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ADT Security Services Inc - Irvine

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems,

About us

ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles. Owned & operated. Additional DBA - ADT Security Services LLC.

Business highlights

151 years of trusted experience

Services we offer

Alarms, home security, automation, health, gold standard & custom solutions.

Amenities

Free Estimates
Yes
Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

2.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
33%
3
0%
2
0%
1
67%


Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Showing 1-3 of 3 reviews

Sharon C.
07/2015
1.0
home security systems
  + -1 more
I will never again recommend ADT to anyone. I used to have Brinks and their system was great. It was wired and it worked. I don't care if it's wired or not, but silly me, I would like it to work. I had the sales person come give me a quote for the installation. I told him what was important. I really wanted protection for myself and kids. Property was secondary. He looked at the layout of the house and he wrote up the order. Since I had Brinks before for almost 20 years, and in that almost 20 years they switched over to ADT with supposedly same great service. WRONG. The installation person came out and I again explained what I wanted to protect because apparently he didn't see what the sales person wrote. So he installed it and tested it and left. I shouldn't have assumed I had the same great system. So here is a list of the problems first: 1)If you set the system to Armed-Away, which means that motion sensors is on as well as doors and windows, if you do not open and close a door, the system "will think" that you haven't left and aren't leaving and it will switch to Armed Stay. That means motion sensors are disabled. I learned that after calling a month later trying to figure out if the motion sensors were working. 2)The only way to do Armed Away without opening the door to leave, or an Instant armed as the Brinks system allowed you to do, you have to do it from the keypad. The keypad was installed down a hall by my garage door. That was based on my installers suggestion because apparently you can do everything from their handy dandy app. But no you can not. You cannot instant alarm the system from your app. You cannot instant alarm your system by the key chain either. So I am forced to either not go to bed because my bedroom is upstairs and sleep in the laundry room at the garage, or thankfully there is problem 3 that allows me to arm the system and ... 3)Motion sensor doesn't sense motion unless you are directly under it. So I can arm it and walk right by the motion up my stairs that is supposed to cover my stairs since it doesn't work anyways. 4)The noise that it makes can't be heard upstairs. Those of you that have an alarm from Brinks knows that the alarm sound can be heard by everyone in the house including possibly the neighbor. This one cannot. 5)Policy is horrible. I called 3 times to ask about the motion. I learned a little more about the system and learned that their customer service isn't that great. They obviously know that you are in a contract and they aren't letting you out. I received words like "if you aren't happy with your system, it's new so I can't offer you a deal but I can give you 25% off if you want to add more equipment". So because their equipment doesn't work like it should, I can pay for more equipment and they will be the big guy here and give me 25% off. So I should be thanking them? I further told the last person that your equipment wasn't working so why should I spend more money to fill in the gaps? He said he didn't know what to tell me. I told him to let me speak to a manager. He told me he would email a manager and they would get back with me within 24 hours. He maintained his calm, it doesn't matter to me attitude. I gave him my number and after a few more words hung up. The "technician" that was sent to my house not to change out equipment but to only make sure the equipment was running like it was supposed to told me that they (meaning corporate) would not let me get out of this and to put my boxing gloves on to speak with them. He told me technically the system works. I could not believe my ears. He could see that it did not cover any area besides right in front of it. I couldn?t protect my family room or the office either. He repeatedly told me that technically it worked. I could not believe my ears. The technician they sent over said that I needed their other system. It was wireless and it works. I asked if the motion sensor works the same way and he said yes. I told him I needed to call and speak with a manager. I let him go. Then I called to tell ADT I wanted to cancel and remove my system. The lady told me that I would have to pay the cancellation fee. I asked her how much. She said 75% of my contract that was only a month and a week old and my contract was 2 years old. The amount for my cancellation fee was $850+. I asked to speak with a manager then. I had called another place that could install the system the next day but they didn?t want me to be double billed. The manager got on the line and I told her what happened. She said in a bland, I don?t care voice, ?if you aren?t happy with your system, you can add additional equipment and I can give you a 35% discount.? I told her I didn?t want a discount on equipment when the equipment I had didn?t do what it was supposed to. She said that if I wasn?t happy with the equipment they could send someone else out to adjust it so I was happy with it. Everyone I spoke with was very careful to never state that the equipment wasn?t working correctly. They never stated with me that the motion sensor should reach such and such a distance. That should be known. I explained that I was standing under the sensor when it finally went off. She again stated that I could add additional motion sensors on there if my room is too big. I was so angry. I have not been able to let go over their words. This was a company I trusted to protect my kids. Myself. And now I know from the top down, they don?t care. They just want your money and lock you into a contract. So now to arm my system I have to turn on the system at the keypad at the garage. Open and close the garage door. Run upstairs. Turn on a motion sensor I purchased from Home Depot for $30. And then hope for the best. I might as well looked in a phone book for a random no name business. I didn?t expect this from a company that promises to protect all your stuff. Don?t make the mistake that I did and sign anything.
Description of Work: Installed security system

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$800

Joanne L.
03/2015
4.0
home security systems
  + -1 more
They sent one worker. Our experience with him was fine. I think he actually came early. He called ahead, said that they had a cancellation, and asked if it was alright to come earlier. We told him yes. He left the area clean. There were a few things around but not disastrous.
Description of Work: We use ADT Home Security. We installed an alarm system. I think they send out contracted people to come out in their name. We already had the board up, but they had to update it because they already updated the whole system from their office. What we had was too old so they updated everything.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$135

Kathleen H.
10/2013
1.0
home security systems
  + -1 more
ADT is constantly soliciting by mail free security systems $850 value. I called on such a system 5 years ago and found that the system was inferior so I added an additional $2000 of equipment to their system. I ended up having to sign a 3 year contract at $50/month. I continued to use the monitoring systems of ADT and when my battery died for the panel I made an appointment for them to come replace it. At this time I learned when they put the system in they could have put a panel in that I could have changed myself. Instead it cost me $175 for a new battery put in. Furthermore they never showed up for the appointment that was under a 5 year window. I was so frustrated that I cancelled my service outside of my contract. I called 3 other companies to see if they could monitor the equipment that was already paid for, however they said it could only be monitored by ADT. So I would either have to put in a whole new system or go back to ADT. I ended going back to ADT and paid a reinstated fee, paying an extra $10/mo, and paid for a new battery. A year later I have sold my house and now they are charging me $400 for cancelling their service.
Description of Work: cancelling service

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$400

    Contact information

    15245 Alton Pkwy Ste 200, Irvine, CA 92618

    http://www.adt.com/media/home-security?ecid=nafresi00043

    Service hours

    Sunday:
    9:00 AM - 9:00 PM
    Monday:
    7:00 AM - 12:00 AM
    Tuesday:
    7:00 AM - 12:00 AM
    Wednesday:
    7:00 AM - 12:00 AM
    Thursday:
    7:00 AM - 12:00 AM
    Friday:
    7:00 AM - 12:00 AM
    Saturday:
    8:00 AM - 9:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems,
    Home Automation,
    Home Healthcare - Medical Alert Systems,
    Auto Alarms,
    Home inspection

    FAQ

    ADT Security Services Inc - Irvine is currently rated 2 overall out of 5.

    Sunday: 9:00 AM - 9:00 PM

    Monday: 7:00 AM - 12:00 AM

    Tuesday: 7:00 AM - 12:00 AM

    Wednesday: 7:00 AM - 12:00 AM

    Thursday: 7:00 AM - 12:00 AM

    Friday: 7:00 AM - 12:00 AM

    Saturday: 8:00 AM - 9:00 PM

    ADT Security Services Inc - Irvine accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, ADT Security Services Inc - Irvine offers free project estimates.
    No, ADT Security Services Inc - Irvine does not offer eco-friendly accreditations.
    No, ADT Security Services Inc - Irvine does not offer a senior discount.
    No, ADT Security Services Inc - Irvine does not offer emergency services.
    No, ADT Security Services Inc - Irvine does not offer warranties.
    ADT Security Services Inc - Irvine offers the following services: Alarms, home security, automation, health, gold standard & custom solutions.

    Contact information

    15245 Alton Pkwy Ste 200, Irvine, CA 92618

    http://www.adt.com/media/home-security?ecid=nafresi00043

    Service hours

    Sunday:
    9:00 AM - 9:00 PM
    Monday:
    7:00 AM - 12:00 AM
    Tuesday:
    7:00 AM - 12:00 AM
    Wednesday:
    7:00 AM - 12:00 AM
    Thursday:
    7:00 AM - 12:00 AM
    Friday:
    7:00 AM - 12:00 AM
    Saturday:
    8:00 AM - 9:00 PM