Arrow Appliance

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OMG, what a TERRIBLE, HORRIFYING experience. On January 21, 2016 @ approximately 4-5 pm. I called Arrow Appliances to inform them that I had in fact found the original receipt to my dryer and had discovered that I in actuality had a 5 year Warranty on the Dryer, thereby informing them (Arrow Appliance Services), that their service would not be needed for the dryer on the following day. Unfortunately, the following day, January 22, 2016, at approximately 2-3 pm, in my absence, the guy from Arrow Appliances came anyway. One of my neighbors saw this really "Shady Looking" Character (What looked like a "THUG"), approaching my door and since I am a single mother, my neighbor, Jose, approached the man as to why he was at my home while I was gone. The guy said that he was at my home to fix the dryer. Jose mentioned that my dryer wasn't even in my home but actually in my back yard. The guy went to open the back gate, while Jose called me on my cell phone and my dog, grabbed the "Thug looking guy," by the bottom of his pants, the guy was KICKING my dog and Jose told the guy, "No, she cancelled you guys last night, because she found out that she had a warranty on the dryer. Jose said the guy was actually laughing and was quite friendly and said, "Oh, OK, no problem, I understand." Jose asked him are you OK and the guy said, "I'm fine, the dog only got my pants leg." and the guy left. When I arrived home at about 4:00 pm, I called Arrow Appliances and called to speak to a supervisor. I said, "I cancelled your worker yesterday evening and you sent him out anyway and I wasn't home, but when the guy went to go in my back yard my dog grabbed his pants leg." Although she did not identify herself, she (Whom I presumed to be some kind of supervisor), stated "Oh he is at the hospital right now, do you have Home Owners Insurance or Renters Insurance that we may sue"!! I Immediately hung up and contacted my brother, whom is an attorney. My brother said I did the right thing, but that trying to do the right thing, this company saw a financial opportunity, to try to SUCK ME DRY!!! DO NOT GO WITH THIS COMPANY, THEY WILL FIND EVERY WAY POSSIBLE TO TRY TO GET EVERYTHING YOU'VE GOT!!! BEWARE!!

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Exactly one week after calling Arrow Appliance for refrigerator service, our washing machine began making horrible noises. Called them first thing Sat morning and, once again, to my surprise they were able to respond with a service call by afternoon. The same personable young technician, Brandon, diagnosed the problem quickly as a water pump failing. After ordering parts, he came out and installed it quickly on Aug 9th solving that problem (we were still able to use the machine during the interim). The price was $30 above his $160 estimate, but honestly, they did not know the cost of parts until later. The $35 service call was deducted from the repair. Very satisfied with the speed, knowledge and professionalism of their service.

Our refrigerator died Friday night, so I tried calling Arrow Appliance first thing Sat morning. To my amazement, they were open and able to dispatch a technician by afternoon. Brandon, a young, knowledgeable and friendly technician immediately found the problem... a failed compressor. He recognized the problem immediately as one brand of compressor that likes to fail early. This was bad news, but at least we knew where we stood. Either pay approximately $800 for repair or replace. We decided to visit Arrow Appliance an hour later and purchased a used fridge that was almost identical to our old one. It was delivered, up and running at home by 6pm Saturday! Now, we might not have gotten the best price on the used fridge, but at least solved our immediate problem very quickly. Arrow Appliance warranties their used fridges for six months. The used fridge does have a small issue with dripping water in the freezer during defrost cycles. This is not a show stopper and may have to get resolved in the future Overall, I am very satisfied with their service. The $35 service call was fully refunded with the purchase of a used fridge or repair if we had taken that step.