La Habra Foam & Fabrics

We fell in love with this company's work after visiting a friend who had had some pieces upholstered by this company. I like buying older pieces of furniture and getting them re-upholstered, as opposed to buying new, so I was excited to try this La Habra F&F. As luck would have it, my mother had two gorgeous antique chairs that I had purchased for her some time ago, and she was ready to get them re-done, so it was my chance to work with LH F&F. I came by to drop the chairs off and had a nice, long chat with the owner, Paul. He and I are about the same age, and we seemed to get along well; and going by the quality of the work he'd done for my friends, I was quite excited to see the results. About a month later (!) I got a call from Paul telling me the chairs were ready. None of us were exactly in a hurry to get them done, so the timing didn't seem to matter as much--I figured that a good job takes time. Paul had quoted us a price of $250/chair (which did NOT include fabric--we supplied that), which I thought was a bit excessive, but since these were antiques and the springs needed to be re-tied, neither I nor my mom thought it was too much out of the ballpark. Again, these people did quality work, and we know that you really do pay for what you get. I went to pick up the chairs and they were indeed beautiful. However, upon inspection, I noticed a tiny staple sticking out of the bottom of the back rail (wooden) of one of the chairs. Although it was a bit dismaying, I figured as long as they fixed it, it wasn't that big of a deal--they were otherwise gorgeous and very well-done. I told the young lady at the counter and she had the gentleman in back come get the chair and said he would fix it, which he did promptly. However, when I inspected the on-the-spot fix, I noticed he had damaged the wood even more. So I left the chair with her and told her to inform Paul (the owner). He called me within the next couple of days and said he could fix it, but did I have more fabric so he wouldn't have to re-use the already used fabric on the back part of the chair? I did, and took it to him a few days later; however, I was a little miffed, as we had planned to use that fabric for something else--so now I'm using more of MY money (cost of the extra fabric) to fix something HE damaged...but what the heck, I wanted a good job done. Another two weeks later, I call him and ask if the chairs are ready, he says "Give me another day or two". I get busy, and a WEEK later I call to say I'm coming to pick them up...he says they're STILL NOT READY YET--another DAY. I phoned him later that day to tell him how disappointed I had been with how this had all panned out, but he didn't answer the phone so I left a message. I called the next day to come pick up the chair, but he said he could have someone drop it off--MAYBE. He said he would call to confirm. I never got the confirmation call, but about two hours later I got a call from the delivery guy telling me he was at my front door...it's a good thing I wasn't far away! Paul does wonderful work, but if this is the way he treats his customers, in my book IT DOESN'T MATTER HOW GOOD HE IS. I will never use him again, and maybe he doesn't care about that, but as a business owner myself, THAT'S NOT THE WAY YOU TREAT PEOPLE. He blew it.

It’s an excellent upholstery shop. They do a beautiful job. They were very good and helped me select the fabric. They got it done timely. Overall, they are excellent. I’m very happy with them. I would definitely use them again in the future if need be.