At MAC Flooring & Interiors, our goal is to inspire you with our unique process in the selection and installation of your flooring and interior finishes. We are a stand apart full-service residential and commercial construction firm with a wide range of products and experience. We can service all your needs for new home construction, full remodel projects, or just a little interior "face-lift." Our excellent reputation amongst local contractors, designers and realtors as well as long list of satisfied clients can attest to our superior craftsmanship, attention to detail, clear communication, honesty and integrity. Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs and exceeding expectations. As a result, a high percentage of our business comes from repeat customers and referrals. The extensive industry experience of the MAC Team has attracted the most talented labor and the best in-house installation crews in Orange County that can deliver consistent and beautiful results. We would welcome the opportunity to earn your trust and deliver you the best service in the industry. Let's discuss your ideas! Your free consultation and free in-home estimate is just a phone call away. Servicing all of Orange County, California.
History
Established in 2010. MAC Flooring & Interiors has experienced significant growth year after year based on the vision of its founder and efforts of its amazing staff. Started from the ground up, the owner has worked diligently at making a mark in the community and helping others in their small business pursuits. In turn, MAC was welcomed into the local area with open arms, building itself on high ethical standards and reputation.
Business highlights
15 years of trusted experience
Women Owned & Operated
Services we offer
Residential Flooring Sales and Installation
Residential Remodeling
Interior Design
Mac Flooring is very professional from beginning to end of installation. We would highly recommend this flooring company to anyone.
Description of Work: Recarpet part of our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patricia E.
10/2017
5.0
hardwood floor
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Justin M.
10/2017
5.0
flooring contractor, hardwood floor
+ 0 more
I rarely write reviews, but we were so impressed by Rick that I had to share our positive experience. In short, Rick is the real deal, a rare professional with experience that shows as soon as you start speaking with him. We recently had water damage to the hardwood floors in our home and had several contractors bid on the job. Like most people; we screen potential contractors by asking around and checking Yelp, Angie's List and Houzz. Every contractor that we called was licensed, bonded and had a well established record of excellent reviews. My point is that we have learned over the years to carefully screen contractors for any sizeable project and amongst the best rated flooring companies in the business; Rick stood out for his knowedge and integrity. While the other two contractors were courteous, I could tell that they were essentially "goal seeking" to completely re-lay our first level floor. Rick came out and without us giving any info, he immediately identified the original manufacturer of the hardwod flooring, the type, how long ago the floor was originally installed (previous owner) and whether it was possible to sand and refinish. In short, Rick could have easily told us that we needed to re-lay new hardwood floor like the other contractors did, but instead he pointed out that we could interlace, sand and refinish and the floor would look good as new. The remarkable part is that MAC and Rick specialize in laying new floors, not sanding and refinishing and thus by being honest, he gave up a ~ $20K job. Not only was his integrity a remarkable rarity, he also contacted his suppliers to ask for referrals for top sanding & refinishing companies and located a supplier that has the material we need. We've had some bad experiences with contractors early on as homeowners and Rick's integrity and willingness to help even though there was nothing in it for him was a rare breath of fresh air. If like us, you value companies with integrity and knowledge, then Rick is certainly worth a call. You will quickly recognize his knowledge and experience in speaking with him. I only wish I could find people like him for all trade specialties.
Description of Work: Hardwood Flooring
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Leslie M.
10/2017
5.0
carpet cleaners, floor cleaning
+ 0 more
Very good service - workman were careful & left it clean.
Description of Work: Baseboards Wood risers Carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Laura R.
09/2017
5.0
ceramic tile
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$12,000
Bronwen C.
05/2016
5.0
carpet installation, flooring contractor
+ 0 more
I have needed new carpet for some time, but for whatever reason was never comfortable enough with various providers that gave me estimates. However, I liked Lisa, who was knowledgeable and pleasant. She brought samples to the house, gave me a quote and I decided to go ahead. I was called a day or two later by the scheduler and we picked a day. I received a couple of calls leading up to the day to make sure I was ready. On the day, two installers arrived within the given time range. They were pleasant, quiet and extremely kind about adjusting things so that my aged mother could get back into a bedroom as soon as possible. I felt very comfortable with them in the house and they were great about leaving things neat and tidy. A couple of days later, Lisa came to the house to check that I was satisfied with everything and to see the work. From start to finish, it was a positive experience, with great customer service, decent pricing and quality work.
Description of Work: Replaced the old carpet in the living room, hall way and two bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Thomas S.
02/2016
2.0
carpet installation, flooring contractor
+ 0 more
Our experience with MAC Flooring was great until the scheduler was involved. From then on, it fell apart completely. I caretake my father, a USMC-Retired Octogenarian, and MAC's efforts to accommodate him were great from the bidding to the selection of flooring products. Before leaving the country for my wedding, I had confirmed the dates with Brad for times during the day to minimize the impact on my father, the start dates of the laminate & carpeting, and the completion date was set for the week before I was to have CANCER surgery. In addition, I had to put my father in a temporary home during this 10 day period. Initially, the process was great: the laminate workers were courteous, careful, cleaned after themselves daily, put all furniture, etc. back, and completed the work timely. Our problems began when it was time for the carpeting to be installed. Brad, the scheduler was either confused or did not put down the date he said would be the start of carpeting. There wasn't enough carpeting to complete the project and I was told additional carpeting needed to be ordered, which caused a delay. The workmen were rushed from another project that morning, were tired and not courteous, nor did they return items after they were moved. The delay for carpet reorder meant that my father was at risk for a fall because of unstable footing and he refused to leave his home once the initial work was started -- causing him dementia-infused stress. When they came back a second time, they still didn't have enough carpeting! By this time, I was in recovery and could not attend to the project for several weeks. When we did not get a reply from the scheduler about the delay, we reached out to our salesman. Rick's reply was that he couldn't help us because he doesn't get involved once the bid is accepted. A voicemail left with Kristen was not returned. Finally, we spoke with Grant who explained the comedy of errors involving the carpeting manufacturer's product and promised to get back with us at the beginning of the next week with the solution -- which never happened. Instead, we received an apologetic call from Brad (the solution?). MAC was competitively priced, have very good products, and once we got past the sale, the experience suffered from very poor customer service and execution.
Description of Work: Replace flooring throughout house - laminate and carpeting
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$10,000
Response from MAC Flooring, Inc.
Dear [Member Name Removed], First of all we are very sorry for your personal situation and have been sympathetic since our initial meeting in the showroom. There were a lot of moving parts regarding the sequence of events related to your installation, mainly stemming from the manufacturer sending us carpet short of what we had ordered... twice. In regards to communication, we were diverted to both you and your significant other which facilitated miscommunications between all parties, specifically because you kept trying to reach staff members that were not in the installation department regarding setting installation dates and times. Brad was clearly assigned to you as your main point of contact. As a company we are all responsible for servicing our customers, but this was made clear to you and information was being shared between too many parties as we all accepted your and your wife's calls through the process trying to assist you. Again we apologize for the inconvenience and wish you well.
Randi R.
01/2016
2.0
flooring contractor
+ -1 more
I am giving MAC Flooring some small credit because they were very timely when I was in need of a quick quote to remove and replace my hardwood floors after we experienced some water damage . Sadly the mistakes that followed as a result of their miscalculation of the time and effort it would take to remove our floors and the hasty effort they put forward to remedy their mistakes caused irreparable damage to our home and family. The problem stemmed from the poor job they did when they did not do their research and misjudged the time and effort it would take for them to remove our existing pre-finished hardwood floors , they quoted us 2 days for a job that ended up taking them 10 days. Normally this could have been an unforeseeable situation for them because when beginning to remove a flooring product you usually cannot see how the floor was installed. This however was not the case, they not only could see how the floor was previously installed (because a portion had already been removed post water damage and was fully exposed) I , the homeowner, on several occasions made a point of telling our sales rep. how the floor had been installed and that the job to remove will be difficult so please make sure to look carefully and bid very carefully as with our job, timing was of the essence.. Sadly they chose to stick with there original quote and asked me not to worry. That cost me , my cabinet maker and delayed my entire job by well over a month, costing us several thousands of dollars not reimbursable by our insurance company. It appears they misrepresented themselves as to their knowledge and capability regarding removal of hardwood flooring over a dual sub floor that was both nailed and glued down. Further based upon the definition of their C15 license, it appears questionable as to whether their license even covers such an extensive removal of flooring, or simply allows for the preparation for new flooring. I have not even touched upon the damage to my home due to improper prep and covering of my appliances and built in furnishings. Their negligent safety standards (ask me to show you the picture of their workers using a sparking blade saw over a plastic bag of wood) in my family room. And the garbage that was left for days on my kitchen floor after their workers took food breaks. Perhaps for a simple quick install they are adequate , at least according to their Yelp reviews (which is incidentally how I found them ) . But, BUYERS BEWARE if you have a difficult removal . Just as a side note, their prices for wood floors ended up being noticeably higher product for product. Very glad I decided not to use them for installation.
Description of Work: Removed Existing Hardwood Flooring
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$5,000
Response from MAC Flooring, Inc.
This is Kristin Topping, owner of MAC Flooring. I want to let you know that we take all comments and concerns very seriously and try our absolute best to accommodate the needs of every one of our customers. After thorough investigation of this incident and your review, I have found many inconsistencies with what you stated in your review vs our records of what actually happened. All of the work we did is within the scope of our C15 license in preparation for new flooring installation. We covered all areas where we were working in with plastic, and there was no physical damage to the home (we have pictures to support this). Lastly, we have yet to be paid for the work performed on your property and have been trying to get in touch with you offline to come to a resolution. At your earliest convenience, please call me: (949) 600-7779 so we can come to a resolution. Thank you. Regards, Kristin Topping Owner
Audrey D.
09/2015
5.0
carpet installation, flooring contractor
+ 0 more
Very well. We had not replaced the carpeting in our home for the 35 years we have lived here. We decided to re-carpet almost the entire house, despite the difficulties we knew this would entail. Rick Mink was very helpful in guiding us through the process, and in advance in showing us the many possible products available. This included even getting color matches from a carpet manufacturer that will produce carpets dyed for individual consumers. The installers arrived on time and worked very hard for a long day the first day and part of the second day to install, remove old carpeting, clean up afterwards, move boxes and furniture back. After we discovered that a few electrical cords were not back where we needed them to be and a few large pieces of furniture needed to be re-centered against walls and that the closet door gliders for 2 closets had not been replaced, another installer came to fix those items. Then, Rick Mink came to the house and inspected the work and answered our questions. We are very pleased with the work, the professional behavior of everyone we worked with.
Description of Work: Showed us many options for carpeting and padding, came to the house 2ce to measure and assess process of carpeting our home, installed the carpeting, took away old carpeting and padding, cleaned up afterwards, moved furniture back. Then, returned to install closet door gliders and help again with re-centering furniture.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,700
Christy H.
07/2015
5.0
ceramic tile, flooring contractor
+ 0 more
MAC Flooring removed our old tile flooring throughout our first floor, and the tile back splash in the bathroom including 5 decorative tile inserts in the shower. The owners were very helpful and prompt with their estimates, answering my emails, and scheduling the work. The crew that did the install was excellent - very thorough about covering our furniture, light fixtures, and hardwood floor with plastic or paper to minimize dust and scratches. The supervisor, Leon, was very good about coming to our house every day or even multiple times a day to make sure things were going smoothly. This was a big job because we had almost 1,000 square feet of porcelain tile that needed to be taken out without damaging the hardwood floors that we were keeping, and the 5 shower tiles needed to be removed without damaging the rest of the shower tiles that we were not replacing. The new 12x24 porcelain tiles that they installed also had to be cut to to fit some tight spaces in the pantry and to fit a rotunda in our front entrance. Cutting rectangular tiles evenly to lay in a circular pattern requires very precise measuring, which Leon's crew did. Although the work took several more days than they had originally estimated (11 days instead of 8), the new flooring, shower tiles, and back splash on the bathroom counter turned out great. The crew was also patient and accommodating. I initially had them lay down mosaic tile in the areas that connected the hardwood in our living room to the tile in the kitchen. After they spent half a day doing that, we decided that we didn't like the mosaic tile and that it looked too busy. Leon's crew promptly removed the mosaic tiles the next day and cut the 12x24 tile into smaller rectangles to fit the space. A day after they finished the entire job, I noticed that some of the grout in the bathroom was uneven in color (the tile and grout were dark gray, so any color variation was noticeable). Leon and his crew had already been assigned to start a different job at a major restaurant, but they came back the following week to fix the grout. They also waited for the grout to dry to make sure there were no more surprise color inconsistencies, and told me to call them the following day to let them know if everything was to my satisfaction. One of the biggest advantages of using MAC Flooring is that their staff work 6 full days a week. Since our entire downstairs was covered in plastic or being worked on, and we were still living in the house the entire time, it was important that the project got completed as soon as possible.
Description of Work: Replaced porcelain tile flooring in kitchen, family room, hallways, laundry room, bathroom, and front entry way; replaced tile backsplash on bathroom counter; and replaced decorative tile inserts in a shower.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,200
Franklin R.
04/2015
3.0
carpet installation, flooring contractor
+ 0 more
Still working with MAC Flooring ATM.
Description of Work: Replace 100% of the flooring in our newly purchase home (1996). Tile in all high traffic, kitchen/bath areas. Carpeting in the rooms.
We worked with Rick at Mac flooring. We had looked at probably close to 10 different companies before deciding on Mac. They offer great products, great service, for a great price. There number one concern was our satisfaction and have no doubt they met and exceeded all expectations. I would highly recommend Rick and the entire Mac team for all flooring needs, as they did our entire 2600+ house with tile and carpet.
Description of Work: Great experience.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,500
Tommy C.
08/2014
5.0
flooring contractor, carpet installation
+ 0 more
My wife and I had estimates from two chain carpet/flooring stores and were about to go with one of them when our neighbor suggested we call GRANT, the owner of MAC FLOORING. Mac Flooring had replaced our neighbor's tile, hardwood and carpet in recent years. We called and spoke to Grant. He was very patient and knowledgeable. An appt was made and Grant showed up on time with samples. Grant measured our home and his figure of a little under 1,500 sq ft of carpet was right in line with the other two estimates. My wife and I also visited the showroom to see additional sample and made the decision to go with Mac Flooring. Grant had told us the installation should take one day and possibly two at the most. Three installers arrived on time and worked for ten hours to complete the job. There were some issues with scratched/scuffed paint on the newly painted walls and baseboards, but that was to be expected and virtually impossible to avoid. The original 29+ yr old carpet and padding had left a tremendous amount of dust/debris on the floors. This caused a larger mess than we had expected. My wife and I spent hours cleaning up after the crew left. When Grant called the next day, I mentioned the mess to him and he told us to stop cleaning because he would have a professional cleaning crew service our house at his expense! We were pleasantly surprised at the offer but were just about done cleaning already so Grant gave us a credit instead. Very nice gesture and touch! We would recommend Grant and Mac Flooring to anyone looking for flooring and we would be more than happy to use them again in the future.
Description of Work: Old carpet and padding were removed and new carpet and padding were installed.
They were on time and very thoughtful throughout the process. The work was very well done and looks amazing! The workers kept us in mind throughout and made sure to ask for our opinion whenever there was a hang up. They were able to make precise cuts at the doors and around the brick on the fireplace. We love our new floors and really appreciate MAC flooring for doing such a good job! The only thing I could say was that they kept pulling guys off the job and we ended up have to have them there for 4 days instead of 3 days. On the 4th day they pulled guys off the job again and they were there until 9:30pm. I called to talk to them about it, because i had to take time off of work for the 4th day, and they never called me back.
Description of Work: They took out our carpet, scraped the flooring underneath and installed glue down engineered hardwood flooring. They also installed new baseboards throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$9,800
Joan G.
03/2014
1.0
flooring contractor
+ -1 more
We had to send him a brochure that we scanned from a magazine of my kitchen to prove that he was wrong. He never did the proposal the way we asked him to. He was constantly texting on his phone. He called me a liar.
Description of Work: He measured the house and was suppose to provide a proposal to send to the insurance company and he botched it up-all 4 or 5 times he did it. And then he called the flooring in the kitchen "linoleum" when it is designer wood.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Response from MAC Flooring, Inc.
Member has indicated that work was performed which is untrue. MAC Flooring reserved the right to refuse service to this person as we were not comfortable doing what was being asked of us. We are professionals in our industry and this member is incorrect in her allegations.
David H.
11/2013
5.0
ceramic tile, flooring contractor
+ 0 more
.
Description of Work: Mac flooring installed Roma stone porcelain floor tile in our new kitchen and entry way. We are very pleased with the result, they did an excellent job.
The experience was better than we expected. Starting with the estimate, Grant really impressed us with his ability to take measurements and draw our rooms to scale very quickly; no other estimators did this when they came take measurements. We originally expressed interest in laminate flooring but because MAC Flooring's pricing was so competitive, we made the leap to hardwood floors for the carpeted areas and ceramic tile for the 2nd bathroom and laundry room. Kristin helped us with the selection of our flooring and even though the showroom did not have what we wanted, she was willing to order the hardwood that we wanted! Our installers, Oscar and his crew, were very responsive and showed that they are very skilled craftsmen. They performed the work in a very professional and friendly manner. Oscar pointed out areas in the flooring that required special modifications which I didn't anticipate but was sure glad he knew so much to help us deal with the design and aesthetic challenges. They offered to follow up on any items we may find. Grant did a final walk through of our house after the flooring was installed which we appreciated. That really put our minds at ease. Because of this, we would definitely use MAC Flooring again in the future as well as confidently recommend them to family and friends.
Description of Work: MAC Flooring replaced our carpet with hardwood.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Theresa M.
01/2013
5.0
hardwood floor, flooring contractor
+ 0 more
All our dealings with them were outstanding from sales to the actual work. The work was done on time, and everything cleaned up. After the work started, it was discovered that a repair to the slab was needed. They clearly explained options about added time and cost that would be involved. They were very helpful in accommodating our desire to reroute the satellite cable around the room. The end result is a beautiful new floor. We are now in process to have them carpet and tile our upstairs.
Description of Work: Mac Flooring installed hardwood flooring and baseboards in our dining and living room area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Contact information
23451 Avenida de la Carlota Ste B, Laguna Hills, CA 92653
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Floor Cleaning and Waxing,
Carpet Cleaning
FAQ
MAC Flooring, Inc. is currently rated 4.4 overall out of 5.
Sunday: 10:00 AM - 4:00 PM
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 AM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
MAC Flooring, Inc. accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, MAC Flooring, Inc. offers free project estimates.
Yes, MAC Flooring, Inc. offers eco-friendly accreditations.
No, MAC Flooring, Inc. does not offer a senior discount.
No, MAC Flooring, Inc. does not offer emergency services.
Yes, MAC Flooring, Inc. offers warranties.
MAC Flooring, Inc. offers the following services: Residential Flooring Sales and Installation
Residential Remodeling
Interior Design
Contact information
23451 Avenida de la Carlota Ste B, Laguna Hills, CA 92653