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Laura's Housecleaning

House Cleaning

About us

Laura's Housecleaning has over 9 years of experience. We focus on being careful and detailed oriented in everything with that we do and we strive in customer satisfaction

Business highlights

21 years of trusted experience

Services we offer

General & Deep Cleaning housecleaning (Bathrooms, cabinets, baseboard, floors, Surface dusting, window cleaning (inside), appliances (inside & outside), bed sheet folding & making

Services we don't offer

closet organization, laundry

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Visa

Reviews

4.668 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
12%
3
6%
2
4%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.5
Showing 1-25 of 68 reviews

June K.
02/2017
5.0
house cleaning
  + -1 more
After literally, suffering and going through several poorly trained, thieving, gum snapping house cleaners, I was so happy when I found Laura House Cleaning. Laura and her crew have been cleaning my home for years. I can’t say enough about how professional Laura and her girls cleans my home. They are very through, efficient, conscious and careful with my personal treasures. Laura’s girls come prepared to work and begin immediately. They are always pleasant and cheerful. They almost do deep cleaning each time they come. (I do not have them clean the inside of the refrigerator or garage.) They do an excellent job and it is noticeable to everyone when they leave. Laura also, will check on her girls periodically to see how well they are working, if she does not come herself to do the job. I would highly recommend Laura House Cleaning.
Description of Work: General house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$90

yvonne M.
06/2016
5.0
house cleaning
  + -1 more
Good job, 2 cleaners worked quickly.
Description of Work: Cleaned windows, v. blinds

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$89

Alisa V.
06/2016
5.0
house cleaning
  + -1 more
I would never be able to clean the house like this myself. I am looking forward to her next visit.
Description of Work: Awesome cleaning service, I am so happy that I found Laura. She and her husband made my house crystal clear.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Kathy D.
03/2016
5.0
house cleaning
  + -1 more
Very well. Worked the hours requested plus a bit more.
Description of Work: Cleaned house. One bedroom, two bath, Kitchen Living & Dining Room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Michael L.
03/2016
4.0
house cleaning
  + -1 more
First cleaning before move in was decent, but not great. Most of the areas were cleaned, but many details were missing. Not a huge deal. The price was good. Also, I didn't leave money with the contractor by accident and they were not so aggressive about getting it right away. Made a second appointment for after we moved in. When it came the day for the appointment, no show. I texted and tried calling multiple times, but no answer. Then later, I get a message that they were not able to make it for some reason and wanted to reschedule. I already waited for 4 hours. I believe the daughter answers for the business via her cell phone. Very friendly, but I would prefer more business responsiveness. It's just my preference. At the same time, due to some busy schedule, I forgot to pay them via paypal. The daughter was nice enough to come by and pick up the money. This part, I was in error. They didn't charge me additional fees or give me any nasty phone calls. This is very mom-and-pop so you get the friendliness that way, but if you need strict schedules, this may not work.
Description of Work: Cleaned new house before we moved in. That appointment was not bad, but I've had better teams. There were still some areas that was not clean in detail enough.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

$150

ROBIN H.
03/2016
4.0
house cleaning
  + -1 more
It went okay. They were here a week after the purchase date. The deal was an A. They could have had better quality to the cleaning.
Description of Work: They did house cleaning service.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Michelle B.
01/2016
2.0
house cleaning
  + -1 more
I've used this company before but was disappointed with the quality of work this time. Three cleaners showed up so the should have worked for two hours but left 15 to 20 minutes early. Also after closer inspection of the work I found blinds were not dusted as well as several areas like behind the TV's.
Description of Work: Six hours housecleaning $165.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$165

Response from Laura's Housecleaning
Very sorry for this to happen. I will check the work my employees do more. There was also just 2 hours for the service for two people & 3 people went , I have also have gone one day earlier that you requested to clean your house & you weren't there. But I apologize.

Mitra R.
12/2015
4.0
house cleaning
  + -1 more
They are average. Their work isn't bad but, it's not excellent. I am currently using them for my house cleaning. It's been about a month since they came out because I was out of town. They called and cancelled at the last minute too. They are here for an hour and a half and still charge the $85. Their price is moderate, it's not the lowest, but they're not the highest. Their work is average. They have been late several times, one time they called and cancelled at the last minute. I am using them right now.
Description of Work: Laura's House Cleaning cleaned my house for three hours. It was a big deal.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$85

Michelle B.
09/2015
4.0
house cleaning
  + -1 more
Everything was fine. I purchased the deal expecting to get one person for three hours and I got here and it ended up being two people for only an hour-and-a-half. They did probably a better-than-average-job cleaning than some of the people that I’ve had before but not quite as good as I would like.
Description of Work: I used Laura's Housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Anne K.
09/2015
5.0
house cleaning
  + -1 more
Very professional, worked hard and worked well as a team. Vacuumed, cleaned the kitchen well, dusted, etc.
Description of Work: Cleaned the house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Nancy M.
07/2015
4.0
house cleaning
  + -1 more
It turned out just fine. They did a good job. Sometimes, cleaners don't clean the way you want. But, they did a good job. I would use them again. They did call right away.
Description of Work: I purchased a big deal for Laura's Housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$74

hubert L.
07/2015
1.0
house cleaning
  + -1 more
They basically sent two people and it was a husband and wife and the husband did not know what he was doing and the woman was the only one that knew what to do. There have been many times that they have not came with the proper equipment and if you ask them questions about how you clean different types of floors and this and that, it is hilarious to hear the answers that they have to give. I will not use them in the future. It has been very frustrating as I told them ahead of time what needed to be done and it did not happen.
Description of Work: This was a Big Deal for housecleaning.
Rating CategoryRating out of 5
$108

Response from Laura's Housecleaning
Sorry for you to have a bad expirence. How do you expect us to do our job if you had your house under construction, news papers all over the floor, bathroom were NOT even completed with your construction. We basically did your work for FREE because the mess you had was way more than what you paid us. & we still did MORE than that. Many we hear you wrong on what you wanted we apologize for that. But for you to say this bad things about our service when we basically did the job for FREE Is just wrong. Next time you hire someone to clean your house, please make sure your house is not under construction so they can do their job. Thank you, have a nice day.

Burton S.
06/2015
5.0
house cleaning
  + -1 more
It went well. Two people arrived on time, they were very professional. Brought all supplies and equipment. They were efficient and fast, cleaning everything from top to bottom.
Description of Work: Cleaned all rooms as requested. Left nothing unclean.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Sean R.
06/2015
3.0
house cleaning
  + -1 more
Showed up late, after missing one appointment the previous week and then not responding- I think they are nice people but overwhelmed by the amount of clients that bought the service
Description of Work: cleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$74

Response from Laura's Housecleaning
That reason was because the person that helps me clean was sick that day and the day I was late was because there was an accident.

Tonya H.
06/2015
5.0
house cleaning
  + -1 more
They showed up 20 minutes late but they made up for it by staying almost 40 mins over. Overall they did a great job. Responsiveness to set appointment was quick too.
Description of Work: Vacuum, dust, clean bathrooms and kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$85

John P.
06/2015
5.0
house cleaning
  + -1 more
They did a good job but scheduling was very difficult. They were also late more than 2 hours. We would use them again provided that they can be more punctual.
Description of Work: They cleaned out new home to help us ready to move in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$75

Todd C.
06/2015
5.0
house cleaning
  + -1 more
It was amazing. They had a quick turnaround, very reasonably priced, and flexible schedule. The team showed up on time, worked quickly and was very polite! Couldn't recommend them more.
Description of Work: The team came over to my condo after my tenants had moved out and absolutely made the place shine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Casey S.
05/2015
2.0
house cleaning
  + -1 more
Could not get our schedules to match up. I scheduled a Friday and they canceled 9 min before do to distance from her last clean. She did offer to come the next day but that didn't work for me.
Description of Work: House cleaning.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Travis J.
05/2015
5.0
house cleaning
  + -1 more
Laura was quick to respond and extremely detailed.
Description of Work: Ordered last minute cleaning services and Laura came out super quick. There were two cleaners and both did an amazing job. They were very friendly, efficient, and thorough. The job was for a tri-level condo that was recently remodeled, and supposed to be a one-time deal; however they did such an amazing job that I'm going to be using them for regular cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Christina K.
04/2015
5.0
house cleaning
  + -1 more
I purchased the deal of two people to complete three hours (total of six hours) of house cleaning. Laura's crew arrived on time with all of their own supplies. They were well mannered and polite. I showed them what I wanted done and they worked so hard the entire time. They went above and beyond my expectations! They cleaned my kitchen, living room, stairs, two baths, blinds, a bedroom, and my hardwood floors all within the time frame. They were neat, clean, quiet, and extremely diligent and careful! They also were able to fit me into their schedule right away. I cannot say enough about their service! i highly recommend them!
Description of Work: Laura's Housecleaning provided three hours of housecleaning by a team of two people.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

shannon E.
03/2015
5.0
house cleaning
  + -1 more
They were a great team, they were really wonderful and friendly, and got everything done that I needed to. They went above and beyond!
Description of Work: I purchased a Big Deal from this service provider.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

June K.
03/2015
5.0
house cleaning
  + -1 more
I have used her for years. I really like her. They do really nice work. They also cleaned underneath the bed and sofa. She brings 1 or 2 workers with her. I try not to stay inside the house and just leave it up to Laura because I feel like I am in their way. I have never had a problem with them stealing and that is why I like them . They try to be as through as possible which I like. They pick up everything and dust it. They are very reasonable considering the amount of work and the time they spend here. She is very responsive and professional. She calls and lets me know if she is going to be late.
Description of Work: I use her for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Ruth J.
01/2015
1.0
house cleaning
  + -1 more
I signed up for the service on Jan 24 and never heard from the company. I had to find someone else to do the job.
Description of Work: .
Rating CategoryRating out of 5
$108

Steve M.
01/2015
5.0
house cleaning
  + -1 more
Laura's husband and Teresa came to clean--I had never used their service before. They were punctual, brought all supplies, got right to work and never took a break. They worked very diligently and methodically. Teresa would ask periodically if her work was okay--she really aims to please. They were very thorough and pleasant. Their work was absolutely excellent--the condo sparkled when they were finished . I would use them again and would recommend them to others.
Description of Work: Cleaned 2 bedroom 1 bath condo

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Cynthia B.
01/2014
5.0
house cleaning
  + -1 more
I've used Laura for over 3 years and have been very pleased with her on all levels. In terms of the quality of her cleaning, she does a fantastic job and I have very high standards. If you would like her to do something differently or improve in an area, just let her know as she's very open to incorporating your feedback. Additionally, she is very professional and pleasant. The only down side is that sometimes our communication is challenged since her English is limited and my Spainish is almost none existent. But she involves her children to translate for important communications. I consider this not a big deal as she totally understands my cleaning instructions. Last thing to note is how trustworthy she is as I've let her to close up my house on numerous occaisions when I cannot stay while she cleans. I cannot say enough good things about her. I highly recommend her.
Description of Work: Clean my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100
    • 1(current)
    • 2
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Contact information

lake forest, Lake Forest, CA 92630


Service hours

Monday:
8:00 AM - 6:30 PM
Tuesday:
8:00 AM - 6:30 PM
Wednesday:
8:00 AM - 6:30 PM
Thursday:
8:00 AM - 6:30 PM
Friday:
8:00 AM - 6:30 PM
Saturday:
8:00 AM - 6:30 PM

Licensing

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

Laura's Housecleaning is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 6:30 PM

Tuesday: 8:00 AM - 6:30 PM

Wednesday: 8:00 AM - 6:30 PM

Thursday: 8:00 AM - 6:30 PM

Friday: 8:00 AM - 6:30 PM

Saturday: 8:00 AM - 6:30 PM

Laura's Housecleaning accepts the following forms of payment: Check,Visa
Yes, Laura's Housecleaning offers free project estimates.
No, Laura's Housecleaning does not offer eco-friendly accreditations.
No, Laura's Housecleaning does not offer a senior discount.
No, Laura's Housecleaning does not offer emergency services.
No, Laura's Housecleaning does not offer warranties.
Laura's Housecleaning offers the following services: General & Deep Cleaning housecleaning (Bathrooms, cabinets, baseboard, floors, Surface dusting, window cleaning (inside), appliances (inside & outside), bed sheet folding & making
closet organization, laundry

Contact information

lake forest, Lake Forest, CA 92630


Service hours

Monday:
8:00 AM - 6:30 PM
Tuesday:
8:00 AM - 6:30 PM
Wednesday:
8:00 AM - 6:30 PM
Thursday:
8:00 AM - 6:30 PM
Friday:
8:00 AM - 6:30 PM
Saturday:
8:00 AM - 6:30 PM