We are an on-site, full service screen company. We can repair or replace most window and door screens with just one visit. We offer free estimates, professional service and we stand behind our work with superior warranties.
Business highlights
23 years of trusted experience
Services we offer
Repair, Replace and Install New: Sliding, Swinging and Retractable Screen Doors Window Screens and Security Doors
This was most disappointing. I called and requested service 2 weeks ago and scheduled an appointment. Paul takes my information over the phone, which included the code for a lockbox because the property is vacant. He calls at 8am and leaves a message that he can't get in. I notice his call at the start of my shift at 9am and return it. He tells me I now have to wait another two weeks because he's busy. What kind of business punishes it's customers by making them wait an additional two weeks over a 1.5 hour delay in returning the call? VERY DISAPPOINTING. This person likes to tell you how successful he is, and then does this. HE DOES NOT CARE WHAT HIS CUSTOMERS NEEDS ARE, ONLY HIS OWN.
Description of Work: One Screen Door
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from The Mobile Screen Shop
I am also very disappointed. I had a job scheduled with Mr. [Member Name Removed]. I showed up at the location at the time that was scheduled. There was no one at home and no one answered the phone. There was a lock box there that I was never told about. I left a phone message for Mr. [Member Name Removed] and I waited 20 minutes. It was then too late to start the job and still get to my next appointment for that day. So, I left. An hour and 20 minutes after the scheduled appointment, Mr. [Member Name Removed] called me to tell me to go back later that day and do the work. In spite of the fact that he had wasted my time by not informing me that the property was vacant, I was willing to reschedule the appointment. Because this is the busy time of year, I was only able to offer Mr. [Member Name Removed] an appointment in about 2 weeks (just like the first appointment). He became irritated and threatened bad online reviews if I didn't get there sooner. I explained that the only way to get there sooner would be to abandon one of my scheduled customers. That did not matter to him and now he has decided to lie to try to inflict pain on me, my business, and my family's source of income. If you read any of my reviews anywhere on the internet, you will find that I am very organized and very detail oriented. I've dealt with hundreds of clients that were not going to be onsite at the time I completed the work. For those customers, I take the most detailed notes of all in my day planner. When a customer informs me they will not be there, I always write "vacant" in my book. I then always ask about access (i.[Member Information Removed]. gate code, lock box). I always get a precise description of the screens to repair since they will not be there to point them out. I always ask about how to handle payment since there will be no one there. I write all of this in my planner. Mr. [Member Name Removed] never mentioned that he would not be there, so I never even asked for a lock box code. I never asked which screen needed repair. And, we never discussed how we would handle payment. Like Mr. [Member Name Removed] said, I am very busy. My customers know why. I am grateful to the good people that are my clients and I am grateful that this person will never be my customer.
Richard P.
05/2015
5.0
screen repair
+ -1 more
unknown
Description of Work: Rescreen Patio sliding screen door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Sheila R.
07/2014
5.0
screen repair
+ -1 more
He got out here when I called him. It was something I needed urgent on a rental house and he came out in a very short order and he does the work right there on his truck. He was very neat, there was not anything left in my driveway or anything when he was done. He does quality work. I thought the price was reasonable.
Description of Work: He re-screened a wood patio door screen and he re-screened some side screens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Nancy T.
01/2013
5.0
screen repair
+ -1 more
He was here when he said he would be and I even had him come back to do others because I was so pleased! He was also very polite and professional!
Description of Work: He built custom screens for the windows in our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Jeff S.
06/2011
5.0
screen repair
+ -1 more
Quick appointment, prompt, professional service, and quality work. I would recommend them for screen repair without hesitation.
Description of Work: Made a new rear sliding screen door. Repaired the screen on one window, made a new screen for another window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$207
Ronna A.
10/2010
5.0
screen repair
+ -1 more
Excellent! Paul was great, friendly, courteous, and professional. He arrived on time, explained what needed to be done, began the job and finished everything in a timely manner. Will recommend to friends, family and will definitely call him again. I am very pleased!
Description of Work: Rescreened 5 windows and 3 sliding door screens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$212
JAMES H.
10/2009
5.0
screen repair
+ -1 more
He was prompt and knew what he was doing. He made an appointment to return to do something else. He just seemed competent.
Description of Work: The Mobile Screen Shop re-screened a back door screen a week ago.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Screen repair
FAQ
The Mobile Screen Shop is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
The Mobile Screen Shop accepts the following forms of payment: Check,Discover,MasterCard
Yes, The Mobile Screen Shop offers free project estimates.
No, The Mobile Screen Shop does not offer eco-friendly accreditations.
No, The Mobile Screen Shop does not offer a senior discount.
No, The Mobile Screen Shop does not offer emergency services.
Yes, The Mobile Screen Shop offers warranties.
The Mobile Screen Shop offers the following services: Repair, Replace and Install New: Sliding, Swinging and Retractable Screen Doors Window Screens and Security Doors