I scheduled the appointment through Sears and received 2 confirmation texts for the appointment on 11/12/20 between 8am and noon. I started calling Sears at noon to find out what happened. After being on hold for over an hour, I was connected with someone who told me that I had to call the contractor myself to find out what happened, which I did. When Val picked up the phone, he did not identify himself or his business, he just said "Hello"! I replied with "Is this Mountain Air"? He said yes, I asked his name and told him that I had been waiting on someone from his company since 8am. He was very nonchalant and told me that he had cancelled my appointment because he was not available. Obviously, he made no attempt to contact me about the change. I rescheduled my day to accommodate this appointment and that was time wasted....over 5 hours dealing with this nonsense! I will be contacting Sears to get a refund for the protection plan and I WILL NEVER SUPPORT THIS UNPROFESSIONAL BUSINESS!
Description of Work: I purchased a protection plan for my range through Sears and Mountain Valley Air was their contractor in my area.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
greg B.
06/2019
5.0
heating & air conditioning/hvac
 + -1 more
They showed up on time as promised. They worked very efficiently removing the old unit and installing the new without a problem.
Description of Work: We needed to replace our old swamp cooler. So I went to Home Deport and bought a new and had Robert and his assistant install it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$998
John K.
10/2017
5.0
heating & air conditioning/hvac
 + -1 more
It went perfect. We use them every spring and fall.
Description of Work: Checked our heating system out and winterized our air conditioning and swamp cooler.
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Service Categories
Heating and Air Conditioning
FAQ
Mountain Valley Air Conditioning & Heating is currently rated 4.6 overall out of 5.
No, Mountain Valley Air Conditioning & Heating does not offer free project estimates.
No, Mountain Valley Air Conditioning & Heating does not offer eco-friendly accreditations.
No, Mountain Valley Air Conditioning & Heating does not offer a senior discount.
No, Mountain Valley Air Conditioning & Heating does not offer emergency services.
No, Mountain Valley Air Conditioning & Heating does not offer warranties.
Mountain Valley Air Conditioning & Heating offers the following services: Furnaces-Heating,Heating Equipment & Systems-Repairing,Air Conditioning Equipment & Systems,Air Conditioning Contractors & Systems,Heating Contractors & Specialties,Air Conditioning Service & Repair