Easy Open Door Company Inc

fine: polite, quick,did the job

Everything was great. The serviceman arrived on time, was friendly and knowledgeable. The coupon I bought was for a tune up. The door actually had to also be repaired and they only charged me extra for the part. Very fair.

All went well. They were professional and informative.

Prompt excellent service....garage door was starting to crack at top. Added metal bar to stabilize and only charged 10 extra for part. Door now works much quieter and more smooth

I'm so thrilled with how quickly michele and brian were able to help me with my garage. I woke up to find no power going to my garage door- I was stuck inside! I tried to pull the red handle to manually operate the door but with no luck (it's pretty old and junky). I phoned, hoping they could maybe help me the same day, and sure enough, about an hour and a half later, Brian showed up and did everything he could to figure out what was going on. In addition, he noticed that the door wasn't opening fully (it's an old wood door that swings out and up, and wasn't opening fully because of the way the springs had been installed. He fixed that, and while he couldn't figure out the electrical problem- he helped me create a "for-now" solution that at least has me unstuck. Thank you so much for your quick help! I'll be sure to call when my condo complex eventually upgrades to nicer garage doors!

I ended up having the company replace the garage door. The staff was very capable and friendly. They are responsive and pleasant to work with. It was very easy to schedule with them and they were hard workers. They were great at explaining how the new door works and how to use the device to open the door.

It went better than expected, they were very quick. He didnt charge me any money because it was under warranty from when they installed the garage door back in January.

Prompt & professional. Interested in maintaining existing mechanics rather than selling new garage door opener. I appreciate the service

Sometimes bad things happen to good companies. How the company responds is a measure of its quality. I ordered a replacement garage door for my house from Easy Open Door Company. Unfortunately the door was a non-standard size and a non-stocked color, and it had to be ordered from the factory. Delivery took three weeks. Once it arrived Easy Door phoned to say that the installation crew had a work backlog and couldn?t install it for another two weeks. On the morning of installation day Easy Door phoned to tell me that the installer had injured himself the previous day, and the installation would now occur the following week. On the ?final? installation day Easy Door phoned again to say that the factory had shipped the wrong door, and the process would have to cycle back to the beginning! They were very chagrined. But they were willing to work with me. I accepted an available door in a color different than I had wanted (the doors are paint-able, though). The installer arrived on time, worked efficiently, was personable, and a few hours later the new door installation was successfully completed. The installer did a thorough clean up of the area, helped me to move my belongings back into the garage, and his choice of radio ?music? while working was (mercifully) not loud and obnoxious. Finally, Easy Door offered partial restitution for the delays I suffered. This is a company that obviously cares about its work and its reputation in the community. Despite the sordid trail of problems, I would certainly hire them again.

This is the second time I've used this company - and once you use them - you'll never use another garage door company. Unfortunately, the garage door business seems to be loaded with crooks and incompetents, so finding an honest, competent, reliable, reasonably priced garage door is a company you are going to remember for the future. I have a large very heavy custom garage door on my house. When I've called for service in the past, the technician always tries to talk me into getting one of those standard roll-up garage doors - you know - the somewhat tinny ones. My door is unique and it fits in with the architecture of my house - but I need a heavy duty opener as the opener gets a good workout. The first time I used Easy Open, I was immediately impressed with the way they answer the phone - the receptionist acts like she's genuinely interested in your business and solving your problem - what a miracle! I told the Issue I was having, and she was pretty good at guessing what it might be and arranged for a technician to stop by to look at the door that afternoon. The technician identified the problem and recommended a fix that was about 1/3 the cost of 2 earlier estimates I received. I had him do the work, and I was good for 5 years. Last year, the door started sagging because of support arm was bending. I called Easy Open again - the same girl who "gets it' still works there, and again arranged for a technician. The support arms needed to be ordered, which they did right away, and the work was completed in 6 days - even with ordering the special parts. I have another property - this one in Orange County, and I needed a garage door repaired at that house. I had to deal with a different company up there - it took that other company 2 weeks to replace a simple stock door, and the opener has not functioned properly since being installed. Now I'm trying to get that company to come out and fix that defective opener or whatever the problem is. Dealing with the other company made me realize what a gem Easy Open is - and I thought I should write up my experience with them.

Easy Open Door did a good job on the installation. Door fits, works quietly. About 2 weeks after installation the door would not close. Owner Randy came out as soon as he got our call and fixed it. Problem was that one of the sensors at the bottom of the door was misaligned. He showed us what to watch for, in case it happened again.

Excellent service. Thoroughly and patiently answered all my questions. Good selection of doors. Based on my research the doors seem to be of high quality. We've had ours for about 1.5 years with no problems. Shortly after installation I did have to make one minor adjustment to one of the control settings, which I was able to do myself. They would have done it, but after talking to them I realized I could handle it. Very minor once I knew what to do. This is not the cheapest door company in town, but they were competitive with the other companies I got bids from. I did not buy their cheapest door. Paid a little extra and got something I hope will last.

I purchased an Angie's List Big Deal for this service and it worked out fine. They came out the next day after I purchased the deal. I upgraded to a stronger door so there was an additional charge above the price of the Big Deal. The technician who came out was very family oriented and he talked about his brothers who he is in business with. He was very nice and the job was completed very quickly. I think their pricing was very competitive.

I called one day and they guy came out the next day. He was here right when he said he would be. He was a really good guy. I was having problems with the controller. The thing was at the wrong angle, so he adjusted the angle. The connector to the door was loose, so he fixed that up. He checked everything and noticed things I didn't even know. He was here for over an hour so I think the pricing was great for the amount of work he did. The work was thoughtfully done as well.

It went very well. See above.

Very efficient, courteous, and professional. Intend to use them again and highly recommend their service.

appointment was easily scheduled, technician arrived on time, very personable and helpful. He gave me good information on performing routine maintenance

had to come back for something the next day but was resolved and no cost.

The big deal worked out very good. He was real nice. Everything was good. Nothing was negative. They were wonderful. They came and they didn't take too much time. He left his card here and I will use him again in the future.

The ad said they would replace up to 10 rollers. As far as I could tell the rollers were not checked. He just squirted lubricant here and there so it wouldn't be so noisy. Then he left.

The service turned our great. He did a good job and the prices were reasonable.

It went pretty well. It was pretty went just by the book.

Our technician was on time, courteous and professional. The job was completed in no time at all. Well worth the coupon. Everything was lubed and checked out. Would not hesitate to use again !! A+++ in our book!

Repaired electric garage door opener. It's been working fine ever since.

They tuned up door. No parts needed.....repairman seemed unprofessional .....overcharge