HOME SAVING TERMITE PEST

I called to inquire about termites because they use safe and chemical free process that I was willing to pay extra for. The lady answering the phone told me that they are based out of Lancaster but usually " Go down the Hill", I asked her what that meant and she Said Los Angeles. She told me that there weren't any termites in Lancaster! She told me to hold and was obviously not wanting to provide service so she got me off the phone by stating someone would call me back. I knew they weren't going to and I was right. So, I gave up. Since this company has never seen a termite in the Lancaster before, which is just ridiculous. It sounds to me if a customer is not located in the City of Malibu they will not help.