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Carpet Man

Carpet Sales and Installation, Window Treatments, Flooring Sales and Installation

About us

Welcome to The Carpet Man! Our expert staff will guide you all the way from product selection through professional installation. Visit our Floors To Go Showroom today and let us help take your home to a whole new level. Be sure to stop or call us to find out about our monthly specials! We offer a 12 month no interest financing promotion. Also have a store at 3511 Redwood St Clearlake, CA 95422

Business highlights

48 years of trusted experience

Services we offer

Our professionals will be pleased to come to your home and measure for a FREE estimate and consultation for all your flooring needs including Carpet, Hardwood, Exotic Woods, Laminate, Area Rugs, Window Fashions,Vinyl and Resilient.

Services we don't offer

Tile

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
50%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Showing 1-2 of 2 reviews

Jim A.
09/2014
3.0
carpet installation
  + -1 more
unknown
Description of Work: I wanted to get an estimate to carpet a whole house. I talked with the person at The Carpet Man and told them that I would like to get an estimate and I will send information in an email. A lot of details were included in the email. I then receive a call from the person who wanted to measure the house and couldn't get in. I told him to look at the email. I received an estimate that was about twice a local home improvement store wanted for the same job. None of the information given in my email was reflected in the estimate. They are fast, but did they do what I asked them to do? |I guess many people are happy with them since they have been in business for many years.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
5.0


Response from Carpet Man
Thank you for taking the time to review your experience with us I am sad to think a missing e-mail lead to a C rating on professionalism. We were not able to address the information in your e-mail because it was not received by our office. It was not until you re-sent the information that we were able to compare the product you were looking at with the products we offer. Once I had the information, I was able to compare the products. The weight (20 oz vs 25 oz), height (.22 in vs .41 in) and density (1646 vs 2195) are considerably less than the product we offer. I also do not see a texture retention warranty on the HD carpet. As you mentioned in your correspondence – apples and oranges. Because of prior experience, we have a certain “threshold” for quality that we don’t fall below. We also don’t offer .75 laminate or vinyl, for the same reason. We pride ourselves on being able to offer a finished product that will satisfy our customers for many years – but the product we start with is important. Adam has been in business for more than 40 years. We offer our customers a fair price for quality materials and installation. That said, there are just some products too cheap for us to mess with. They are harder to install and don’t perform well. We put our name on every installation and back it with a lifetime labor warranty. We have relationships with the manufacturers we purchase from and know that they stand behind their products. If there is a question or concern, you contact us – you don’t track down an installer or file a claim with the mill – WE handle it all. HD fits a certain niche in the construction market. They specialize in price. We can’t match their price, because they don’t match the quality of the materials or our service. Thank you again for your review. It gives us the opportunity to improve our service.

Claude D.
10/2013
5.0
carpet installation
  + -1 more
We had visited another carpet store that morning, and were kind of blown away by the prices and lack of installation services and knowledge of the product. We had received another recommendation which happened to be The Carpet Man in Lakeport....so we drove there. We were welcomed, introduced, and asked what we were interested in. The gentleman proceeded to the carpet samples, opened up just the right ones.....explained in depth the differences between the different materials, textures and guarantees. He then followed us to our home, did the measurements, and we bought carpeting for liv. rm., din. rm., and bedroom. Carpeting was installed on time, but not completed. The installers noticed a wet section on the floor. We investigated and found a leakage under the kitchen sink....repaired that....dired out the floors with an industrial fan....and the installers returned the next day and completed the installation. I am grateful they noticed the problem which would have been disastrous if they had just carpeted over it. This is a very good company to do business with....I was impressed. Claude
Description of Work: Sold and installed carpet

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Carpet Man
Thank you so much for your business and review.

    Contact information

    339 Lakeport Blvd, Lakeport, CA 95453

    www.lakeport.floorstogo.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Window Treatments,
    Flooring Sales and Installation

    FAQ

    Carpet Man is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Carpet Man accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Carpet Man offers free project estimates.
    Yes, Carpet Man offers eco-friendly accreditations.
    No, Carpet Man does not offer a senior discount.
    No, Carpet Man does not offer emergency services.
    No, Carpet Man does not offer warranties.
    Carpet Man offers the following services: Our professionals will be pleased to come to your home and measure for a FREE estimate and consultation for all your flooring needs including Carpet, Hardwood, Exotic Woods, Laminate, Area Rugs, Window Fashions,Vinyl and Resilient.
    Tile

    Contact information

    339 Lakeport Blvd, Lakeport, CA 95453

    www.lakeport.floorstogo.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed