Mariners Pest Control Inc

Initially, well; recently terrible. Missed appointments, poor quality and just plain nasty customer service. Not honoring their contract.

I'm here to notify the public about this business. They are currently threatening my mother to take legal actions if my sister does not take her review down. They are attempting to bully the public by suppressing our first amendment. According to the federal law yelp protects consumers with the "Right to Yelp" the Consumers Review Fairness Act. I'm hoping yelp takes My complaint serious and alerts the Consumers about this business threatening the public. A Guy named Nathan (I believe the owner) has called my mother multiple times even leaving voicemails cursing at her threatening if she does not take the post down he would subpoena her and take her to court, along with taking her house away. A bit dramatic if you ask me and a lawyer I spoke to. I don't like people calling my mother stupid or cursing at her over the phone. I normally wouldn't get involved but I'm sure any yelp user would feel the same if a company threaten and bullied their mother. A little history of what happen: My mother had her home fumigated a few weeks ago, and ended up losing hundreds of dollars of food and mattresses due to the company not reviewing the terms and agreements with packaging properly. The negligence of not communicating these requirements to an elderly person was not appropriate. Working as a Registered Nurse it's important to communicate discharge instructions, we don't expect patients to know how to take medications properly without educating them. Please Remember a company that threatens with legal suits shouldn't be in business, it's our constitutional right to have freedom of speech with truthful reviews. Here you go Nathan: [*** Link removed ***]

Had to call to get estimate results - took 2 weeks. Called back to get the estimate broken down into wood replacement and local pest treatment and never heard back from them. As a result, they were not hired to do the work.

They arrved promptly and attacked my house like it was the bastille. Climbing on my roof as I hollered to the foreman to tell them to be careful of the tiles. He did, but they did not. When I returned after the tenting there were twenty broken roof tiles. Unfortunately I signed the release whick absolved them from any damage. Thanks Angie but your recommendation sucked.

I liked them very much. They have come out 4 years in a row now, we have renewed our arrangment every year. All organic. Less termites. They are nice people they come right away when you call. Every year we have had less and less termites.

Great service from beginning to end. Clear communication. Punctual, skilled and thorough service. Fair price. Friendly and cooperative.I have recommended them to two friends and will use them again, should the need arise.

The only thing I can say is they were a little careless when tenting and removing the tent and damaged a few things. Other than that, they were very professional and answered all of our questions.

The whole project went smoothly and we were impressed with the quality of the work that was performed. It is impossible to tell that a large second story fascia board was replaced. We had a follow up visit about a month later when some additional termites were found behind some exterior siding . It was treated by Mariners that same day. We were impressed with the quality of the work, they respected our property and explained everything to us.

It went totally as planned. I was actually out of town when it happened. I left them a house key and they took care of eveything. They even bagged up food items that I missed which was very nice of them. The spraying they did afterwards was done very quick with little inconvenience.

Original meeting was with Will @ 9:4am. I had understood the appointment was for 9 am, but on calling office I was told it was a "window" of 9-10. I was given a quote of $1,500 BESIDES the "Angie's Deal for $99 for $500 worth of service." So according to MY math this was really a cost of $2,100 for the service including the "Deal". No DEAL in my estimation. I signed a contract for the work to be done the following week, exactly one week later. Will said he would be there with the guys (plural) doing the work. He gave me a "window" which was again 9-10 am. I explained I had a medical appointment I had to leave for at 10am and felt it was necessary to have a look over the 'situation' with him before work was started. He said that would not be a problem so I agreed to the schedule. I did many things to prepare & make this project as smooth as I could. The day came and by 10am I had not hear a word. I called Will's mobile, no answer & it was full so not able to leave a message even. Then I called the office & they could not reach him either. I stated I was not comfortable going ahead without him and agreed to wait another 15 minutes while the office tried to talk to him. I got the call back just as I was leaving and they said Will was on his way. At the same time I was leaving, the truck arrived - with just one person to do the job. Alphanso introduced himself and was very professional. I told him Will was coming in spite of his back problem, so to wait for him. (At the time I talked to the office & Will, I said I was perfectly willing to reschedule- that I was not comfortable with the turn in the schedule.) My husband was/is not able to involve himself in any way but was there. When I returned from my medical appointment Will was talking to my husband, apologetic and there was Alphanso the only person to work the job. Will showed me an e-mail @7:30am to his office where he had said he had back trouble & to reschedule. Nothing was done to communicate with me, the client. Bottom line: The job got done as promised and was completed by a very amazing, hardworking, loyal employee on his own for a full 8 hours that should have taken TWO people. I feel the company took advantage of the employee, needs to have better communication ALL around, but I have a good job done with a lot of unnecessary frustration and was NOT A DEAL. This is the 2nd time I have taken an Angie's Deal and felt it was a waste of time; no different than dealing direct, which is what I will do since this experience.

Service was provided by same person (Sean) that provided estimate. Work was quick ,neat and efficient. Sean was great to have doing the service. However; the pricing seemed high, especially since I had purchased a $99 for $500 worth of service coupon. It still cost me $599 total, which equates to $1099 for relatively minor treatment and repair services. The reason I went ahead with the service was the reputation that Mariners holds in the professional community....definitely not for good value pricing...

He was good and everything went well. the only quibble I have with the company is that I left an e-mail message for them to contct me and instead I had to phone them to make the appointment.

Their team came in and repaired a lot of the window frames and some of the facia around the house and they also treated most of the attic and random spots around the house for termites. They worked a long day but did a very complete job. It is months later and there in no residual from the termites.

$99 for $500 Worth of Termite Exterminating and Prevention Services. Instead of doing $99 or $500 worth of work he tried selling me a bigger service. To me that is bait and switch. He wouldn't even spray a tiny area where there is droppings If I can get my computer running better, I will write my credit card company.

I called Mariners after noticing termites on my hardwood floors. Sean was my termite inspector, he looked in every crevice of my home, even under neath the house! I decided to go with Mariners, due to the price, punctuality of the staff and results. Everything went great in my initial treatment. I have light cream colored carpet; the technician was very careful and wore footies around his shoes to protect the carpet. THANK YOU( I don't remember his name). My termite problem was gone!! Until a few months later, in March. I started to see the flying termites and they started to bug! When I called Mariners, they must have been busy because they weren't able to come out until a week after i called. I was very worried as the termites were becoming a nuisance, I did nto want to wait a week. A day after i made my appointment, the manager called and told me she would be able to send a technician to my house the next day. I was RELIEVED. I still have another year under contract and if termites come back, hopefully Mariners will be just as great as the first, and second time!.

Mariners Pest Control technician was punctual and started the treatment right away. He explained the procedure before applying the chemicals. He cleaned the area after the treatment.

We have a relationship now with them and we are happy with them. They were reasonably priced. They did a good job. They came back a couple of times without charge. We have a contract with them and we just renewed it. They were good to work with. We have been working with them for about three years.

decided to repair termite damage on my own. if I didn't have help with the construction, I would have used this company to do the repairs

They came in and said free inspection. Then, they had the inspection, and found something. I would say the price was high, but the problem is, there were still termites afterwards, right away actually. I used them twice in this house. The house is getting ready for sale and ready for customer service. They were saying that it could cost you money to have them back, but it was within 2 or 3 weeks, or may be a month that I had called them, but they didn’t call me back, and they didn’t come back. I told them the house was getting ready for sale. They told me I didn’t tell them that. They didn’t pick up termites from trees that were really close. They could’ve seen that, they didn’t even notice them. So, I would say they have poor customer service, high in price, and they don’t follow their guarantee. They didn’t do the job correctly. They were very unprofessional

They have been good. They do the job, and it is satisfactory. We had a termite issue and they got rid of them for us. We are now under a contract/maintenance plan with them for 2 years, and they will come back out at any time for no charge if we spot another one. The gentleman that came was very professional and seemed to know what he was doing.

They came promptly, were very pleasant, patched up holes they made in the walls where they injected the material to destroy the termites. A year later we had a small return of termites and they came in a couple of days and retreated where necessary at no cost.

They came out and the day and time when they said they would. They were very professional and thorough. He treated an area that wasn't originally identified as a needed area of treatment. He answered all my questions.

An absolute nightmare. The biggest problem was that the tenting required access to our neighbor's property. Mariner gave a date and a ranges of time during which they would come out to remove the tent. Our neighbor stayed home from work during the 8-10 am period committed by Mariner, but Mariner did not show up until late afternoon. The neighbor was legitimately p***** and, frankly, would have been fine if Mariner were more active in advising us of any potential delays. All of this might have been worth the effort, if they actually killed any termites. I can't say whether they actually applied any fumigant, but it was very strange that we found various types of live insects in the house right after the tent was taken off. Even worse, when we started to remove the carpets a week later, we found several large termite colonies thriving. We called them about their guarantee, only to be told that it would be several weeks before they could "send someone out." I hope this can be resolved. However, I'm getting a real sense that we got ripped off.

While the gentleman that did the inspection was very nice, he did not inspect under the house or in the easily accessed attic space. The price quoted was $1500 for treatment. We had another company come out which did a much more thorough inspection and showed how several of the places that Mariner pointed out as termite infestation were actually just dry rot. The other company did not know about the report from Mariner. They quoted $400 to treat the affected areas. I felt that Mariner was more about sales than service.

The job started half an hour later than the scheduled time. Two technicians showed up; one who appeared in-charge, and another who seems like in-training. The primary man did most of the work and showed more knowledgeable in what he was doing. The second one seems intolerant of the heat in the attic, that he left the other one to finish the job in the attic by himself. I'm not certain if that action made a difference in the quality of work, or if there is 'safety' factor involved. The rest of the job was completed after one and a half hours.