California Poolman, Inc.

We did a complete remodel of our pool and decking last year, this was a long awaited Dream of ours which came to fruition commencing January of 2022. We thought we We’re going with an outstanding pool remodel company, but our dream turned into a nightmare which is still going on in 2023. I read another review, which is very similar to what we are experiencing, so I am compelled to write my own to warn other prospective clients of a very disturbing pattern. First of all I will say that the craftsmanship on our pool design is beyond what we hoped this is all because of the outstanding craftsmanship of Maestro and his son who did all the tile work and the flagstone coping and stair work. Where our issues lie, the jacuzzi which was added to our pool has two water descents, which one of them is almost non existent just a small trickle of water, tried over and over again with Tony our project manager and owner of company have been sending texts since Last November which none have been answered. The other owner Andrew also knows of this issue he was at our home toward the end if our year long remodel, he pointed it out himself so he is aware but nothing has been done, we have also talked And texted with Rob who keeps saying it will be addressed, Andrew said ASAP but weeks later nothing. We had spent over 100k dollars on this pool remodel, it seems once they are done they don’t care anymore. They have their money and they don’t care about their customer satisfaction We wish we had never gone with them. Now we have to pay MORE money to have the jacuzzi water descent fixed by another company. We will also be addressing this with the Better Business Bureau.

No service done

This company hires other workers to come and and do work. They were scheduled in morning got confused and made it at night time. They were nice and apologized for being late. They quoted double on repairs that i needed and got done elsewhere.

unknown

One of the first jobs ever that there were no problems. Tony (the owner) was either working at the job site or overseeing daily. He checked several times during the day if he was not working at the site. The workers were very respectful to us and respectful to one another. This is an excellent company to hire to redo your pool.

Plaster was unacceptable and I will need to redo...Company said the discoloration is normal. Tile and coping was excellent.