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Melanie's Cleaning Service

House Cleaning, Floor Cleaning and Waxing, Blind Cleaning

About us

We are a professional residential cleaning service in San Diego. With 4 Employees, no subs and the cost is determined by the job. View our website on the services page for pricing. All supplies and equipment are included.

Business highlights

14 years of trusted experience

Services we offer

Customized to each client. If you need all or just part of your home professionally cleaned. We do move in and out cleaning, regular and maintained cleaning, deep cleaning and one time cleanings. Contact us today to find out what each service includes.

Services we don't offer

Out side of windows, inside fire place and carpet cleaning.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.14 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
25%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.1
value
4.4
professionalism
3.8
responsiveness
4.1
punctuality
4.1
Showing 1-4 of 4 reviews

Abigail W.
07/2017
1.0
house cleaning
  + -1 more
She walked in the door and saw a cardboard box and got upset. I thought that's odd, not a good start but I thought give her a chance. She called to me and I came downstairs. She said you have so many items on the floor, what do I do with them. I looked at where she stood, 1 lid 2 cat toys and a sock. I took them from her and asked what else. She said she couldn't work at my home and left. She shouldn't be in Angies List. She is off somehow. I searched the house for "items on the floor" and no matter how hard I looked, I found nothing.
Description of Work: I needed kitchen, bathrooms and floors cleaned, the floors had all been cleared except 2 cat toys.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0


Michael G.
12/2016
3.0
house cleaning
  + -1 more
Service was extremely variable. Some regular cleaners were excellent, but they rarely stayed long. Melanie's interactions were her employees were sometimes difficult to be witness to. Very often there were people being trained who had no idea how to clean and were not at all efficient. Overall, the team followed a strict routine, which led to pretty superficial cleaning. In fairness, Melanie would ask if there were specific items we wanted clean, but they never took initiative to do obvious things. After they left I wiped a small open shelf in the kitchen (lower than eye height) and it obviously hadn't been touched in years. One real positive is that the staff were careful with all of our things. The bigger problem was extremely poor communication. Despite asking for a consistent time, we were always given changing windows as if our schedules didn't matter. Eventually, Melanie said we bounced a check. After I instantly produced the cancelled check and provided assurance we would see this resolved, she became petulant and non-responsive. Several messages asking if she resolved the issue with her bank have gone unreturned. I guess she has more business than she needs.
Description of Work: Cleaned our house regularly

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$130

Michael G.
01/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Melanie's crew cleans for us every 2 weeks. They are very careful, very professional and we are completely satisfied with their servie.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Michael G.
12/2012
5.0
house cleaning
  + -1 more
We hired Melanie on the recommendation of a friend. She and her staff have been cleaning our house every two weeks for about a year. Initially, there was frequent turnover of her staff, which meant she was spending time directing them in pretty basic ways. More recently, she has had stable employees. All are very nice, professional, and responsible. Melanie sometimes cleans herself and sometimes supervises, but she makes sure that things are done to my satisfaction. She is easy to communicate with and is responsive to special requests etc. Her's is not the cheapest service, but I don't mind paying because more because I trust her and her people to take good care of our home and belongings.
Description of Work: Clean large 4 bedroom house on a regular basis

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

    Contact information

    unknown, La Mesa, CA 91941

    www.melaniescleaningservice.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Floor Cleaning and Waxing,
    Blind Cleaning

    FAQ

    Melanie's Cleaning Service is currently rated 4.1 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    Melanie's Cleaning Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Melanie's Cleaning Service offers free project estimates.
    Yes, Melanie's Cleaning Service offers eco-friendly accreditations.
    No, Melanie's Cleaning Service does not offer a senior discount.
    No, Melanie's Cleaning Service does not offer emergency services.
    No, Melanie's Cleaning Service does not offer warranties.
    Melanie's Cleaning Service offers the following services: Customized to each client. If you need all or just part of your home professionally cleaned. We do move in and out cleaning, regular and maintained cleaning, deep cleaning and one time cleanings. Contact us today to find out what each service includes.
    Out side of windows, inside fire place and carpet cleaning.

    Contact information

    unknown, La Mesa, CA 91941

    www.melaniescleaningservice.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM