happy with Rancho Pool Service!

Jeff - our pool man is superb. Our pool has never been in a better shape. We use his service monthly.

The company responds to our needs. Exceptional pool service - expertise has been shown on every aspect related to our pool.

Their service has been great! Everything they’ve done has been outstanding. They have been very reliable and great to work with! Enrique, the pool service technician, is very nice, polite, conscientious and knowledgeable. He has never missed a scheduled service day. I am completely happy with their service.

They’re great! They’re very responsive, do what they say they will, and are reasonably-priced.

The service has been excellent overall! The technician is always on time, is conscientious and does a good job. They’re great to work with!

They’re great to work with overall! The manager is very responsive to problems.

I’ve been happy with the work they’ve done! They’ve been very dependable, reliable, and nice to do business with.

The service has been great overall. They’ve been very reliable. It’s a well-managed company and they’re good people. The owner has been doing this for pretty much his entire life, and the staff is great!

The service was great overall! They’ve been very reliable.

We bought our spa heater from them and it has been problematic ever since we got it. After going out and talking to the manager, he sent his technician Jim. Jim replaced some of the circuit boards and everything and it has been fine since. They are a good company and we have used them for a long time. They didn’t charge us for that because we have been having all these issues and were frustrated. We did pay labor on that which was a $130. I haven’t done any price comparisons, I would think that their price is fairly in line with the other providers. They are pretty much average with their availability. They are busy and it would be very hard to get a same day service. They do get out there when they can work one into their schedule that happens, within a day or two. Jim, the technician is really, really god. He really explained what the issues are and what he does to solve it. We like him a lot. I haven't been happy with the product; I should have done some online research on that. The service guy, Jim is excellent however, I had to fight a lot to get what I felt was right. As a business, their quality of service has been just okay. Jim does really good work. He is fantastic. We have had a lot of issues with the unit and we have spent a lot of money for the unit but we still get problems every six months. I keep calling and complaining and that is when I finally thought of going down to them and showing them the numbers, when I did the stats from the previous unit versus this one. It was kind of ridiculous. That is when the general manager decided to replace these things. Jim probably took it up with the company. It caused me a lot of duress and I wish they would have just done it sooner. It is hard to comment on Jim's punctuality because we are never really here when he comes out. I would use them in the future and I would recommend them as well.

We have been using them for a number of years now. I think in general we have been happy with them. The specific gentleman that comes out, his name is Jim, is just top notch and does a great job. I don't know if the issues we have are necessarily the company's problem. We had the heating unit for the pool and spa replaced almost two years ago. The warranty was for one year. It seems like two or three times a year we find that it just ceases to work and they come out and replace panels and all that. It hasn't been cheap. I think I called them back and told them about it being frustrating. I pulled out all the paperwork and looked at how much money I spent on the new heater. The one we had before probably lasted for twenty years. I think I spent over $800 or $1100 which seemed real excessive for a couple-year-old heater. I spoke to the manager directly and he told me that they were not trying to nickel and dime us. He said that whatever the issue was before he said they wouldn't charge us. Jim came out and it's worked ever since and there was no charge. They didn't charge me anything for the service. Generally I am very happy with these guys. I think they do a good job. It's probably more of this unit. It certainly frustrated me over the last couple of years. I can't necessarily blame them for it. They come out and take care of it, but it keeps costing me money which I find frustrating. I think they are kind of pricey. I have been happy with Jim's service and it is quality work. I have not been so happy with the unit that we got. I have had to call them a few times to see when they were going to come out. I like these guys. He is out there most of the times. I think sometimes he is overloaded and I have had to call back to find out when we are going to get it serviced. I would continue to use them in the future.

Discount Pool & Spa Supply did a very good job. I have nothing but good things to say about Discount Pool. They did an excellent job. They went above and beyond and I was very pleased with the finished job.

Have tried to work with South Bay Pool for 20 years..slow service, several follow up service calls. I started dealing with Discount Pool Supply. John fixed chronic probs quickly. I'm impressed with John's professionalism and trust what he has done for us.

REPLACED POOL LIGHT AND SPA LIGHT. NEVER HAD A PROBLEM WITH SPA LIGHT UNTIL THEY REPLACED THE POOL LIGHT - THEN IT STOPPED WORKING. ULTIMATELY GOT BOTH WORKING, BUT I STILL DON'T KNOW WHAT HAPPENED THAT CAUSED THE SPA LIGHT TO FAIL ALSO. NOT SURE HOW TO RATE VENDOR.

IT WAS PRETTY GOOD ONCE THE GUY GOT HERE. HE WAS PRETTY SYSTEMATIC ABOUT TROUBLESHOOTING THE PROBLEM. IT TOOK ABOUT TWO WEEKS TO GET THEM SCHEDULED, AND WHEN WE CALLED BACK, THEY HAD LOST OUR NUMBER. HE SEEMED TO BE PRETTY KNOWLEDGEABLE ABOUT STUFF. WE TALKED ABOUT IF WE DID ANYTHING TO CAUSE IT, AND HE EXPLAINED NO. HE EXPLAINED ABOUT HOW IT'S A GOOD IDEA TO TURN ON THE HEATER IN THE WINTER, BURNING OUT SPIDER WEBS, AND STUFF LIKE THAT.