Reviews
2.45 Reviews
Showing 1-5 of 5 reviews
Vicky C.
02/2014
appliance repair
+ -1 moreA & E Appliance repair came and looked at the problem, order the parts and was able to fix the problem right away. The technician was well dress, very knowledgable and well mannered.
Description of Work: Fix my microwave
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Yes, I recommend this pro
Kathy S.
08/2013
appliance repair
+ -1 moreI am the owner of a Maytag MVWB850WQ1. The lid hinge broke & now the lid is very heavy to open & shut. My husband has A & E coming out today (8/8) for service. He called yesterday & requested that the part be on the truck to avoid delay. He was assured it would be. He asked for a confirmation call but did not receive one. Today I called, was told that they have to come out for the part # & have it sent to us & then will come out to repair. Why didn't they tell us that yesterday?! I can tell them exactly which part it is! I asked to speak to a supervisor & have been on hold for 32:27 so far.... By the way; I called from my 2nd line; had to explain everything to the operator AGAIN and was put on hold only to have an automated voice come on asking what I needed to do - set an appointment?, etc. 43:08 is the time I've been on hold!!!! Incredibly bad customer service.
Description of Work: Nothing.
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Tom T.
02/2013
appliance repair
+ -1 moreI do not recommend calling Sears to have any repairs done on appliances. I can see not why this company is in such trouble. When you call Sears for a repair the basically have a call center somewhere in Latin America who takes your call. I don't fault anyone where English is a second language however when you try to communicate is very had. The repair window time frames are vary long, 5 hours. My repairman arrived 2 hours after the repair window. He said he fixed everything. When I tried to use it the next day nothing worked. Had to make another call and about a month later they arrived again and got the oven in working order. Now the same issue as re-appeared again and the earliest repair days is almost a month out again.
Description of Work: Oven would not work, oven light would stay one. a & e had to come out three times to fix the issue.
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$326
Marian S.
03/2012
appliance repair
+ -1 more?
Description of Work: First technician came out to diagnose the problem. Ordered the part to be replaced. Second appt with another technician broke the microwave oven door shaft, and couldn't remove the appliance by himself. Part ordered by first technician was the wrong one. Another part ordered was damaged but factory didn't notify service. Third technician with asst came on third appt and was able to finish the job. I had to request to send their more knowledgeable technician and two to finish the job. Yesterday, the same microwave isn't working and have the same problem. Could it be it wasn't just the light that didn't work but something was wrong with the wiring? KithcenAId who called AE to service my appliance said it should have warranty to check on the same problem. AE said 90 days has lapsed and will be a new service call and charges $129 for diagnosis. Lots of negative reviews on the web which I didn't look first. But one would hope that Kitchen Aid would send you a reputable and reliable company to service their product.
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$263
Daniel F.
01/2009
appliance repair
+ -1 moreNot only were they a couple hours late but he called 25 minutes prior to the end of his deadline, which was between 8:00am and 12:00pm, from his cellphone saying that he was running late. He finally arrived about 1:30. There were two technicians. One was working on the washing machine. They told me that I had to pay a $20 co-pay which I had never heard of. I had someone come out and repair my washing machine a month prior and there was no co-pay. The one gentleman was very rude and obnoxious. He reacted liked a young boy when he doesn't get his way. I ended up calling GE to ask them about the co-pay and they told me not to pay him. He debated the issue even after hearing the phone conversation with GE(I put it on speakerphone). He kept arguing in a very confrontational matter. He at one point stormed across his the room and slammed his laptop. He did fix the problem but not without arguments.
Description of Work: They came to repair my washing machine which was producing extensive noise when in use.
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Contact information
1337 N HIGHLAND AVE, La Canada Flintridge, CA 91011
Licensing
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Service Categories
Appliance Repair
FAQ
A & E APPLIANCE REPAIR is currently rated 2.4 overall out of 5.
No, A & E APPLIANCE REPAIR does not offer free project estimates.
No, A & E APPLIANCE REPAIR does not offer eco-friendly accreditations.
No, A & E APPLIANCE REPAIR does not offer a senior discount.
No, A & E APPLIANCE REPAIR does not offer emergency services.
No, A & E APPLIANCE REPAIR does not offer warranties.
Contact information
1337 N HIGHLAND AVE, La Canada Flintridge, CA 91011