Roger Smith Plumbing

This happened in December of 2014 when Angie's list wasn't in our area yet, but it was so upsetting that I felt that I needed to add it still. This guy spend over a month on the job, snaking out the sewer pipe numerous times (charging for each time), debating back and forth whether the front yard needed to be dug up with a backhoe or if it could be done by hand. They finally located the sewer line but never did dig deep enough (with a shovel) to actually expose it and see what the problem was. He showed up maybe once a week, and while I was at work, neighbors watched him spending 30 minutes sitting around the van waiting for his buddy to show up and then spend 1/2 the time on the phone. He used rainy weather and being busy as an excuse to not show up for days. Never did get the job done (not even half way) but ended up charging over $1000 (!) We finally told him to not come back and hired somebody else who got it all done within 2 hours! Do not use this guy! He will take you for a ride.

We arrived Friday night at our vacation home, turned on the water, and discovered water spraying all over from one of the toilet valves, so had to turn the water off entirely. Also discovered the hot water was a nasty brown color, and that one of the faucets had a small leak. Saturday morning, spoke to Roger, who was on his way out of town, but gave us the names and numbers of 3 other plumbers to try and said if they didn't respond to call him back. No one did respond, and when we reported that to Roger, he came up before he left town. If he hadn't, we'd have been stuck all Easter weekend without water. He quickly replaced the toilet valve which had gone bad, and replaced a washer in the faucet, which took care of that leak as well. Then, he suggested the brown hot water might be old sediment in the hot water tank, so he drained it, and when it refilled, the water was just fine. We were really in a bind and so appreciated his quick response, especially as we've only worked with his company a couple of times in the past - Jerry who works with him is just great, too. They'll be our first call in the future. This little town is lucky to have a plumber of this quality with such a sense of responsibility to their customers. Wish we could find someone like that at our other place.

I used him a couple of years ago. He did such a good job that he didn’t have to come out anymore. He is responsible, polite, reasonably priced and he shows up on time. He has a reputation in this area for being a good hard worker. I don’t remember how much I spent but it was very reasonable. Actually, he is in Junction City but he services Weaverville. I would rate him highly and would use him again in the future.