For fast and exceptional service for your heating, cooling or Indoor Air Quality needs, call us now: 866-792-3717! RighTime Home Services provides Orange County with Air Conditioning and Heating services. RighTime home services’ expert technicians are available 24/7. Call today and help is on the way! License # 765074
This company can not seem to keep their appointments and promises. My first visit was push 3 times in one day and pushed to a separate day entirely. and got pushed 2 more time. This is not respecting my time and certainty not exceptional. And they don't communicate until after your appointment time. my second visit never happened. they took the money and haven;t seen or heard anything since. No refund, no promises kept. We'll see if they honor their exceptional guarantee. if they don't, don't trust them. You've been warned. Further, their website is bias regarding reviews. I tried adding a review from their website. I spoke with chat and the process is to submit your review in the chat box he said he'd forward that to company. Really, what if he doesn't or it gets lost. This is shady as to whether legitimate post makes it to their website. I suppose they only post what they want to make themselves look good. That's the reason they may not show up. My effort proves that. In addition, this company has violated my rights with California State Licensing Board (CSLB) codes. I have submitted a formal complaint to CSLB.
Description of Work: This company can not seem to keep their appointments and promises. My first visit was push 3 times in one day and pushed to a separate day entirely. and got pushed 2 more time. This is not respecting my time and certainty not exceptional. And they don't communicate until after your appointment time. my second visit never happened. they took the money and haven;t seen or heard anything since. No refund, no promises kept. We'll see if they honor their exceptional guarantee. if they don't, don't trust them. You've been warned. Further, their website is bias regarding reviews. I tried adding a review from their website. I spoke with chat and the process is to submit your review in the chat box he said he'd forward that to company. Really, what if he doesn't or it gets lost. This is shady as to whether legitimate post makes it to their website. I suppose they only post what they want to make themselves look good. That's the reason they may not show up. My effort proves that. In addition, this company has violated my rights with California State Licensing Board (CSLB) codes. I have submitted a formal complaint to CSLB.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$3,004
Response from Greenstar Home Services & RighTime Home Services
[Member name removed], thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further and offer assistance. We encourage you to text us your full name and address to 901-657-2859 so our Quality Assurance Manager may contact you.
Rachel H.
04/2017
5.0
heating & air conditioning/hvac
+ -1 more
They were great. They were comparable. They were very good.
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Service Categories
Heating and Air Conditioning
FAQ
Greenstar Home Services & RighTime Home Services is currently rated 3 overall out of 5.
No, Greenstar Home Services & RighTime Home Services does not offer free project estimates.
No, Greenstar Home Services & RighTime Home Services does not offer eco-friendly accreditations.
No, Greenstar Home Services & RighTime Home Services does not offer a senior discount.
No, Greenstar Home Services & RighTime Home Services does not offer emergency services.
No, Greenstar Home Services & RighTime Home Services does not offer warranties.