Kalka Heating & Air Conditioning Inc

Great job. Replaced my air filter at no cost w/a washable filter.

We had a little bit of a problem getting scheduled, but they stayed right on top of it. We had a really hot spell that hit and there were a lot of people whose units were out, so I told them to take care of people who had no AC first. So they did come a little later, but that was just fine. Everybody was very nice and courteous. They checked out everything and cleaned my filters. The deal was great!

My tech was great, though it took much more time than I had allowed, though that was due to my system and his diligence. My only concern was the estimate and response to the intervention (I am a little jaded, so take that into consideration.) I was told my furnace was unsafe and he turned it off. I believe that is true, however the package for a new system and the conversation bothered me. I was told I could not get a better deal anywhere that would do a job as well as they would. I am all for company pride but leave that to me to decide something so subjective. And when all was said and done, the prices he quoted were not written on anything, so it really was not a quote. So I can't say it was an official sales pitch. I will say that no-one has called to pressure me into a decision, which I appreciate quite a bit. I still give them an " A" because for the work he did for the money was well beyond the call of duty.

The service did not go well. They were not able to work on our split AC because they were not familiar with it. I had to pay an additional $90 for them to even look at my system. I even had to beg him to bring the price down from $240. The technician did come out and took a look at the system. He was professional and seemed to know what he was talking about. I was rescheduled 3 times so scheduling did not go very smoothly. From beginning to end, the service did not go well at all.

It turned out well. My husband primarily dealt with them. They were able to makes it out very quickly for us.

The service went well. I actually had them replace some parts for the unit for an additional fee. I thought the fee was reasonable. They were very fair, honest and happy to explain things. I had no issues with scheduling and they showed up on time.

So far it seems to be turning out well.

Installation workmanship and quality seemed very good. When testing, I thought fan was blowing too slow but was assured it's a variable speed unit and would adjust itself. Had to call back several days later to have them increase blower speed. Several weeks later we found water dripping from the evaporator coil through the return duct and all over the kitchen floor. The evaporator drain pipe was clogged. $7,800 worth of new gear installed and they left the old, clogged drain pipe. Installed a couple of feet of new PVC to fix. A few weeks later, the entire system died. Couldn't even get the fan to turn on. Was told a bad switch in the outdoors compressor blew an internal fuse in the blower unit. Replaced relay/switch in the compressor and everything worked again. Charged me $230 for the switch. This is a 24V, 30A switch/relay that's all over the internet for $25. When I complained, was told I was mistaken about the price and, besides, only licensed contractors can buy the switch.

The service was fine and technician was great. However, I would have hoped that they could offer their services on weekends. Fortunately, I had the week off and didn’t have any problems scheduling with them. They also showed up on time.

Customer service reps were very friendly and professional when making the appointment. Service tech was also very friendly, and seemed very knowledgeable. The only reason I would hesitate to use them again is their integrity with their pricing. After determining what repairs should be done for my a/c, the service tech said he thought the price would be $180. He did the job then said, "let me go get my price book" to confirm the price. He came back from his van after 7-10 minutes, without a price book, and said the job was actually $255. But, he said that he saw I had a credit for $75 so my total would still be $180. Well, isn't that convenient for Kalka. I had bought their $29 deal through Angie's List, which included a service call AND a $79 credit towards repairs. So just know that if you buy the deal, 1) the price does not go towards the repairs the way most providers' service charge does, and 2) they'll simply inflate the price of the job to account for the credit you should have. Very disappointing. P.S. The nitrous blast also caused a ton of rusty, mucky water to spray out of my bathroom sink on to, well, everything in the bathroom. The tech and I spent 25-30 minutes wiping everything down to clean it up. That wasn't ideal, but I could overlook the annoyance if the pricing had been on the level.

It was fine. However, when they came out here, they said that we had to be charged twice because we had a dual system. The person who came out was very nice and took care of the issue.

They were great for the services rendered although the technicians notes were hard to read and we needed to submit to the HOA so we needed to contact them to clarify. They kept calling us after the service asking if we wanted to do additional work with them or redeem the Big Deal. It wasn't clear. I kept saying I had already redeemed the Big Deal.

Service was as advertised, but as I suspected they use a cheap price to push for a long term contract at the end of the service. The service man was professional and did what he promised which I appreciate, but I don't like to be pushed to sign a one or two year plan - not cool.

He was very professional and thorough. I would have no problem having this company service my air conditioner again. I also was greatful for the discount by using Angie's list.

Kevin, the owner of Kalka Heating and Air Conditioning thoroughly checked both our air conditioner and heating system. He pointed out some issues that we might want to consider addressing. We were impressed and grateful that Kevin did not try to push us into buying any other service. He came across to us as believable trustworthy. We would definitely use this company in the future.

It turns out that I didn’t really qualify for the service. However, when they made contact with me, they were very professional.

It turned out that I needed a new furnace. The person who responded was very up front with the options and I appreciated his honesty.

I took a half day off work and they called to cancel only 20mins before they were supposed to be at my house because I was not a "priority" customer. They rescheduled for a week later. I spoke to the owner who promised me free vent cleaning for the trouble. When the tech came out he informed me that they didn't do vent cleaning. I called the owner again who told me to just get a refund from Angie's List

It turned out okay. We had a problem with the original technician, so the owner himself came out for the service.

Very efficient and professiona

I t went very well. This company is always very careful to do a thorough job. the service people are very polite, clean and professional. Yesterday, the owner was along with the technician as he was in training. He had already been to school to learn heating and cooling but the owner was making sure he knew how they like to have things done at Kalka. It was a pleasure to meet the owner and the new technician. They come well prepared with booties to cover their shoes indoors and completely clean up after themselves.

On positive side was punctual, courteous and took care to wear covers over shoes. However very perfunctory service; didn't go upstairs to check ; only outside. Recommended needed a new capacitor. His cost over $330. I went on internet later and purchased for $40. Spent most of his time in his truck and then came in to propose a $169 HFC membership.

The whole process, from requesting the service call to the time the technician left my house went very smoothly. The company provided a date and time when the technician would come to my house. The technician arrived within the 4 hour window of time. He checked our air conditioning system, added coolant and put the unit back together. Before the technician left he explained what he did, if he encountered any problems and made suggestions to improve the operation of the system. I would use this company again

Company called before service person left their facility... he arrived on time, serviced two hvac units, was very personable, got the job done promptly, asked if I had any questions, then left.

It wasn't fabulous. They initially booked an appointment with us that they cancelled because they told us other people they had to serve were more important. They completed the service. Our AC works fine. We didn't follow through with any of the necessary suggestions that they thought we needed.