AnswersBy

Description of Work: I Called Emachines tech support last Friday the 9th 2012 and the number transferred to AnswersBy.com. Told them I had 3 problems with the computer: 1. Netflix screen jittered and sound distorts. 2. When pressing volume keys the sound adjusted very slow an increment every 5 seconds or so. 3. Games were stopping and starting. I told the person on the phone that Best Buy whom I bought the PC from said to try a graphics card and more memory. I tried both and that did not fix the problems. I told the tech person on the phone that I wanted to send the PC in for repairs because it was still on a mail in warrantee. The technician said oh no don’t do that we can get that problem fixed over the phone. He said it was a software problem not a hardware problem like I told him. I told him that if it is software I will just reload the operating system and the tech said oh no that won’t fix it. I do 300 problems a day here and I assure you that we can fix that problem. I guarantee it. So I signed up because he said he would fix it and guarantee that it would be fixed. There were 3 technicians that worked on it and even though each one said they would get the problems fixed they couldn’t fix them. And the 3rd technician kicked it up to level II support and the tech said the computer was not strong enough and they can’t fix it. I told him that I want my money back because I was assured the problem would be fixed. He said they will not give me my money back because they spent time on it. I said I would protest the charges because they did not deliver service as promised. He told me to go ahead and do that but they do not return money back and called it a best effort service. So now I have a pc that they downgraded the operating system removing Internet Employer 9 and leaving the PC at version 8. And they remove my antivirus program leaving me in a far worse state before they worked on it. Basically they lied to me to get me to give them money. Their best effort service was not told to me before I signed up or i would have not taken it.