Desert Express Delivery & Moving Co.

A few days after my mother's move, she realized she didn't have her sewing storage stool. We looked everywhere and didn't find it so we called Sergio Franco. My mom explained to him that it was missing. He became quite defensive and expressed no concern or apology. He stated that he didn't have it and it couldn't have been left on the truck or accidentally delivered to anyone else. I later emailed asking if he could please recheck the truck, check with his employees, and call the point of origin and delivery addresses to see if perhaps it was inadvertently left behind. I received no response. Two weeks later my mom called Sergio to follow-up and he was quite rude. He again said that he didn't have the sewing stool and then proceeded to suggest to my mother that "she probably gave it away to charity and doesn't remember." UNBELIEVABLE!!! I emailed him again stating that the day before the move my husband and I were both present packing up mom's belongings. My husband taped the stool shut so that nothing could fall out in case it was tipped. Four members of our family can verify that the stool was there when DXD arrived to load the truck. While the sewing storage stool was of no value to anyone else, it was valued by my mom. It was over 35 years old and it held her sewing supplies and she sat on it while she used her sewing machine. It was THERE the morning of the move. It was NOT THERE at the delivery. DXD was responsible for all of her belongings. No apology. No concern. No empathy. No response. Very disappointing and unprofessional ending to an otherwise good experience.