Goettl Air Conditioning & Plumbing

I called them out to fix a leak in my existing 13 year old tankless water heater. I accepted the price to replace it then it was determined that the gas line needed to be replaced which drove the price up another $1000. The service rep stayed with it though I was w/o hot water for 4 days. My overall satisfaction was good. I was dissatisfied with the total cost and time to complete job.

Fast and couteous service. Not the cheapest, but definitely not the most expensive.

They were very responsive to quote and were $1000 less than a competitor. They were quick to get me on their schedule explaining they could be done within 2-3 days and rushed right over to collect half of the job quote. The work was supposed to start the next day. It did not. Although I received a text at 11:30AM saying the crew had been on the job site since 9:30AM, it wasn't until 3PM when we ourselves went to see how it was coming, did we realize that nothing had been done at all! When I called Joel, he told me the crew had been to the wrong house. Really? And when did you find this out, I asked? Oh, "around noon", he replied. Wouldn't you think to call me as soon as you found this out? He said he was sorry. The next day they began digging and then stopped.Two days later I had to get the manager on the phone to find out what the problem was. At first it seemed like I was now getting somewhere however everyday, I would have to email for an update from the manager. (This is a rental property so we weren't on site). 8 days later we went by there again and found the holes had been filled in but there was a huge pile of dirt left in the middle of the yard with a tarp on it and broken sewer pipe laying around. I had to call the city inspector to find out if this was typical for the dirt not to be put back under the foundation where they pulled it from and he said no, they should put ALL the dirt back and if there's any left over, it should be mounded on the spot that they took it from so that it would eventually be worked back in with the rain. That made sense. I emailed their office again and 3 days later, received a notice that it was complete. The very next day I received a threatening email from their "Collections" Dept saying that if I didn't pay within 48 hours, they were filing a Mechanics Lien on the property. Are you kidding me??? After all the delays I've been through and follow ups I had to initiate, you're threatening ME??? The job that I was told would take 2-3 days, took 20 days, without any REASONABLE explanation and you have the nerve to threaten to turn me over to your attorney for collections? Their delay cost us hundreds of dollars in lost rent because of the unsanitary conditions that lingered longer than expected and we ended up losing a very good tenant over this whole fiasco. I'm a Realtor and Property Manager who deals with many wonderful companies throughout the year and rarely do I ever get fired up enough to write a negative review but this one threw me over the edge.

John provided excellent customer service. He gave us best case and worst case scenario with pricing. He was polite, professional and very knowledgeable. We would totally recommend Wills All Pro to other homeowners.

They were very prompt andprofessional

Very happy and satisfied with the service received from Will's ALLPRO. Technician, Marc R. kept me informed from assessing the problem to the final finish. Did a great job, charge for the service was reasonable and within my budget. I would definitely call and recommend ALLPRO to my friends and family.

Responded quickly, came out & assessed situation, tested lines, & decided there was no problem. Charged me nothing for call. They now have a devoted and committed customer!

Richard the sprinkler repair technician was excellent. Very professional and informative. I would recommend this company to anyone.

Carlos C was our service rep. and he was very professional, clean, and courteous. His knowledge and honesty of his work is extremely comforting and secure.

Vale was leaking between water meter & sprinkler system leaking a tremendous amount of water. I was called immediately and a technician was sent within two hours. Had no idea what the cost would be & it was an expensive repair. Adam was very professional & walked me through all the details & cost. Would recommend.

Very timely response, friendly technicians and did a quality job with repairs. Thanks All Pro.

Good job

I was hoping to have had the jet clean but he did the snake only because the jet clean was going to be another $500.

Oscar was very professional and did a quality job. While the cost was more than I was hoping for originally, the amount repairs needed and the 5-year warranty were in the final bill. The inclusion of the service plan also contributed to the higher cost. All in all a good experience.

Eugene did a terrific job. Fast and professional

Adam is the best plumber we have ever worked with! He took the time to explain what he was doing, answered all our questions, and went over and above to ensure the job was done right. Adam was also personable, caring, and professional. We can safely say that we got more than our moneys worth. Definitely recommend!!

Great experience! Very professional, knowledgeable, thorough, and helpful! Great job, would definitely recommend!

Eugene was professional,honest,reliable.I will use this company in the future and will ask for Eugene he saved us money time and trouble.. This company fast efficient and cleaned up well .

John was great in customer service.

Richard was extremely knowledgeable, friendly, and professional. The office staff was also easy to work with. I would definitely recommend this company.