Repipe 1

I own a town home in the South Bay, at the beach. My copper pipes developed pin-hole leaks. Re-piping is a specialty all of its own and I knew I wanted to use a company who specializes in re-piping. After much homework I decided on Repipe 1. They were one of the very few companies actually fully licensed, bonded and insured. As part of an HOA it is extremely important that the company we allow onto our property have the proper insurance and credentials to best protect ourselves and our neighbors. After meeting and talking with Jim, who I found to be extremely knowledgable, he assigned the re-pipe work needed in my home to TEAM JULIO. Julio is just fabulous at his trade, very kind, and did a knock out job. Julio and his team not only had to work in my unit but in the subterranean garage where there is plenty of cement and pipes leading from my unit to planter boxes. I didn't even know these pipes existed. This was NOT a small job. The service was professional from start to finish, from Jim and Dan, to Julio and his team, to Tina, and to Sam in accounting. As we know finding and hiring the right company is not easy and in some cases can be a nightmare. Repipe 1, however, did the job, did it well, and I am so thankful I wanted to share my thoughts with you (though it took me some time due to my busy schedule).

This is the story of the good, the bad and the ugly. The good was that the price was fair and the plumbers were on time and worked their tails off to install the pex piping and turn my water back on all in one day. The bad starts the fact that before I had agreed to have the work performed I had met with the estimator on Monday the 15th of October and he assured me that they could start work the following day and that all plumbing and dry wall repair would be completed by Friday. I told him this was imperative since my daughter had just gotten married and on their return from their honeymoon we were hosting a big party at our house that Saturday. After agreeing to the terms of the contract the estimator whose name was Jim later informed me that the soonest the plumbers could come out was Wednesday but that everything would be done by Friday. After the work was completed that Wednesday evening I received a call from Tina in the front office and she informed me that the drywall repair man would not be out until Friday. Now comes the ugly. The drywall repair man (Juan) came on time and worked until about 2:00 that afternoon at which point he said he was going home "to beat the traffic on the freeway" but he would be back on Monday to finish everything up. So we had our party with a house that looked like hurricane Sandy had made a surprise visit. On Monday Juan returned and finished up what he had started. The problem is that after he had left my wife and I looke at the quality of his repairs and determined that they were simply horrible. You could tell where virtually every patch was made and the texture coat that he applied looke more like splotches than true texture. On top of that Juan didn't even clean up after himself. I called Tina at the front office and told her I wanted somone different to come out and fix the mess that was made by Juan but she told me that they would be sending Juan back out again along with his supervisor to make sure he did the job right. I reluctantly agreed and on Wednesday the door bell rang and there was Juan but no supervisor. Juan said he didn't know about his supervisor being there so I proceeded ot let Juan know that I was extremely unhappy with his work and if he couldn't do better then to leave now. He was appologetic and proceeded to make repairs that I thought were barely passable and this time he even cleaned up. The supervisor didn't show up until after Juan left and he agreed that some of his repairs couldn't pass muster so he called Tina and she finally sent a new drywall man named Robert out to the house. Robert was the guy they should have sent in the first place. He did the repairs that needed to be done and cleaned up after himself. Tina told me that Juan was a new employee and that maybe they may not be keeping him. But I have to ask myself, if you hire a new employee shouldn't he be under supervision until he proves himself. Based on that fact I would not recommend this company for future jobs and if somebody does hire this company and Juan shows up to do the drywall repair then lock the doors and throw awaythe key. Don't let him in under any circimstances.

After receiving three bids from different contractors to replace the aging water pipes in the home I recently purchased, I selected Repipe 1 because they were by far the most professional company I've done business with in years! Not only were they experienced and knowledgeable about repiping, they clearly, without a doubt provided the most comprehensive and complete presentation of their services. The most important aspect of the entire job boiled down to the certificate of insurance that was provided before the work even began. Most people may not be concerned with such an issue, however; when checking the homeowners insurance policy, i discovered there was no coverage for uninsured workers on the property. If a worker accidentally cut through a water main (unlikely, of course, but as an example of the worst case scenario) I would be responsible for all the expense incurred as a result. If a worker accidentally injured himself while working on my property, I would be responsible for his medical expenses as well as the potential (and because this is California} ensuing lawsuit. These are merely two examples of the myriad of possible costly errors that would befall me if the company performing work on my property did not carry worker's compensation and liability insurance. The Repipe 1 crew arrived to begin the job early in the morning. They laid drop cloths wherever they would be working so there was no chance of anything being damaged or dirtied. They also cleaned up as they went, even bringing their own broom and vacuum. Because I knew this was going to be a long job, I went to the movies, did some shopping and tried to do things away from the house, so as to not get in their way. They finished up just as it was getting dark, taking any accumulated debris with them. The whole crew worked steadily to get everything done in one day. The inspector from the city arrived the next day and remarked

They came and gave a detailed estimate, they repiped with copper in one day, I thought it would take more time. But I was surprised that they did it in one day.

The only thing that was less than it could be was communication as to timing of water being out and that they forgot to call to tell me that they were going to be here to do the drywall and stucco patch. Also differences between what the crew said and the messages from the office led to minor confusion. Now countless small leaks in the walls and ceiling are gone and the water is so much better than the rusty crap we have lived with for 15 years. I was very pleased with all the work they did. After I grounded the water intake there was no problem passing inspection.

The Re Pipe 1 crew were on time, professional and worked very hard. They didn't stop all day other than for lunch and were here after dark to get the job completed. It was after 8PM before we did the final walk through. I would have preferred they had finished before it got dark. I have no complaints with the work or the people who were on the crew but they really needed at least 1 or 2 more people. They took care to cover the wood floors, and some of the furniture. Moved a few pieces out of the way so they wouldn't be accidentally bumped. In the following days a supervisor/inspector came to do the inspection and the stucco/repair person to fix the walls. I didn't realize they "self inspect" but so long as it is legal I am good with it. The stucco/repair person came and did the best he could to match the textured stucco on the outside walls and repaired the holes on the inside. It actually is pretty good and once I get things repainted it won't even be noticeable unless you look really hard. The stucco on the outside of the house is very textured so matching it perfectly probably would not have been possible without redoing the entire wall. There were a few hiccups that occurred like not reconnecting the front sprinklers, or completely cleaning up debris outside. The sprinklers were fixed with an outside plumber who came a few days later. And I felt really silly about the debris clean up as it took me all of 5 minutes with a broom and shovel to clean up. The sprinkler issue was found during the final walk through in the "dark" but it was too late to do anything about it then. The debris wasn't found until the following day when it was light again. I am sure if they had been able to finish sooner with a few extra crew members these issues would have been taken care of right away. In all it took roughly 5 days to get everything completed. Re Pipe 1 is not the "cheapest" but the best thing is the way this company handled my concerns and complaints. As a single woman of a certain age dealing with contractors has been a trial. I am not always the easiest to please and I am ready to stand up for what I think is right. From the start with the estimate all the way to the completion and beyond there was never any question, delay or attitude. The office communicated regularly and the service people were always here in a timely fashion. When the crew wasn't available to reconnect the sprinklers that were missed they immediately found someone else to do it AND to do it at my convenience. Trust me I was all ready for a fight... they totally defused it! In this day and age when customer service is not the norm Re Pipe 1 is a stand out! What a relief to know there are still companies out there that take pride in their work. I waited to post a review to make sure everything was working properly. What prompted this now is an issue developed with the shower and Re Pipe 1 didn't hesitate to send someone out. If you are looking to do re piping definitely give them a call.

They did a great job. Their prices were about 20% lower than everywhere else and they were thorough in their work.

Excellent job!! great price!!!! The crew that did the work was exceptional professional and did excellent work.

The project took 4 1/2 days to complete instead of 3 day time frame given at estimate time. Most of the delays were caused by an inexperienced work crew of 2 people who did the initial piping. One appeared to be experienced and the other just a trainee. They both took long lunch breaks and the trainee did not arrive until mid afternoon on the second day. The City inspector had to be called out twic e since they were not ready for him the on his 1st visit. The plasterer/tile person was very good. We had to call to have someone to come out and fix issues with the installation of the shower and bath fixtures. Neither was working properly. They also left a big mess in both the 2nd shower and the shower bath. Also left a lot of dust all over the house. We had to call the company 3 seperate times to get the fixtures set up right. They finally sent someone out on Tuesday, they had finished the job Friday so we were without use of shower and tub 4 days.

Good experience overall. Oh, and the main water line the house was also replaced with a new copper line, and waterline for the fridge, and added hot and cold capped lines for a future bathtub.

They did a very good job. They did what they needed to do and they cleaned up. They finished the job on time and on budget.

Let me tell you about this company, they are first class all the way. Thank you Angie! I needed to re-pipe-my old house . I asked my friends if they could recommend someone, unfortunately all I heard were bad experiences. One of my friends found a new "pond" under her house after the plumber left. I had my heart set for copper piping for long time. However after my research , PEX piping is the cutting edge technology. In Europe and Japan ,they have been using this material for many many years. And believe me... Japanese people are pretty fussy about technology. If PEX piping is OK with them, it's OK with me. According to my brother-in- law in Japan, copper piping became the thing of the past. I am sure that there is nothing wrong with copper. After the re-piping job, we went under the house just make sure of what kind of job they did where it wasn't visible, no surprise, they did beautiful work. Of course, there was no "pond" under my house. Also, they repaired the wall beautifully, like a piece of art .One more thing, other plumbers told us our water heater has to be elevated 18" from the floor in the garage, and they would charge us $300 more. They were wrong, newer water heaters are exempt. So be careful ! This is the only company I know that go through the city inspection.This shows you they do the thing right.

As you can undoubtly tell from the description of the work completed, we were very happy with this company and for having Angie's List post this deal!!!

Things went great. Even a year later we are still glad we trusted Repipe1.

They were really good; I highly recommend them. They were on time; they were here when they said they would be here. They didn’t charge me extra to do a couple of extra things. They gave me good quality work. Everybody was really nice. I was pretty surprised they could do the work for that price; I thought it would be more. Their responsiveness was good; every time I called them if they didn’t answer the phone, they would call me back within minutes. The guy said he would be here at 9 and he was here at quarter to 9. Punctuality was really good. They came in and were ready to go to work. I thought they were very professional; they had everything they needed like all the tools. They knew what to do. They have been very good right down the line.

Excellent response, excellent work.

I would recommend them to someone. I would use them again.

They did a really good job. They were really good. They gave a quote and honored the quoted price that they gave. They cleaned up after themselves. They installed and took care of the permit process. They had their drywall people come afterwards to fix the holes in the wall. It was in paint ready condition, which was really good.

Overall they did a excellent job. They go all of the permits and finished on time. They cleaned up after the work as promised.

I would rate them overall an A. But they had to come back and . .

Let's keep it short, and to the point: Arrived promptly (crew of 5) Spent 1st 1-2 hours covering EVERYTHING near a pipe outlet in plastic sheet. Rooms were even partitioned off! FANTASTIC! Proceeded to re-pipe everything in the next few hours. Ran a 1" hot water main into my kitchen. Hot water now gets there (and to upstairs sinks) in less than 1/2 the time before (we had 1/2" copper). They cleaned up as thoroughly as they prepared things. Inspector came the next day - no problems, so they came back on Monday and patched all the holes [First, they again covered everything in new plastic (the original stuff got dirty the first time, so they took it out when they left (repipe crew), and the drywall crew of 4 started over, covering everything.] Holes all gone, you'll never find them, except for paint color. Final inspection passed the next day. HIRE THEM IF YOU WANT A JOB WELL DONE!!! Fast, professional, thorough, & neat. Courteous, too! Gary Brown,brngrp@cox.net

I thought they were terrific. They were extremely competent and extremely responsive. We had a few quirks that they immediately paid attention to and I really thought they did a terrific job and that they were extremely nice people to work with.

What I really like about it was not only the crew that came and did the job, but their supervisers were on site making sure everything was done right. It came out great. The team that came out was more than helpful.

The guy came out to give the presentation and he was absolutely superb. We went there yesterday to look at the plumbing and you really have to look hard to see where the patches on the wall were and were the plumbing was done. We are very pleased. They even gave us referrals and their certificates of approval before completing the work. I was very impressed and my mother-in law thinks their fabulous!

They were very professional and they were right on time. They gave us a brochure on how to build trust with them and gave us their BBB review, their Angie's List review, and their license, all in one folder. They also gave us a certificate of insurance.