CARPETERIA INC

Very responsive, someone came out and made measurements the same day. Compared to Lowe's and Home Depot and even Costco I had to wait a few days to get a call back, and then had to schedule a time for someone to come and measure, and if I recall correctly, most or none worked weekends. Carpeteria is open weekends however, which is great since Palmdale is a commuter town and I have to imagine most people would need to take time off work to have someone come and measure only on weekdays. There was a problem with one of the products I ordered, it was out of stock. I was given a replacement that was very similar but higher quality for no extra charge. Installation went smoothly. The installers did a great job. Would definitely use Carpeteria again.

Smoothly. The guys arrived on time, was professional, installed earlier than they promised.

unknown

Everything went very well. When there was a question or issue it was addressed.

We just bought a house with hardwood floor throughout, except in the bedrooms. The thresholds at all bedrooms were left unfinished. We found extra flooring, but the surface was uneven and we weren't sure how to get it level. I contacted Barry at Carpeteria. He was very helpful, looked at the photos I brought in and gave me a quote and we scheduled the job. The first workers who came out felt it was more complex than they were prepared to take on and called the office to get the specialist out. They were great and I was very happy that they didn't just push forward. The specialist, I believe his name is Rafi, did any amazing job. The thresholds look wonderful. I was so happy with the results that when we decided to change the carpet we used Carpeteria, too. Again, everyone we contacted there was great. Salesman Mike was knowledgeable, friendly and helpful - didn't feel like a hard sell at all. Mike and Barry really worked with us, too. We were having the shower in the master bath removed and replaced, so there was going to be a big mess there. Salesman Mike said no problem to install the other bedrooms immediately and then three weeks later they installed the master bedroom carpet. There was a 50% down up front and they didn't even ask for any more money until the last of the carpet was in, and even then they didn't ask I just stopped in. The same two workers who came out initially for the thresholds did the carpet install - they were obviously very comfortable with that job! The were fast, clean and friendly and it came out beautifully. The only problem I had was on the dayof the master install. My 75 year old father agreed to stay at my house to let the workers in for the install. When they weren't there by 20 minutes after their expected time I called and was told they had to do another job in the morning and would be there later. They ended up coming about 3 1/2 hrs. later than originally expected. When I went to the store for the final payment, I complained and they were all very apologetic, Jack gave me $50 off and Jill offered to bind a couple of remnants for us for free. Overall it was a fantastic experience and I will definitely return and recommend them to friends and family.