VINYL WINDOW BROKER

They were told by my HOA what was required. They put the windows in wrong. The HOA manager finally got them to come bacteria out and redo the windows. They came out redid the windows. They were still put in the wrong way. I guess they can't read directions. They were asked again to come out and fix the windows. The windows still were not put in as the HOA specified. They had the balls to come back to do another job in the complex. The HOA had barred them from any jobs in this complex

We actually like the fact that they got our association approval for us. They kept the jobsite very clean and did a woderful job. The windows have made such a difference on our home.

We received an estimate for redoing 26 windows and two doors in our home. The representatives were timely, friendly and mostly seemed competent. We signed an agreement for the replacement, complete with approval for a good loan. We were happy that they would work with our HOA to get approval for the job, completely hands-off from us. Our first sign of suspicious activity should have been the deal that we got that was good just that day, and would result in a 40% discount. Then things began to be even more suspect. Replacing all the windows and doors would take no more than two days of work, our loan would be done and signed within 3 days of the estimate, the HOA approval (which we had been told might take a few months) was granted within 2 days. Despite getting an agreement on our loan, we never had an inquiry on our credit. We had 3 days to cancel the contract, so we came on Angies list and saw their D rating. They also had low ratings on other sites, and online the windows weren't nearly as high quality as represented. So we notified them we wanted to cancel. The owner called my wife at work (he was supposed to use my phone number as she typically doesn't have spare time), and would not let her get back to work. She ended up hanging up on the owner. Next the owner emailed me, and towards the end of the message wrote "I only hope that her treatment of me comes back to her 10 fold. (Karma)" This is highly unprofessional, and I would not recommend anyone working with this company. UPDATE: Despite not reaching the point where we would sign loan documents, we received a Credit Card in the mail in my wife's name - along with "Vinyl Window Broker, Inc." on the front of the card. The card had no charges on it, but it was opened, had a credit limit, and was ready to be activated. All without signing any loan documentation. AVOID THIS COMPANY.

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We ordered the windows in January they took around 10 days or so to show up. They installed them in only 6 hours, kept the jobsite very clean and did a great job. We would definetely recommend them to anyone. We even had a problem with on the windows over the 4th of July holiday, we called the manager Erick on his cell provided during the measuring process and he came out and adjusted it on his way to the fireworks!

Installed 31 windows in one day. That should have been the clue that they were not done correctly. Since then we have had repeated leaks. When we called for another company to access the problems, numerous errors were detected. They were not anchored to the frames correctly, "interior" vinyl stripping was used on the exterior, the windows were not chaulked entirely, measuring was inaccurate and too small of windows were installed leading to too large of gaps. After heavy rains, water intrusion into the walls has led to numerous problems and repair work. When asked to address the numerous problems (repeated phone calls) only bandaid solutions were offered and they would not take responsibility for any of the resultant problems. We had to hire other companies at additional costs to clean up their mess. And I'm sure we're not done yet!