DNE Appliance Repair

Their labor rate is $249, and they double-priced the cost of the parts. My husband did not want to pay for it, but I wanted my dryer fixed. They also charge a $75 diagnostic fee just to come out. I am okay with this generally, but when you do not even pull the appliance apart, and then tell me, based on my description of the problem and their experience, what they believe the issue is, and then tell me how much it is going to cost, I have an issue with that. You could at least pretend to search for the problem. I believe the technician did his job, but for all, I know he could have charged me for cleaning the lint tray. On the plus side, the technician did appear to know what he was doing, and it could be the cost of everything going up that has me upset. but the evasiveness about how long he thought the job would take and the $249 standard rate for labor did not leave a good taste in my mouth. This may be the standard operating procedure for repair people now and he may have done a great job, but the overall process did not leave me with a feel-good feeling. Just be completely aware of costs. As my husband would say, it is your fault, but my mistake. Had I been told about the $249 labor fee when I placed the request for service, I would have passed. But you are here now, and it is either paying $75 or $249, plus the cost of the part, and/or the next appliance person may charge you the same or more--get it fixed and complain later.

I was very pleased with their expertise and professionalism. I highly recommend them to anyone with appliance problems.

Customer services was good, Responsive and helpful. The work was well done explained before completed and the price was fair. Really happy with the process. Would use them again.

three hundred dollars ,i cant fix it GOOD BY HOW IN GODS NAME DO YOU STAY IN BUSINESS> NICK POPOVICH

Very professional and communicative.

I went through MANY inept techs until I found DNE. These guys are the real deal.

He did a thorough examination. Determined the problem. Explained what needed to be done. Broke down the price and labor. He had my dryer up and running!! Yay!

DNE responded fast and showed up on time. They were honest on assessing the problem with my washing machine and didn t try to sugar coat the problem.

Denis was professional, he diagnosed the issue, ordered the part same day and was the there the following to complete the repair. Saved us from a new appliance purchase!

Very Professional, & hed did a Fantastic job on installing a New Over the stove Microwave, & he worked w/ me on pricing for Senior Citizens... Outstanding Individual !

Went directly to the problem issues in hand. He was very professional and clean. Job was done in no time at all. Yes, I would rehire him...

I simply can t say enough about them. Great follow up and communication from appt set up to notifying me when they were on their way. They fixed my fridge after another technician told us to buy a new one and after that (for free) they fixed my freezer issue. We are completely happy and amazed at the quality of work and professionalism

I hired them to repair washing machine, My issue is he came in and looked at my washing machine and stated he could not get the part and charged me 55.00 service fee. I wanted to know the part number and he finally got me the part number and I was able to find on line for 127.00. He looked on site from a company that is going out of business.

DNE appliance repair is the BEST appliance repair company I ve ever used!!! They exceeded my expectations in every way! Prompt, thorough, professional and hard working! I will absolutely be using them for all of my appliance repairs!

On time; diagnosed problem; had to come back next day as part was needed; put in new part and corrected the problem.

DNE has great response time. Excellent customer service and an excellent field tech in Josef. We are very pleased and satisfied with DNE . Jeremy & Tammy

on time, good follow up. technician knowledgeable.

Came out timely and the advice was appreciated. They did not repair the washer but told me to exchange the washer. The fee was good and the service man was clean and efficient. Thank you.

They showed up on time, diagnosed the problem correctly and were cheerful and professional. No problems!