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25 years of trusted experience
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YesReviews
3.25 Reviews
Showing 1-5 of 5 reviews
Joerg F.
06/2016
house cleaning
+ -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Marlene S.
02/2015
house cleaning
+ -1 moreI would not trust this business owner nor his employees.
Description of Work: In 2012 I discovered that I had a jewelry robbery after their cleaning service. This was reported to the Huntington Beach police (report 13-1729). This company claims to be bonded but no polygraph test was taken on the employees that worked in my home. They had free access to my bedroom for cleaning. Approximately $40,000 worth of jewelry was stolen and the company owner, Darek Swiatkowski, promised to follow up with a polygraph test. As of April 1, 2013, despite my calling and writing to him, he did nothing. The work/cleaning performed was good and I used them for over one year before this happened. Problem: the men they sent keep changing each time. Anna was consistent in her working with them. The men were not trained well in detail work, but Anna was excellent. Sadly, I will never use them again because THEY DO NOT HONOR THE 'BONDING' AS ADVERTISED. I was very disappointed that the owner did not value our business enough to make good on his advertised claims.
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$120
Theresa S.
10/2013
house cleaning
+ -1 moreThe last cleaning appointment i attempted to schedule, i called on a Wednesday for an appointment on Saturday, left a message and my call was returned that day. I was told that I would be contacted i would be contacted regarding the time on Saturday. Saturday morning came and no one had called to confirm a time. I called early that morning to see if they had forgotten and when I received a return call the lady informed me that housekeepers were on their way to my house to clean. I told her a time was not confirmed and I had other plans so I would like to reschedule. The lady told me I would have to pay an extra fee because the housekeepers were already there and I didn't give a 24 hour notice. I told her I was never contacted with regards to a specific time, that the service told me they would contact me with a time for Saturday and no one ever did. I was not even called the night prior (a reminder service) to remind me of the appointment. Basically she told me that it was my problem, the housekeepers were there and I would have to pay extra for the next time if I was to cancel due to not giving 24 hour cancellation notice...but no one called to tell me I even had an appointment. This woman was rude and I am appalled by the lack of professionalism. I will not use this company again.
Description of Work: I have used this cleaning service several times. Depending on the housekeepers dispatched is what is accomplished. It is inconsistent.
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Alissa M.
07/2013
house cleaning
+ -1 moreOne of the workers just stood around on my dollar after he was done vacuuming, I suppose waiting for more work. They failed to vacuum one of the kitchen rugs. The supervisor had to come back out to show the workers how to remove the film off of the stove. They also had to go over the refrigerator which was skipped and correct some of the other things I pointed out. I was quoted 3 hours of work for 2 workers at $165. They ended up sending 3 workers for 2 hours at $170. The price was not supposed to exceed over and 165.00. I have made several calls about the billing and haven't received a call back yet.
Description of Work: They were supposed to clean 1 bedroom, 3 bathrooms, the living room, kitchen, dining room and hallways. In addition I needed them to clean two windows inside and out.
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$170
Kim T.
06/2013
house cleaning
+ -1 moreOur experience with them has been good so far and scheduling is easy with them. Their price is just average and it's not a bad thing. It's the same cost that everybody in the area charges.
Description of Work: We use Bright House Cleaning Services for housecleaning. We've used them for the past few months.
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Yes, I recommend this pro
$85
Contact information
PO Box 50533, Irvine, CA 92619
www.brighthouseoc.comLicensing
Bonded
Insured
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Service Categories
House Cleaning
FAQ
Bright House Cleaning Services is currently rated 3.2 overall out of 5.
Yes, Bright House Cleaning Services offers free project estimates.
No, Bright House Cleaning Services does not offer eco-friendly accreditations.
No, Bright House Cleaning Services does not offer a senior discount.
No, Bright House Cleaning Services does not offer emergency services.
No, Bright House Cleaning Services does not offer warranties.
Bright House Cleaning Services offers the following services: House cleaning services, office cleaning services, all cleaning services.
Contact information
PO Box 50533, Irvine, CA 92619
www.brighthouseoc.com