Emins Air Conditioning & Heating

When our A/C stopped working on this hot 100+ afternoon, my wife & I were very impressed with their prompt 15 minute response to come over and evaluate our issue. Emin quickly contacted his sources for the part we needed. He actually took out the defective blower motor assembly and replaced it overnight. He returned at 8AM the next morning to install and test to make sure there were no other issues. Truly a life saver and our pets also appreciated their service! He will remain our local air conditioning and heating contact since we are advocates of hiring local. Thank you Emin and team!

Next day when I called was told I would have to wait an extra day due to the holiday backlog, but that they would try & fit me in. In the afternoon got a call saying they had indeed freed up space in the schedule & would be over. Came quickly, fixed the main issue & returned the next day for some minor repair they needed parts for. Could not have been happier with the service! Even told me that service I enquirered about was not needed ultimately saving me money.

I've been using them for 10 years. I would use them in the future.

I interviewed 10 HVAC contractors for this job. This included the "big box" companies Home Depot and Sears, "discount" contractors, as well as mid-range independent contractors. I would classify Emin's Air Conditioning in the latter category. Notably, Emin's was also by far the top of the line across all categories. Product: Emin installed a three zone Fujitsu system (24k BTU compressor, 12k/7k/7k indoor units), and was very conscientous about ensuring the system would function as intended based on manufacturer recommendations. Some other companies had wanted to install higher BTU systems, which required purchasing a significantly larger and more expensive outdoor compressor. In the end, Emin's knowledge of HVAC saved me at least $1500 dollars. The cooling power is more than sufficient for our space. I would posit that Emin had a better understanding of how much power is needed to cool a given square footage than many others. For comparison purposes, Home Depot was selling a similarly powered Mitsubishi system, which is also an upper end system like Fujitsu. However, they wanted $18k for the job, which is absurd, especially when they just farm it out and take 20% off the top for their sales job. Sears was selling a far inferior Carrier system. It's worth making sure you have your contractor tell you exactly which units you are buying so you can research them yourself. The Sears system, for instance, was their "middle of the road" system, and not the better Toshiba system. Of course, this required my own research into what they were selling. The "discount" contractors were trying to sell three individual 1 compressor:1 indoor unit systems. There are efficiency benefits to this, but the cost is higher. Ultimately, I really think the reason the "discount" companies were pushing this is because they just didn't know how to install the more complicated multi-zone systems. Warranty: Emin's Air Conditioning offers two years labor warranty, which is a full year more than any other independent contractor would offer. He is clearly willing to stand behind his work, which I highly respect. The parts warranty come from the manufacturer for all these systems (in my case, Fujitsu). It's pretty simple. If you buy the units online, you get no warranty. Don't let people confuse you on this issue. Just call the manufacturers and it will be patently clear. Don't buy it online. If you buy the units and have them installed by any licensed contractor, you get an extended warranty on the parts. If the contractor has taken specific courses from the manufacturer, you get an even longer warranty on the parts. Emin is not a "Fujitsu Elite" or "Mitsubishi Diamond" contractor, so the warranty on the unit was 10 years (rather than 12 from a "Fujitsu Elite" contractor). Ultimately, I appreciated that Emin offered double the labor warranty than any other comparable contractor. Installation: Emin's Air Conditioning warranted high marks here. First: Emin is present on site, doing install work, and leading his team the entire time the installation is happening. That is huge. He doesn't send out a "salesman" to sell you on the product then farm out the work to the cheapest bidder. He doesn't give his team instructions then head off to another job. He is working on the job from start to finish, and checking with you to make sure it is all getting done according to your needs. It's a part of hiring this company that simply can't be valued highly enough. On top of this, I was a very picky customer. Aesthetics are very important to me. And let's face it - the mini split linesets and draining pipes are ugly. No way around it. And unless you have an ever so perfect place to put the units, you are going to have to have line sets and PVC draining pipes running along your walls. So it was extremely important for me that the company I hired be able to help me hide everything as much as possible. It can't be completed invisible. But what Emin was able to do was wonderful. His lineset covers are metal and paintable. And he runs them nice and straight, and does his absolute best to keep them inconspicuous. The PVC draining pipes are paintable, and he was very diligent to make sure they drained appropriately and were as unobtrusive as possible. Scheduling: Emin fit me in within two weeks. This was during a brutal Los Angeles summer, when HVAC contractors were slammed. Many had wanted 6-8 weeks out scheduling. Emin gave me a date and stuck to it, which was very important to me. Quick story to help demonstrate Emin's professionalism. We had indeed expressed to Emin our concern about aesthetics. And he had assured us he would do his best within the limits of the system. Indeed, most everything was going according to plan. And we knew that there would be linesets running on our roof outside our window. But when we saw what the actual blocks onto which the lines were mounted looked like, they were very chunky and ugly. So we pressed pause and spent a fair bit of time trying to come up with a solution. Emin re-ran the electrical conduit in a very nice fashion over our window, which meant it couldn't be seen at all. He then came up with a way to use very clean metal line covers to mask the lineset, all while making sure there weren't too many bends in the run so as to render the system inefficient. It was a potential moment for conflict between customer and contractor. But thanks to Emin's positive attitude and desire to please, it actually ended up being extremely satisfying. It really felt as though we had worked together to come up with a solution, and left me even more impressed than I already was. It added several extra hours to the job, and required additional material, yet Emin did not ask for more money or balk at the process at all. A real pro. Price: Emin came in with a very reasonable price. It wasn't the absolute lowest, but I had reservations about using the "discount" contractors. And given the little work-around situation we ran into as described above, I know for a fact that they wouldn't have been able to work with me to make the installation as nice as Emin's. Emin's AC: $10,000 (high end Fujistu three zone system, installed beautifully and inconspicuously, 2 year labor warranty) For comparison purposes: Top AC: $8500 (high end Fujitsu brand, but was subcontracting the electrical work to an unknown entity, and pushed very hard for the three separate system install despite my objections; 1 year labor warranty) Connor Heating/Air: $11,000 (high end Mitsubishi three zone system; 1 year labor warranty). They needed 8 weeks lead time to do the install, and still couldn't give me a firm date. Otherwise, these guys probably would have done a good job. But the extra year labor warranty and the ability to stick to a schedule, plus the $1k price savings pushed me to Emin. JW Heating/Air: $13,400 (high end Daikin three zone system; 1 year labor warranty). They were a company that had a whole separate "sales" and "install" team. So they guy who came out to promise how everything would look aesthetically actually wouldn't be there to install the unit. It might have been OK, but the price was very high. Sears: $13,100 (mid tier Carrier three zone system, was going to $15000 until I negotiated over several weeks to get the price listed). They do have an excellent warranty which covers 5 years labor plus yearly maintenance calls; but the fact that it was a relatively mediocre system and the extra money made it not worth it. Home Depot: $18,000 (high end Mitsubishi three zone system; 5 year labor warranty). This is just to much money. They take their chunk off the top, then hire contractors to do the work. Summary: Emin is extremely professional, reliable, and willing to do what is necessary to make you happy with his work. He is genuinely interested in leaving you pleased with the work he does, and I have no doubt that he will stand behind his work should anything go wrong. I wish more contractors had Emin's approach to customer service and business.

He did a fabulous job. They were courteous, quick, and they cleaned up their mess.

I called him for an estimate but he fixed the thing. His work was good. I will use him again.

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Emin is our "go to" heating and air conditioning guy. We were fortunate to find him years ago and have called upon his services a number of times since then. This most recent visit was particularly appreciated because our furnace died during a week of heavy rains. It was cold in the house, and with two young children, things were looking grim for the weekend. Emin came right over, after hours on a rainy Friday night. When he explained that our very old unit could not be repaired, he was able to rig it so we could get some heat until the following week when he could replace the unit. Emin is skilled at diagnosing heating and a/c issues. We like that it's a local business run by Emin and his wife. Highly recommended.

Emin's Air has earned our repeated business. Punctual, honest, explains everything in details and your options. We were given the "short cut" options and Emin explained what each option entails, cost, etc. He is very informative and genuine. We have been charged exactly what we have been quoted for each job and have been very satisfied with every aspect of his service. Emin's has earned a repeat customer with us as we are very satisfied with every aspect of working with Emin's Air.

I didn’t go with them because it seemed like they were taking a short cut. They quoted me a few thousand dollars. They did come out and they were very nice. I got a couple of quotes from a few other people. I don’t know if they were doing it to be economical. It just seemed like what they were telling me was kind of different information compared to what I needed done. So, I ended up paying a little more because I wanted to be comfortable with what was being done. They had a different opinion. They were very responsive. I called them and they came right away. The interaction I had with them was only for 15 to 20 minutes. I wouldn’t use them again.

My gas furnace ignition went out on a Friday night. I called Emins Saturday morning and he was there in about an hour. He replaced the ignition, inspected the system, and replaced the air filter. He also noticed an unsecured vent on the hot water heater, and added some screws to secure it in place. He was attentive, friendly, and explained everything he saw and did. It was a rainy day and he was careful to wipe his feet every time he re-entered the house from his truck. I will definitely use Emins again.

Showed up on time, professional

There are very few contractors out there that I would trust the keys to my home and just say "take care of it", but Emin is one of them. He properly diagnosed a problem with a leak in my air handler after another contractor misdiagnosed the problem. He made sure that I understood the problem and showed me exactly where the leak was. After diagnosing the problem, he gave me multiple options and came out on two different occasions (without charging me even) to take additional measurements and examine my ceiling space to see what he could do to solve the problem. My space was extremely limited and very difficult getting a new air handler to fit in the tiny space. In the end, I went with another contractor who had experience in dealing with my exact situation, so I had go with them. But Emin remained understanding and professional with my decision. Emin is thorough, trustworthy, dedicated, pleasant, and an all around nice guy. He won't try to rip you off and upsell you on things you don't need. He will be thorough with his assessment and make sure you fully understand the problem at hand and give you the options to make a decision. In the end, Emin cares about his customers and his long-term relationships with them. He's not out for the fast buck, and he truly cares about his trade. Wish we had more contractors like Emin...

He is very, very friendly and pretty competent. The owner is Emins Kamarzarian and he is the only person. He does the estimates and the work. He has two relatives that work for him. He is quite good, patient and knowledgeable. He does good work and I would definitely recommend him.