COMPUSA

OVERALL EXPERIENCE WAS OKAY. I TOOK IT INTO COMPUSA AND THE SERVICE COUNTER DESK WAS BUSY. I WAITED TO BE HELPED AND THOUGHT I WAS GOING TO BE IGNORED AS THE PERSON KEPT LOOKING PAST ME TO THE PERSON BEHIND ME. THERE WAS NO REAL 'LINE,' AND OTHERS WERE JUST WAITING AROUND. THEY DID ASK WHO WAS NEXT, SO I WAS HELPED NEXT. THEY LOOKED UP THE WARRANTY INFORMATION AND PRINTED IT OUT FOR ME AS I DIDN'T KNOW WHAT THE WARRANTY WAS. IT WAS FIXED FOR FREE, BUT IT TOOK A LONG TIME TO GET THE PART IN THAT WAS NEEDED. I GUESS THAT WAS THE MAC PEOPLE.

THESE FOLKS TOOK CARE OF THE HARDDRIVE PROBLEMS IN LESS THAN 24 HOURS WITH VERY REASONABLE PRICING. WE WERE SO IMPRESSED WITH THEM THAT WE WENT BACK TO THEM WHEN OUR HARD DRIVE LATER WENT OUT AND PURCHASED A NEW SYSTEM FROM THEM. ANDREW DYER, OUR SALES CONSULTANT DELIVERED OUR SYSTEM TO OUR OFFICE, SET EVERYTHING UP, AND FINISHED UP EVEN THOUGH HIS WORK SHIFT HAD ENDED, (HE COULD HAVE SKIPPED THE DELIVERY UNTIL HIS NEXT WORK DAY BUT BEING PROFESSIONAL, DID HIS JOB). THE NEXT DAY THE STORE SENT OUT A TECHNICIAN TO RESOLVE A TECHNICAL PROBLEM WITH THE NETWORK INTEGRATION TO OUR PRINTER. THIS WAS NOT A PART OF OUR SERVICE AGREEMENT BUT WAS 'THE RIGHT THING TO DO TO SATISFY THE CUSTOMER' AND ENSURE WE WILL COME BACK TO THEIR STORE AGAIN.

FIRST, THERE'S THE QUESTION OF DESIGN. A PLAYER CAN HAVE EVERY FEATURE IN THE WORLD, BUT IF THE DESIGN DOESN'T MATCH YOUR LIFESTYLE YOU WILL NOT ENJOY IT. LOOK CLOSELY AT PERFORMANCE, SOUND AND BATTERY LIFE CAN MAKE OR BREAK A PLAYER. BEFORE YOU START CHECKING OUT SPECIFIC MODELS, YOU SHOULD HAVE A BASIC UNDERSTANDING OF THE TYPES OF MP3 PLAYERS AVAILABLE. MY OVERALL EXPERIENCE AT COMP USA WAS WONDERFUL.

I WAS IMPRESSED WITH THE LEVEL OF KNOWLEDGE AND PROFESSIONALISM IN THE SERVICE DEPARTMENT. THEY EXPLAINED MY OPTIONS CLEARLY AND HELPED ME FIND THE RIGHT SOLUTION TO MY COMPUTER UPGRADE NEEDS. THEIR WORK WAS EXCELLENT AND THEY EVEN FINISHED EARLIER THAN THEY HAD PROMISED.

THE STAFF ASKED ME QUESTIONS ABOUT MY COMPUTER SYSTEM IN ORDER TO PROVIDE THE OPTIONS AVAILABLE AND BEST PRICE.

TECHNICIAN HAD TO REFLASH THE BIOS. HE WAS UNABLE TO PERFORM THE WORK ONSITE AND SENT THE LAPTOP TO THE FACTORY FOR REPAIR, WITHOUT MY KNOWLEDGE. THE TECHNICIAN CONTACTED ME TO REPORT WHEN IT WOULD BECOME AVAILABLE FOR PICKUP.