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"It was a long process but at the end everything worked fine and the lines were cleared after having problems for a very long time"

"Great job fixing broken drain pipe"

"My technician Anthony Gil was very professional and knowledgeable and explained everything to me and got the job done very quickly and proficiently."

"Ryan did a great job for us and explained what he was doing every step of the way. Excellent service"

"There Services were excellent. They kept in me in the loop. There was a glitch on the equipment on the first day of installation, but it was resolved on the next day. Now, I am feeling much cooler. I recommend this business for your cooling and heating needs. Thank you"

"It was very professional and very good. Very good company and very quick to come out to do the service."

"It was a week-long adventure that proceeded nicely at times and not so nicely at other times. The reason for the low rating was (1) the lack of insulation around hot and cold water pipes in a very hot attic and (2) the cloud of dust generated by the finish work -- both are explained below. Several pictures are attached. In May, 2018, we had Sacramento Repipe remove the Kitec hot and cold water system which was installed by the builder (17 years ago), and install new PEX hot and cold water lines throughout the house. Work progressed rapidly and the piping work was completed in less than three days. The finish and repainting took two days, so all was completed within 5 days (Monday to Friday). Issues: 1. They said they insulated the attic hot and cold, but they only put a R-value 3 foam tubing over the lines, and there were gaps where red (hot) and blue (cold) PEX could be seen.. Also, the r-3 tubing wasn’t properly sealed and didn’t encircle the PEX in most places. In some places, they left off PEX insulation and didn’t pull back the original blown-in insulation. See attached photos. 2. As a result of inadequate attic insulation of hot and cold PEX, the water temperature in both hot and cold lines can become about 15 degrees above outdoor ambient. This isn’t a problem in summer for the hot side, but is a problem for the cold side. For example, on our 100 degrees outdoor days, measured cold water temperature was 115 degrees for a full 4 minutes. If it reaches 110+ outside (which it does here occasionally), the hot/cold water at outlets is dangerous. 3. Their piping work and drywall finish work was not coordinated. They removed all plastic over the furniture after piping was completed (Wednesday). The cloud of dust from the finish work covered floor, blinds, furniture – everything – afterwards (Friday). More discussion: • At the start of the job (Monday AM), the floors were covered with paper and secured, and all furniture was covered with plastic. Our contact, Kellen, was very helpful to get everything organized. • Work progressed without problem, and when the piping was completed and holes covered (but not plastered), all protective plastic and paper was removed. • During the system test, the only problem was a crossed cold to hot for an outside hose bib. That was quickly fixed. • The drywall repair began Thursday with filling, spraying and texturing. They put down a small number of blankets and nothing over the furniture. • After the texture was dry, an electric sander smoothed the surface, causing a cloud of dust that covered everything in the house. They claimed that they used a HEPA filter vacuum, but that was not effective with the dust cloud. • It took us a full day to clean the dust after they completed painting. Why wouldn’t the original plastic covers be kept on until the entire job was finished? • When re-installing the mirrors, we noticed one was cracked – they had just set it onto a tile floor with no padding. We received $150 to replace it. • Right away, we noticed that the cold water was warm. Sacramento Re-pipe installed a Grundfos re-circulation system. This wasn’t expensive but is a really stupid system, pushing hot water into the cold water line (and back to the hot water tank) whenever the pump is on when and the water at the local sensor (located at the faucets) is not hot enough. The sensor leaks, so even when the pump is off, warmer water passes into the cold water line. We had Sacramento Repipe disconnect the local sensors, and that worked on cool days. • However, the main issue is that Sacramento Repipe did not sufficiently insulate the hot and cold water lines in the attic. The thin foam tubes have a R-value of about 3, and the poor installation of the foam tubes left openings on all hot and cold water lines (they were not sealed correctly). They did nothing to put back the blown-insulation, so insulation was off in some areas almost to the drywall below. See attached pictures. • At record 115 degree outdoor temperatures (we have these here), the cold water will be scalding. That’s certainly a problem with toilet mechanism and refrigerator water feeds. • We plan to get a handyman or insulation company to fix everything (estimated cost is $1,200). As were told by Lincoln City Inspectors (who are currently looking into heat-related piping code issues), the Repipe people don’t know about anything except plumbing. Conclusion: Sacramento Repipe failed to adequately insulate the hot and cold water lines, leading to a potentially dangerous situation. The cold water system is exposed to attic temperature, which could easily cause scalding water at the faucets, toilets and refrigerator inlets, exceeding 120 degrees. Imagine getting into a shower and being sprayed with 120+ water and not being able to turn down water temperature. And in winter, with record cold temperatures of 17 degrees....? They tramped down and swept away blown-in insulation in several areas and didn’t replace it. They tore the A/C coolant line in a few places. They were hasty and careless with all their piping work in the attic. This is unacceptable, and we put a call into Sacramento Repipe. Their response: No response."