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Atom Appliance

Appliance Repair, Appliance Sales and Installation, Appliance Repair - Small

About us

Atom Appliance has been serving the Tri Valley community since 1963. Our experienced sales staff can recommend appliance solutions, and our factory trained service team can provide expert Appliance Repair service. Our top notch customer service is the reason we now have third generation households as clients.

Business highlights

62 years of trusted experience

Services we offer

We provide factory trained and authorized repair services for most major household appliances, including refrigerators, washers, dryers, dishwashers, microwaves, stoves, ovens, cooktops and ranges.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.922 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
5%
3
0%
2
0%
1
9%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 1-22 of 22 reviews

Barbara G.
08/2016
5.0
appliance repair
  + -1 more
Everytime they installed and did the work that was needed. Always professional.
Description of Work: I have bought all my appliances from Atom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Herman F.
02/2016
1.0
appliance repair
  + -1 more
Found the cost to be way out of the average cost for the work requested and decided to have the repair performed somewhere else.
Description of Work: I requested a quote on replacement of the compressor in my refrigerator and was given a quote of $900-$1000 dollars for the repair which was $500-$700 more than the average cost of $300-$500 for that same repair. Having found the compressor cost of $175-$220, I determined that the cost to be excessive and cancelled the repair appointment. I cannot judge Atom Appliance on quality of work or responsiveness since I did not have the work done ..... but on price I must give them an F.

Rating CategoryRating out of 5
value
1.0


Rick G.
05/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Mitra G.
03/2015
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$125

Stephani M.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They came out to help & offer advice about a unit that I had purchased elsewhere...did not charge me for the call...I was a little desperate that day & they gave me great advice & had to end up returning it to the other store...when I can afford it, I will definately go to Atom for any appliance I need(:

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathleen S.
12/2014
5.0
appliance sales
  + -1 more
I think they do a super job. They are very friendly and their service is great
Description of Work: We have purchased a new washer and dryer and several other applicances from them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alan S.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Outstanding in all respects

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

James G.
06/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Fixed water valve on clothes washer and repaired KitchenAid microwave door springs and turntable

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$975

joanne J.
03/2014
5.0
appliance repair
  + -1 more
It now works beautifully!
Description of Work: Refrigerator stopped cooling. Bill took everything apart and cleaned. He found no faulty part, so put it all back together and vacuumed the coils.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Teresa A.
02/2014
4.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$125

Melissa P.
01/2014
5.0
appliance repair
  + -1 more
I too really appreciate the no frills attitude of this company. Very fair prices, knowledgeable technicians, on-time, and responsive. Will use them again and again.
Description of Work: Repaired the starter on the fridge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Melissa P.
08/2013
5.0
appliance repair
  + -1 more
Very professional and timely. I appreciate the no frills experience. Also the service fee for the initial assessment of our fridge was incorporated into the overall price of the repair. Will use again.
Description of Work: replace ice maker lever in JenAir refrigerator/ freezer, as well as light switch in refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$210

Grace M.
07/2013
5.0
appliance repair
  + -1 more
I called for service on 6/25 it unable to respond to fix it until 6/26.
Description of Work: Faulty part replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$154

karen G.
06/2013
5.0
appliance repair, appliance sales
  + 0 more
.
Description of Work: I had problems with my washer. Checking Angie's List, I called Atom Appliance. The repairman was prompt, experienced and thoroughly helpful. He advised, it would cost $700 or so to fix it. It's a stacked unit and I had it for 15 years. It would be smarter to replace it. Later that day, I went to their Livermore store and ordered the Whirlpool Thin Twin washer/dryer. It was installed on Saturday, which wasn't easy due to the tight fit and second story location. The installers did a great job. Overall, I'm quite pleased. I decided to not buy from a large retailer as I had negative experiences in the past. Atom Appliance ranks high on a number of customer surveys and I can see why. Next time I need a new appliance or repair, I'll use them again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Noreen H.
12/2011
5.0
appliance repair
  + -1 more
Our dryer quit working. My handyman husband located the problem, a bad thermal fuse. Atom Appliance not only had the part in stock but also the information to replacing it and suggested the thermostat also be replaced as the most likely cause of the fuse problem. The dryer works fine.
Description of Work: Repair parts needed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$10

Sterling M.
06/2011
5.0
appliance sales
  + -1 more
Atom sales personnel were helpful and fully explained the options/features of the new laundry appliances without seeming to steer our purchase. We selected the Whirlpool and quot;Duetand quot; appliances and while the price at Atom may have not been the lowest, it was certainly fair, and the lack of pressure made it worth the few dollars of extra cost. Turns out the problem was a leak in the plumbing that was running out under the washer. Atom put me in contact with a contractor that did a really good job of fixing the leak and repairing the wall. Contractor also replaced the old flexible dryer vent line that the house builder had installed to run for about 20 feet to an outside wall with a hard vent line that should have been there from the start. Bottom line is that we probably could have gotten along a while longer on the old washer and dryer but they had both been repaired once, and we now have shiny new efficient appliances.
Description of Work: Purchased new washer and dryer in response to apparent leak in 20 year old washer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

susan W.
05/2011
5.0
appliance repair
  + -1 more
Excellent job - would recommend highly
Description of Work: Repaired our Kitchenaid dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Noreen H.
07/2010
5.0
appliance repair
  + -1 more
Service was excellent. Employees were knowledgeable, polite and efficient.
Description of Work: Delivery and installation of washing machine.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Myra L.
07/2010
1.0
small appliance repair
  + -1 more
repair man had no desire to do the job of repair after being paid $65.00 for his incorrect diagnosis.
Description of Work: Inaccurate diagnosis of problem. Inaccurate pricing.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$65

Robert A.
10/2009
5.0
appliance repair
  + -1 more
The repairman from Atom Appliance did a great job. Our refrigerator defrost drain system was leaking and water was getting all over our floor every night. We thought that we might need a new refrigerator, but decided to give Atom a crack at repairing it. We've used them before with good results. The repairman came out on time, immediately diagnosed the situation, and made the necessary repairs. In this case, the drain line had become plugged up and that was the reason for the entire problem. Once he cleared the clog from the drain line, everything started working properly and we have not had any problems since. We will definitely use them as needed in the future.
Description of Work: Atom fixed my leaking refrigerator defrost system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$93.5

PENANDRA P.
12/2007
5.0
appliance sales
  + -1 more
Excellent service, excellent prices. When my seven-year-old Kenmore refrigerator died, I did some research, visited several of the big box stores, and several other small businesses. I knew of Atom Appliance and was so delighted when I visited their store. Small "Momand Pop"-type of operation, but competitively priced and brand merchandise with personal attention! I not only would recommend this vendor, I have gone back to this vendor for two more appliances this year!
Description of Work: I prefer to support local businesses, and went to Atom Appliance not sure if I would find competitive pricing. I not only found competitive pricing, I found friendly personal service! When the warehouse delivered the wrong refrigerator to the store, they called and let me know, asked if I needed a "loaner" fridge, and delivered my new refrigerator as soon as they had it in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

PATTI I.
06/2005
5.0
appliance repair
  + -1 more
ATOM APPLIANCE TECH WAS VERY HELPFUL. HE DID NOT TRY TO CHEAT US BY TAKING A LONG TIME TO FIGURE OUT WHAT THE PROBLEM WAS, HE JUMPED IN, AND FIGURED IT ALL OUT.
Description of Work: ATOM APPLIANCE REPAIRED THE WASHER. IT WAS NOT DRAINING, AND SPINNING. THEY REPLACED A PART, AND THE WASHER WAS UP AND RUNNING AGAIN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

    Contact information

    28 S P St, Livermore, CA 94550

    http://www.atomappliance.net/

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    8:30 AM - 7:00 PM
    Tuesday:
    8:30 AM - 7:00 PM
    Wednesday:
    8:30 AM - 7:00 PM
    Thursday:
    8:30 AM - 7:00 PM
    Friday:
    8:30 AM - 7:00 PM
    Saturday:
    8:30 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Sales and Installation,
    Appliance Repair - Small

    FAQ

    Atom Appliance is currently rated 4.9 overall out of 5.

    Sunday: 11:00 AM - 5:00 PM

    Monday: 8:30 AM - 7:00 PM

    Tuesday: 8:30 AM - 7:00 PM

    Wednesday: 8:30 AM - 7:00 PM

    Thursday: 8:30 AM - 7:00 PM

    Friday: 8:30 AM - 7:00 PM

    Saturday: 8:30 AM - 5:00 PM

    Atom Appliance accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Atom Appliance does not offer free project estimates.
    No, Atom Appliance does not offer eco-friendly accreditations.
    No, Atom Appliance does not offer a senior discount.
    No, Atom Appliance does not offer emergency services.
    Yes, Atom Appliance offers warranties.
    Atom Appliance offers the following services: We provide factory trained and authorized repair services for most major household appliances, including refrigerators, washers, dryers, dishwashers, microwaves, stoves, ovens, cooktops and ranges.

    Contact information

    28 S P St, Livermore, CA 94550

    http://www.atomappliance.net/

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    8:30 AM - 7:00 PM
    Tuesday:
    8:30 AM - 7:00 PM
    Wednesday:
    8:30 AM - 7:00 PM
    Thursday:
    8:30 AM - 7:00 PM
    Friday:
    8:30 AM - 7:00 PM
    Saturday:
    8:30 AM - 5:00 PM