Senergy Heating and Air Conditioning

Description of Work: They updated my air conditioning unit. My unit in the back didn't match up with what was inside. It was older. The filter was eroded. There were other problems. They replaced the whole inside of my unit and upgraded it.

Description of Work: My air conditioning went out.

Description of Work: System change out

Description of Work: Repair and also maintenance

Description of Work: They installed a full system in my home

Description of Work: Supposed to replace my two old but working AC and furnaces. Instead he only removed one of my AC and furnace units. He never came back to REPLACE the two units as scheduled. He also left all of the ac equipment at my house for storage. Two weeks later, we still have NO AC and still storing his equipment. Anthony Torres is the worst AC contractor I have encountered!!! First he scheduled an appointment with us on 7/12/16 to come to replace our old AC units & furnaces via Sears Home Services. By 1 pm on 7/12/16, NO call or show up. I have to call Mr. Torres to find out what is going on. His comments were: "our service truck overheated and we cannot show up for your installation appointment. We need to reschedule to 7/20/16 for 9 am to 11 am appointment." On 7/20/16, he called us at 9 am. His comments were " our service truck overheated and is in shop today until this afternoon. I will call in the afternoon to install your AC's." By 3 pm, NO follow up CALL. NO show up. I called Mr. Torres. His reply was "our service truck is still in the shop. But our equipment truck can come over your house to drop your equipment if that's OK." Half and hour later, he showed up promptly and dumped two large boxes in my backyard and three boxes in the garage. His comments were "we can scheduled an installation of your equipments on 7/29/16 with a lot more guys coming to help." On 7/29/16, he showed up at our house with ONE helper at 10m. He removed my old but working AC condenser and removed my old but working furnace downstair while his partner inspected my furnace in our attic taking a video on his phone for evaluation. 2 hours later, Mr. Torres pulled me aside and stated that my furnace platform where my water heaters also reside had some water damage and should be replaced before installing the AC-furnace downstairs. I agreed and called my own general contractor who arrived in 1 hour to inspect. Mr. Torres also notified me that the coils for my upstair furnace is not compatible with the equipment available. His comments were: "you will need to replace the furnace platform and we need to go to the store find the proper coils for your upstair. I will contact in the afternoon to let you know the coils status." He and his helper left our place at noon on By 4 pm, NO CALL or show up. We had to call Mr. Torres to find what is going on. His comments: " the parts were not available in the first store, so I am at the second store finding out about the product and will call you later today to let you know the status". By 6 pm, NO CALL or show up. We called him multiple times. NO answer. The guy shut off his phone!!! I contacted Sears project manager and supervisor on multiple occasions on 7/20/16 and 7/29/16 to complain about the blatant lack of communication, lack of service, and total lack of customer service from Mr. Torres on this project. Sears supervisor promised us to remedy the situation when we returned from planned one week vacation to have the two AC and furnace unit installed definitely by 8/8/16. "The contractors will showed up between 9 am to 11 am on 8/8/16 guaranteed" While we were away, our own general contractor removed our old furnace platform and our old water heaters. He constructed a brand new furnace platform and got us two brand new water heaters installed in 3 days. When we arrived home, our home was hotter as heck with no downstairs AC. We had to get a hotel room for several days for our two little kids. ON 8/8/16 by 1pm, NO contractor...NO Mr. Torres. NO call. NO show up. What's the deal...We were on the phone for 6 hours with Sears supervisors and service managers. Nobody knew anything and nobody took any responsibility. I guess Sears must have hired and then fired Mr. Torres for his excellent customer service, great communication skills, and wonderful work ethics!!! Even today, We are still dealing with the incompetence of Sears customer services and subcontractors (Mr. Torres) in our attempt to terminate the contract and work order. Mr. Torres, whether you are subcontracting with Sears or not. I think the your communication skills, customer service, and work ethics are impecable....NOTTTTTTT!!! I would give Mr. Torres and his affiliated crew a minus one star if this review allows me.