Same Day Restoration And Carpet Cleaning

The only thing "same day" about this company is how fast they showed up at my house to persuade me to sign a contract with them. Little did I know what I was getting into... My family was encouraged to pack and move out so that they could begin restoration ASAP. The next morning we were out of the house. Unfortunately, Same Day's crew only showed up for a mere few hours...and all they accomplished in that timeframe was setting up a barrier between the kitchen and living room. This was a complete waste of time and money, as we were no longer in the home. The next several days were spent emptying out my contents into their storage, again, only working a few hours a day at most. When asked, they said this was because they "foresee" needing to replace the entire flooring, despite no approval from insurance. To me this felt more like a tactic to further lock me down into the agreement with them (which already had a clause about covering their costs for negotiating with insurance on my behalf). From there things just continued to go downhill...multiple days where the house was standing still and no work being done while we were suffering away from our home. Contractors doing a sloppy job, leaving chemical glue residue on the floor. Front door lock was broken, garbage disposal broken, fridge disconnected from power with all the groceries going bad, furnace disconnected from power leaving us in cold nights without heat... Brand new flooring install was sloppy, leaving HOLES in the hardwood, uneven flooring, baseboards installed with gaps... Some of the contractors they hired were just literally random unemployed people they picked up. Nothing was properly organized. Nothing. You'd think it ends there but it doesn't...we got our home back with missing electrical plates, a partial staircase, damaged windows, disconnected dishwasher, glued up vents and a filthy house. I worked days after the crew left and hired other contractors to restore some of the damage. Some of the damage was too expensive to repair (the window glass are $500 each to replace). Now you'd think that with this quality of work it must have been a great deal, right? Same Day billed my insurance over $90,000. The work basically amounted to replacing the wood flooring on my 1st floor (about 800 sqft), power washing the home, replacing the insulation in the attic and painting both floors. Yes, you are reading correctly. Same Day billed my insurance about the 3rd of the cost to build a new house. And it took them over a month to complete. In the process they constantly lied to me and made up excuses galore. Needless to say, I do NOT recommend this company.

It was great. They were professional, honest, clean and got the job done right.

They arrive in a 2 hour window and take an hour or two to clean carpets. Because they help speed-dry, carpet dries quickly!

Phenomenal experience. Highly recommended.

The carpets look like they are brand new again! I thought I might have to replace them, but decided as a last ditch effort to try to clean them first. 95% of the staining disappeared! Saved me a lot of money in replacing.

Our experience was great all around! They arrived during their arrival time window, and gave me a courtesy call as promised. They explained the process thoroughly and began the job right away. Everything turned out beautifully, and the carpets were dry within 4 hours. ( Which is rare for carpet cleaning!) I will be using them next time around!