James Hardware

Courteous, very helpful, patient, very professional and knowledgeable.

Home owners beware! The Paramount, wood-framed windows that I spent nearly $6,000 on did NOT pass inspection in Whittier because James Hardware sold me windows that could not meet the city's code for energy specifications. And James Hardware took NO responsibility for this...at all. They simply told me to appeal to the head of the city inspectors and hope for the best. What it comes down to is this: you better know every detail of every code in your city because these guys will NOT make sure that what they order meets those guidelines. And if the product fails inspection, they will blame you for not having told them, blame the inspectors or the state code. As a home owner, trying to do the best I can on a limited budget and with limited knowledge, I had to learn the hard way that you can't expect James Hardware to double check that you are getting what you need before you pay your money. Now I am in the position of either replacing the windows (and paying for the installation of those windows) or finishing a job that will not be certified as having passed inspection by the city, which could affect both my insurance rates and any potential for resale in the future.

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They provide excellent customer service. If you need unusual items they are very helpful. They are very personal and they do have installation which is part of the family business.

The men that work there are great to deal with. They have been there for 10 to 20 years. They know what they are talking about. They answer all your questions and explain things. They are very professional.

James Hardware recommended a couple of building contractors and we contacted both of them. Both came out to give us an estimate but only one followed through with that which meant we did not have the privilege of comparing prices. Of course we could have called another contractor for a second bid. But thought the contractor's price was fair and decided to go ahead with the one. We had a delay due to miscommunication. We selected the windows, put a deposit on them, then waited for someone to contact us with a date to do the work. We were in the middle of another repair and neglected to call for about a month. The hardware store and the contractor were quick to respond once we contacted them. However, and we are very pleased with both the quality and appearance of the windows. The workmanship of the contractor who installed them.

Our experience with James Hardware and purchasing our new windows was a very positive experience. The installers were very reliable and we have had no trouble with any of their work.

I HAVE BEEN GOING TO JAMES HARDWARE FOR YEARS AND THEY HAVE ONLY MADE IMPROVEMENTS. I AM VERY PLEASED WITH THE WAY THEY KNOW WHAT THEY'RE TALKING ABOUT. THEY ARE A NICE AND WELL-RUN COMPANY WITH THE KNOWLEDGE THAT HELPS ME WITH EVERY VISIT.