Southwest Appliance Service

The service was great. Very helpful and prompt. He was informative over the phone before coming to look at the appliance and diagnose the problem. Came as soon as he could to help resolve the issue

I have used him several times. He is awesome, reliable, trustworthy, and knows what he is doing. He is very flexible when it comes to his hours.

My dryer was broken and we were desperate to get it fixed quickly. I called Pete on Friday and he came on Saturday right on schedule. He evaluated the problem quickly and fixed it. His prices are more than reasonable, you won't ever feel you were gouged. If anyone asks me about dryer repair in the future, I will definitely recommend Southwest Appliance Service.

Pete was referred to me, via NextDoor.com from one of our neighbors. I called him, left a message, and he returned my call within 30 minutes. We discussed the Kenmore dryer, which had died the previous week. I gave him the model number, and he was able to recommend that I buy a new one, similar to this one, rather than paying for the motor replacement and labor costs. It was nearing the end of its lifecycle, so it would save me money/hassle to purchase a new one. Pete diagnosed the problem, over the phone. He was very helpful, and made recommendations for new models.

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He was excellent. Prompt, professional and I would highly recommend him.

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His number has changed to 714-616-2782. Pete was everything a service professional should be. Punctual, polite, very knowledgable, experienced and competitively priced

He did a good job inspecting the refrigerator and didn't charge me anything because he said he didn't have to fix anything.

Arrived before the appointment time. Repaired our oven quickly and at a very reasonable price.

The guy was super, on-time, brought the part that was needed with him, worked fast, was very knowledgable and pleasant to work with. A fantastic service experience.

unknown

Pete was quick and efficient, but not rushed. He quickly diagnosed the issue and knew what he needed to do to fix the problem. He had the parts in his truck and had the new heating element installed in minutes. He is very friendly and polite. He asked us how we were doing and how we were doing after the series of earthquakes we've been having in the area. We will definitely call him the next time we have any appliance issues.

They were very prompt and responsive. I decided to use Sears since it was their brand. Wish I had used these people.

My experience with him was really good, excellent. He came out, looked at it and said that there was nothing wrong with the electrical at all and that it was probably a loose wire. He said that he could pull it out and it would cost me some amount. But I said that I could do it. So he just diagnosed it and didn't charge me anything. I was really happy and it was indeed just a loose wire that I was able to fix. He knew what he was talking about. He was upfront with me. I didn't have any trouble understanding anything that he was saying. He spoke English and there was no problem. He was on time.

I called Pete based on the reviews here on Angie's List. He is great! I explained the problem I was having with my dishwasher. He told me, over the phone in about a five minute conversation, how to correct the problem. It worked! No need for him to come to the house and no charge. I will definitly call him in the future.

The thermostat on my built-in oven was badly off. My turkey took what seemed like forever to cook and at other times when I set the oven to 350, it would go up over 400. Pete came right on time and went right to work, taking everything apart and checking the ignitor.He was here about a half an hour, making adjustments to my knob and explaining how the oven works. I had been totally clueless. When he was done, I asked him how much it would be and he said, "Nothing. I didn't have to use any parts, etc." I couldn't believe it! My husband and I were so impressed and will definitely use him again for other things in our house. He's honest, just like his card says.

We have used Pete a couple of times now and every time he's been polite, punctual, clean, well groomed, reliable, friendly, affordable, and honest. That's the most important thing -- honest. He has never gone over his estimate, even when surprises come up and he is at the appointment a little longer than anticipated. I've had people before who get frustrated and antsy to leave and rush through the job just because they have another appointment and hadn't allotted enough time for the unexpected. I cannot emphasize enough how much more at ease I am that he's installing my major appliances or fixing them. He explains what is wrong in laymen's terms. He educates you on how to avoid it in the future. He gives you pointers on which brands are the best, which models are the most reliable, what functions to splurge on, etc. Great people skills with the kiddies too (even when they are rambunctious and annoying!).

I have used Pete several times and I cannot emphasize how honest and excellent he is at his work. My dogs also love him very much. My dryer stopped working. It is 14+ years old. He replaced the belt and blower and tested it. He has fixed my oven and my dryer before. He tells you exactly what things will cost and shows you the object he is replacing and explains how it was damaged-e.g. wear and tear, etc. He is courteous, very clean and neat and I feel very secure to have his telephone number. I cannot give him high enough marks. He deserves an A+ in my opinion.