Repipe 1

It went well

Job well done

.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

Well

It went well. Very smooth. They quoted me a rough estimate on the phone. They came and confirmed the cost in person. They came back later to do the work and it was completed. No issues, no babysitting them or micromanaging. Super professional and quick.

I was extremely impressed with this company. So much so that I am writing this just as they finish our whole house re-pipe. The crews were extremely nice. My wife even commented how courteous and clean they were. Our house was extremely difficult and they were done very quickly. Jim took the time to explain the entire process. He took my calls into the evening and was always available with for any questions. These guys earn every penny! Even though everyone who worked on our house was exceptional, Robert who was the drywall foreman stood out as a very accommodating extremely hard working representative. I work in the customer service industry and I know how hard it is to work with customers during a stress full time and Robert impressed me with his work ethic and attention to detail. I have had many experiences with contractors and I would say that this one was one of the best! Going through a slab leak problem is extremely stressful but these guys did an outstanding job!

Repipe1 - Plumbing Repipe1, replaced the old galvanized plumbing with a combination of copper and pex. They did the work good and quickly. They are coming back today to fix a leak, from the dishwasher.

The repiping crew was excellent, they were experienced, knowledgeable and hard working. They arrived early and completed the job by 5 pm, leaving a neat and clean jobsite. The following day, the patch crew completed the patch work , they did a very good job, by leaving the patched areas ready for painting. The support staff at Repipe1 was excellent, I would recommend Repipe1 in the future, especially the pipng crew that did our work.

It was a very positive experience and I will have them re-pipe my mothers home next year.

I have actually been meaning to write this for a few weeks now.......I am a single woman, and I live alone. It is always scary for me to deal with contractors, or auto mechanics, etc., because in most cases I don't really know if they are lying to me or not. I have a small home in West Los Angeles and the water pipes started to go bad. I didn't even realize that there was a repipe industry. I talked to my sister who has a huge home in Laguna Niguel and she had told me that she had a slab leak and was looking for the right company to do the job, so we decided to shop together. We were hoping that if we could find a company with integrity that could take care of both of us without ripping us off, then maybe we might survive our dilemmas. My sister went on the internet, and she heard some radio commercials....so she ended up getting the first few estimates. She met with companies that wanted to charge her over 10,000.00 and she met with companies that wanted to put epoxy in her pipes. The "expensive" guys had a really hard sell, and wouldnt leave her house unless she signed. She tried to tell them that she wanted to get other quotes, but they bad-mouthed the competition. When she found out that if she put epoxy in her pipes that she could never work on them again and that the water wasnt safe to drink right away, then that took them out of the picture as well. I had a few people come by my little home, and it was a similar nightmare. I couldnt understand why everyone was talking to me like it was going to be rocket science. People showed up late and treated me like I was an idiot. We were both ready to give up. Then we saw the commercial on tv for Angies List........THANK YOU ANGIE!!!!!!!!! We saw the ratings for Repipe 1 and became very hopeful. We went to their website and saw other letters from customers.....REAL LETTERS with REAL FULL NAMES and REAL ADDRESSES and REAL PHONE NUMBERS!!!!! We figured that it was too good to be true. I decided to go first, so I sent them an email request on their website and got a response from the General Manager, Jim, within just an hour or so.....ON A SUNDAY no less..... Jim came out the next day, and was so professional, and such an extremely nice guy!!!!!! He took the time to talk to me in a language that I could understand and made promises that were already documented by others that he could follow through on. He explained to me exactly why Repipe 1 had no complaints against them as a company, and I immediately felt safe in his hands. I was so happy, that I forgot to mention my sisters home in Laguna, but I found out that she had already sent an email requesting a quote from them already. When she and I compared the numbers, we felt that the integrity of the pricing offered by Jim and Repipe 1 was absolutely phenomenal. My little 1 bathroom home was done for about 3000.00 and her huge 3 bathroom home was done for 5500.00.........I dont have wet bars and laundry sinks and all the extras that her home has, and it just made sense!!!!! Everything went exactly as Jim promised......the time to do the work and the time to fix the walls. I can't even tell that they were ever opened up!!!! Even the inspectors in both Los Angeles AND Laguna Niguel told us that we had purchased superior work!!! I just wanted to say thank you to ANGIE's List and to Repipe 1....I hope this letter helps you all get tons and tons of work, and I hope I can be one of the hundreds of phone numbers of happy customers on your website!!!!! ~Claire Huber

person from company was on time and professional he answer all my question i would recommend this company to other persons and famliy members

All is explained above and I now await your response

Jim came first to give an estimate and left a fancy brochure with referral letters etc. He quoted me 2 prices, one for Pex, another for copper. When I emailed Jim to get a list of referral phone numbers, he provided that right away. He was more than available on the telephone when I had questions. The project manager or phone reps called me dutifully to set up appointments, from the initial pipe re-do to the inspector date to the patchers and to organize the final inspection. There was one problem that came up that the plumber did the whole house in pex, but when i explained I expected copper, after a few phone calls, they came back the next day to do it in copper. I expected a big hassle and the run-around. The patchers did a great job, and all workers were on time. They were efficient, and both teams (pipers and patchers) were very clean, professional, respectful. I got the feeling that they were doing their own house! I'm now waiting for the final inspection and also because I wanted to provide my own shower handle, Jim was willing to work with me on that; they will install that for me. I expect that to go over well, too. Very positive experience overall.

I had been needing a repipe for quite a while, and had gotten a couple of bids for copper repiping for around $5500 to $6000. My house isn't very large and that seemed exorbitant to me, so being pretty handy I started investigating doing it myself. I decided that learning to sweat copper while crawling around under my house was probably not a good idea, but then I read about PEX (Crosslinked Polyethylene -- a very strong yet flexible plastic pipe) and how easy it is to work with. Unfortunately, it had been kept out of California code under most circumstances thanks to lobbyists for various copper pipe manufacturers and fitters unions because it posed a threat to their profits. When I read that the PEX manufacturers had finally won their lawsuit and gotten code approval, I began preparing to do the work myself. Soon, however, I came across an ad for Repipe 1 in a coupon flyer stating that they do 2 bathrooms, kitchen, and laundry hook-up for a flat rate of $3499 for PEX. That seemed very reasonable, so I called to have them do an estimate, to see if they would suddenly start finding add-ons that would drive the price up. Jim Michaelson, the General Manager, came over and gave me the estimate himself. I was immediately impressed with his professionalism and the company's thoroughness -- he gave me a substantial packet of brochures showing the various fittings and materials they used, copies of their California and Nevada licenses, insurance certificate, Better Business Bureau rating (A-), and recommendation letters from past clients (with addresses and phone numbers). Best of all, they were true to their word about the price. The only additional charge on my written estimate arose from my request that they also run a new service line from the water meter to my house (for $639). I was pretty much sold right then and there, but I needed to make sure I had the money available and I was curious to see what kind of hard sell I might get for delaying an answer. Once again, I was pleasantly surprised as there was no pressure put on me at all. A couple of days later, we scheduled an appointment for the following week. On the designated day, three workers arrived right on time. After surveying the rooms and the water heater, they removed any rugs or obstacles, and laid down a path of heavy duty kraft paper. One worker began digging up a strip of my lawn to lay the new service line and remove the old one, as another measured and fitted it, while the third began breaking through the walls and dismantling the old pipes, all the while being careful to minimize the mess by disposing of the debris at various intervals. About 9 hours later, the work was completed, except for the patching which needed to wait until the city inspector signed off on it. However, they were able to turn the water back on in the meantime, so I had full use of all my fixtures that same night. The inspector came the next day, and while he was only slightly familiar with PEX as it was seldom used in L.A. at that point, he had no issues with any of the work he saw. In fact, he was pleased to see that they didn't use any shortcuts such as bringing exposed pipes up through the floor for the toilet and sink connections (which is permissable but unsightly). The work was approved. A day or two later, the patch crew came in and restored my walls to paint-ready condition and that was that. I had all new pipes with enough water pressure to turn on every faucet in the house and run the washing machine at the same time without noticing a drop. Awesome!

The crew arrived at 8AM on time. They consisted of three workers who immediately began the process of replacing the fixtures after shutting off the main water supply. I had purchased a whole house water filter and new fixtures for two showers and a bathtub prior to their arrival. The whole house filter we installed was a commercial grade filtration system with multiple graduated filters to ensure that the City of Los Angeles water is a bit cleaner when it enters the new plumbing at the house. They were able to install the whole house filtration systems and fixtures in addition to an additional ball in socket main water cut-off valve as well. There was one aspect to the job that I was not expecting. To access one of the shower valves, without destroying the bathroom tile, they came in through an outside wall by creating a 9" hole. Also, when they replaced the hot and cold fixtures on the various sinks, water heater, washers, toilets, etc., they would chip out the existing fixture through the drywall leaving 2" holes at each opening. But not to worry. Another two crew members, the drywall and stucco team, arrived a few hours into the job. They did a great job of repairing all of the holes and matched the stucco texture perfectly. The only issue that I had was an upsell attempt (successful I might add) during the job. Since PEX tubing is not metal and does not conduct electricity, they had to re-ground the electrical panel after installing the new plumbing. This was not disclosed during the estimate and initially I was suspicious that this was a ploy for the crew to extort a little extra money on the side. Initially they offered this 'service' for $500 additional, which I negotiated down to an additional $300. Overall a positive experience and I would recommend Repipe 1 to anyone contemplating a re-pipe of their existing house. You would be amazed at the residue on the inside of the existing pipes they replaced.

Their workers come on Wednesday, 1:30pm as we scheduled by the phone. First,they check,then they talk to us about the problem, the estimate time to finish and what materials they will use for the best quality. During the process, I can tell they are really professional for what they do and did efficiently. I am very glad for their job and highly recommend them.